This was our 10th stay at the Westin Resport & Spa and once again we enjoyed it thoroughly. The staff is extremely friendly and one feels welcomed. The room is very nice, the weather great and the kids club excellent. The hotel certainly needs up-dating, but that probably is the same for every weathered hotel in Cancun, especially after the... More

This property is an embarrassment to the Westin brand... We had booked a 3 night stay at the hotel and after just one night we had to leave and go to the WESTIN LAGUNA MAR, 10 times better. AVOID THE WESTIN RESORT AND SPA, at all cost! Cancun has so many better options. Do not be fooled by the Westin... More

Okay, okay...after reading many poor reviews I just could not imagine this hotel, a Westin for gosh sakes, being that bad of a place to stay. Well, I have to say most of the expressed views regarding high prices, hotel repair and visual issues are dead on accurate. Prices: dinner, drinks and particularly breakfast are pretty ridiculous. That said, a... More

We ran away from the Meridien’s construction and ended at this Westin. As a SPG Platinum member we were automatically upgraded to the Royal Beach Club – which came with the benefit of free breakfast and happy hour drinks and food. As previous reviewers mentioned, the room is basic but spacious. The first night TV is one of our rooms... More

Just got back from 6 nights at the Westin cancun. I used starwood points to stay here so the place only cost me a few bucks for a room upgrade. Overall, I was very disappointed with this hotel. Here are a few key points: Room: The room was very run down and outdated. The room and the entire hotel is... More

I cannot say enough great things about Naivy Buenfil Guerrero who works at the Spa at Westin Resort and Spa in Cancun!! I was extremely nervous to get the Mud massage as this was my first time doing such a massage but I am SO happy I trusted Naivy. She captured exactly what I wanted in the massage. I wanted... More

We stayed @ the Westin for 6 nights as a family of four and it was an excellent experience. The beach, rooms, food, service and resort experience was great. The place was quite kid friendly. In addition the people @ the Conceirge desk were quite helpful. There is very accessible city-run bus service to get to the outside resturants/mall. Dont... More

The Westin Resort and Spa was far beyond our expectations! With such a beautiful layout. There were several pools ocean and lagoon side. The staff was very pleasant and and bent over backwards to help us in every way possible. More

I read some of the reviews about bad service and wondered how bad it could be... they showed me !! The front desk was terrible and rude. All the people who work there seem to have an attitude - almost as though they got sadistic pleasure out of saying "No" to whatever you requested. For example, we were leaving for... More