- Front desk staff couldn't find our reservation on computer at check-in -Hair on sheets & pillows when we got to room - Spa Manager will ignore you're the first in line waiting (this happened two days straight) and will speak to second person in line *clearly discriminates guests and blatantly only cares to cater to American guests -Restaurant staff... More

DO NOT BOOK HERE. DO ALL-INCLUSIVE. Breakfast Buffet = $25/person Sunblock = $25.00 Bottled Water = $10.00 I booked thru Expedia.com and had a $200 food/beverage voucher and Westin would not honor it. They offered no remorse or apology either. They told me to call Expedia, then showed me to the payphone outside (not inside) the hotel. The rooms look... More

My husband and I stayed at the Westin over Thanksgiving 2011. This was our first “mommy/daddy” trip away from our 9 month old son. To sum this trip up in one word… FUN!! The downside… Our first night at the Westin, we ran into a few of issues. There were little ants on one of the counters, which were coming... More

I bid on a 4 star hotel on priceline and was assigned this "4-4.5 star resort" The Westin is an older hotel at the far end of the hotel zone. It has a nice beach and a nice small pool area. The employees are helpful and friendly. The problem?? On our third day we were informed with four hours notcie... More

Service here is not great. Friendly staff. Everything else is over priced. Everyone begs for tips (well, in Cancun in general). To the local, this is also known as Westin Regina (Regina club is right across the front door). Honestly, I thought Westin has high standard, but not with this one. We stayed at room 1314 from dec 14 2011... More

Plenty of bang for your buck! Location, beach and hotel were exceptional. We will be back at some point. More

My husband and I stayed in Oct for our 20yr Ann. It was just what we were looking for, very relaxing ~ great food ~ and the spa was amazing!! Rooms are clean and the beds are soooo comfy! There wasn't any issues staff was great! One Tip breakfast buffet is $25, not worth it. Order off the menu. The... More

We were there for 4 days and truly enjoyed the resort. The staff is so supportive starting from the door man to the concierge. We were greeted well by the reception and taken to our rooms. The restaurants inside provides the best food ever. The beaches are also kept neat and everything about the resort is great! More

Was here for a week and thoroughly enjoyed this resort. Had some issues with my existing room and without asking they provided me with an upgrade. The staff at this place is the best you will meet. The restaurants are excellent and the wait staff is very knowledgeable (El Palmar and Arricfecs). For breakfast, skip the buffet and order ala-carte... More