We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.
All 170 Cancun hotels »

Westin Resort & Spa Cancun

4.0 of 5
Blvd. Kukulcan Km 20, Cancun 77500, Mexico
Slideshow
Amenities
Special offer
Free Night and Credit
Ranked #55 of 170 hotels in Cancun
3.5 of 5 stars 889 Reviews
Show the lowest price for this hotel*
CHECK RATES!
*from our partners
Write a Review

889 reviews from our community

What travellers say about this hotel
  • Royal Beach club(30)
  • Hotel zone(17)
  • Very nice(11)
  • Happy Hour(11)
  • Breakfast buffet(10)
  • Pool area(8)
  • Friendly and helpful(8)
  • Bus rides(6)
Traveller rating
    281
    324
    130
    86
    68
Only show reviews for Family (163) | Couples (314) | Business (34)
Date Rating
blondegrlstl
Saint Louis, Missouri
Contributor
11 reviews
6 helpful votes
3 of 5 stars Reviewed 4 January 2012
2
people found this review helpful

We stayed for two nights to stay at the beach. The beach is definitely the best part of the hotel (we didn't get to use it because it was too cold and windy for the baby, but it was beautiful and nice the day we checked out). We got a hotwire rate of $105/night plus taxes. Maybe this was a... More

Was this review helpful? Yes
Traveleradvisor
USA
2 reviews
3 helpful votes
5 of 5 stars Reviewed 3 January 2012
1
person found this review helpful

This was our 10th stay at the Westin Resport & Spa and once again we enjoyed it thoroughly. The staff is extremely friendly and one feels welcomed. The room is very nice, the weather great and the kids club excellent. The hotel certainly needs up-dating, but that probably is the same for every weathered hotel in Cancun, especially after the... More

Was this review helpful? Yes
danild
Minneapolis, Minnesota
Senior Reviewer
9 reviews
43 helpful votes
1 of 5 stars Reviewed 1 January 2012
5
people found this review helpful

This property is an embarrassment to the Westin brand... We had booked a 3 night stay at the hotel and after just one night we had to leave and go to the WESTIN LAGUNA MAR, 10 times better. AVOID THE WESTIN RESORT AND SPA, at all cost! Cancun has so many better options. Do not be fooled by the Westin... More

Was this review helpful? Yes

Travellers are raving about these Cancun hotels

The Royal in Cancun
4.5 of 5 stars
CHECK RATES! ABS:HotelCheckRates-d642781?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
Marriott CasaMagna Cancun Resort
4.5 of 5 stars
CHECK RATES! ABS:HotelCheckRates-d219145?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
Le Blanc Spa Resort
4.5 of 5 stars
CHECK RATES! ABS:HotelCheckRates-d154868?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
Fiesta Americana Grand Coral Beach Cancun Resort & Spa
4.5 of 5 stars
CHECK RATES! ABS:HotelCheckRates-d152681?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
The Royal Sands
4.5 of 5 stars
CHECK RATES! ABS:HotelCheckRates-d153138?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
neshehan
Contributor
20 reviews
11 helpful votes
2 of 5 stars Reviewed 31 December 2011
5
people found this review helpful

Okay, okay...after reading many poor reviews I just could not imagine this hotel, a Westin for gosh sakes, being that bad of a place to stay. Well, I have to say most of the expressed views regarding high prices, hotel repair and visual issues are dead on accurate. Prices: dinner, drinks and particularly breakfast are pretty ridiculous. That said, a... More

Was this review helpful? Yes
TcyW
Cambridge, Massachusetts, United States
Reviewer
3 reviews
8 helpful votes
4 of 5 stars Reviewed 30 December 2011
1
person found this review helpful

We ran away from the Meridien’s construction and ended at this Westin. As a SPG Platinum member we were automatically upgraded to the Royal Beach Club – which came with the benefit of free breakfast and happy hour drinks and food. As previous reviewers mentioned, the room is basic but spacious. The first night TV is one of our rooms... More

Was this review helpful? Yes
tiger955
new jersey
1 review
5 helpful votes
2 of 5 stars Reviewed 30 December 2011
5
people found this review helpful

Just got back from 6 nights at the Westin cancun. I used starwood points to stay here so the place only cost me a few bucks for a room upgrade. Overall, I was very disappointed with this hotel. Here are a few key points: Room: The room was very run down and outdated. The room and the entire hotel is... More

Was this review helpful? Yes
Victorbat
Texarkana, Texas
1 review
1 helpful vote
5 of 5 stars Reviewed 29 December 2011
1
person found this review helpful

I cannot say enough great things about Naivy Buenfil Guerrero who works at the Spa at Westin Resort and Spa in Cancun!! I was extremely nervous to get the Mud massage as this was my first time doing such a massage but I am SO happy I trusted Naivy. She captured exactly what I wanted in the massage. I wanted... More

Was this review helpful? Yes
TravelKarma2012
Dallas, Texas
Reviewer
3 reviews
2 helpful votes
4 of 5 stars Reviewed 28 December 2011
1
person found this review helpful

We stayed @ the Westin for 6 nights as a family of four and it was an excellent experience. The beach, rooms, food, service and resort experience was great. The place was quite kid friendly. In addition the people @ the Conceirge desk were quite helpful. There is very accessible city-run bus service to get to the outside resturants/mall. Dont... More

Was this review helpful? Yes
Jessica V
Wanamassa, New Jersey, United States
Reviewer
4 reviews
4 helpful votes
5 of 5 stars Reviewed 27 December 2011
2
people found this review helpful

The Westin Resort and Spa was far beyond our expectations! With such a beautiful layout. There were several pools ocean and lagoon side. The staff was very pleasant and and bent over backwards to help us in every way possible. More

Was this review helpful? Yes
anita n
Atlanta, Georgia
Reviewer
4 reviews
1 of 5 stars Reviewed 27 December 2011

I read some of the reviews about bad service and wondered how bad it could be... they showed me !! The front desk was terrible and rude. All the people who work there seem to have an attitude - almost as though they got sadistic pleasure out of saying "No" to whatever you requested. For example, we were leaving for... More

Was this review helpful? Yes

Travellers who viewed Westin Resort & Spa Cancun also viewed

The Westin Lagunamar Ocean Resort
4.5 of 5 stars 754 Reviews
Cancun, Quintana Roo
CHECK RATES! ABS:HotelCheckRates-d1145564?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
The Royal in Cancun
4.5 of 5 stars 2,610 Reviews
Cancun, Quintana Roo
CHECK RATES! ABS:HotelCheckRates-d642781?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
Marriott CasaMagna Cancun Resort
4.5 of 5 stars 1,038 Reviews
Cancun, Quintana Roo
CHECK RATES! ABS:HotelCheckRates-d219145?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
View all 170 hotels in Cancun, ranked by popularity »

Been to Westin Resort & Spa Cancun? Share your experiences!

Write a Review Add Photos Add Videos

Westin Resort & Spa Cancun Also Known As

  • Westin Hotel Cancun
  • Westin Cancun
  • Westin Resort Spa Cancun
  • The Westin Resort Spa Cancun
  • Cancun Westin
Address: Blvd. Kukulcan Km 20, Cancun 77500, Mexico

Is Westin Resort & Spa Cancun your business?

  • Manage your listing
Westin Resort & Spa Cancun
Show the lowest price for this hotel* (from our partners)
CHECK RATES!