My stay at this hotel was short as our flight was bumped back a day (without our knowledge) by Westjet. Fortunately the airline set us up at the Intercontinental Presidente! The lobby is spacious and sharp looking. The front desk personnel were very helpful and knowledgeable (despite being trainee's as indicated on their name badge). The rooms are very clean...
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Dear Guest
We are pleased to learn that you had an excellent experience at Presidente InterCotinental Cancun and that Martha was able to take such good care of you. We will recognize her for providing service excellence
Thanks for your comments about our property. We look forward to the opportunity to serve you again soon.
Cordially,
Nathalie Urban
General Manager
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We stayed at the Intercontinental as we have visited many of their other hotels worldwide
My overall impression was very positive. we stayed on the 4th floor with a lagoon view and paid about £75 a night room only.
The pool area is clean and quiet the room was great and the beach was fantastic in comparison to other beaches...
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Dear Guest,
I am pleased to learn of your very positive impressions after your stay with us at Presidente InterContinental Cancun. Thank you for sharing your feedback and we certainly look forward to welcoming you back.
Cordially,
Nathalie Urban
General Manager
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We stayed at Presidente InterContinental Cancun Resort for 3 days.
This hotel has seen better days as it is dated but the beach makes up for it if you are looking for a great beach vacation without staying at a mega resort
Overall this is decent hotel with amazing beach but the hotel itself is dated
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Dear Guest,
Thank you for choosing to stay at Presidente InterContinental Cancun for taking the time to post a review of your recent stay. I am delighted to read your comments about our amazing beach, and I do hope we will have the opportunity to welcome your return.
Once again, thank you for your comments and for choosing to spend...
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We stayed at Presidente InterContinental Cancun Resort for 7 days.The main reason I booked this hotel was , of course , its gorgeous beach with crystal blue water and powder white sand.On arrival we received a garden view room with a patio and a hammock.Eventually we were glad we had a room on the ground floor, which saved our time...
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Dear Guest,
I am pleased to learn of your very positive impressions after your stay with us at Presidente InterContinental Cancun.
I'm glad you enjoyed your room, our facilities, the ground areas and the service.
Concerning your comments about prices at our restaurants, we have checked our prices with restaurants of the same category and quality around the Hotel Zone....
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The hotel is really beautiful but the sales department are so rud, I am very disappointed with their attention, if you don't want to buy a program, they can't insist until to be offensive, I am the client, so they can be more kidness.
Never accept any promotion when you should be listen a sales presentation, be careful.... And never...
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Dear Guest,
Warm Greetings from Presidente Intercontinental Cancun.
We would like to thank you for taking your time and post your comments on TripAdvisor; believe me your feedback is really appreciated.
We really appreciate your comments and rating of our property. We clearly understand your dissatisfaction in reference The Club. As it is a separately company we will share your...
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My husband and I spent our last anniversary night at this hotel and thank goodness it got better than the front desk. Upon arrival our taxi driver did not have change for a $100. I went into the hotel and asked the front desk for change she informed me she did not give change to people coming in from the...
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Dear Guest,
We sincerely apologize for the service challenges you experienced during your stay.
We strive to provide the highest level of service and in this instance we clearly were not able to meet your expectations.
We truly regret the difficulties you experienced at the Front Desk. The problems you mentioned are certainly not the standards here at InterContinental Cancun...
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They screwed up my reservation and even though I am a "Ambassador" member it didn't mean anything to them. They upgraded me, as they should for Ambassador member, to a better room which not any better then what I booked online. When I complained it didn't matter and told me that was all I was going to get so I...
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Dear Guest,
Thank you for your feedback we really appreciate your comments.
We would like to offer our apologies for the perception of poor service upon arrival. The experience that you have shared is far below what we would hope our guests to expect.
We genuinely apologize for falling short of your expectations. We will take the necessary steps to...
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I know that some reviews have not been favorable to the Presidente in Cancun. Beauty is in the eye of the beholder, and one man's trash is another man's treasure...are some sayings that come to mind here. First of all, the Presidente is located on the north facing side of Isla Dorada, the "hotel zone" of Cancun along Kulkulcan blvd....
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Dear Guest,
Thank you for choosing to stay at Presidente InterContinental Cancun and for taking the time to post a review of your recent stay.
Your detailed and amazing review encourages us to do our best efforts to make your next visit an unforgettable time.
Once again, thank you for your comments and for choosing to spend your time with...
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Newly remodeled Intercontinental has the best location for beach in Cancun. Hotel amenities are O.K. but the beach is to die for. Cal water, crystal clear and blue, can't beat it . Food.... O.K but conveniently located ,close to many restaurants
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Dear Guest,
Thank you for staying with us during your trip to Cancun and for taking your time and post your comments on TripAdvisor.
We are very happy to hear that you enjoyed your stay here at Presidente InterContinental Cancun.
You are right! our convenient location provides a very comfortable stay and an easy home base in exploring Cancun and...
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If you trust a Label that is a worldwide name dont think when you go to Mexico at Presidente Intercontinental it will repeat your previous Intercontinental Visits standards and ideas.
I believe the problem is poor management and poor staff training, things are half done ,cleaning is OK , place smells of bleach but the cleaning is 60% instead of...
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Dear Guest,
Thank you for taking the time to post your feedback about your recent stay at our hotel. We rely on valuable feedback such as yours.
The experience that you have shared is far below what we would hope our guests to expect. We genuinely apologize for falling short of your expectations. Placing great importance on our guests’ comfort,...
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