We Pricelined a room for the last 2 nights of our stay in Mexico. We won a room for $70 here at the Sherton in January 2012. We were told this was a 4 star place, I'd say only 2.5 stars. I would only recommend staying here if you just want a place to stay for a few days on... More

Just got back from the Westin yesterday. Our trip had a hellish beginning starting with driving thru a snowstorm to get to the airport, then having two flights cancelled but still managed to get to Cancun by 1pm(miracle). Fantastic fast processing at the cancun airport, we were in the Entertainment-Plus van within 30 minutes of landing, quick stop at oxxo... More

The hotel is showing it's age & I am a little frustrated with the check- out time of 12:00.. Whatever you do don't be a minute late, your key DOES NOT work ! My hubby & I were shopping in their store, stopped to ask for luggage pick-up & by our time we were 3 minutes late. Locked Out! And... More

First and foremost, please allow me to explain how this works. Our Marlin Travel Agent stated during the time of booking that we will be informed of which hotel within a week prior to departure. But guaranteeing a 5-Star or 5-Star Plus accommodation. That is what the 5 in Roulette 5 indicates. Before I go on, let me inform you... More

a great place if you are not bothered by ticky tack stuff like a lamp that does not work, a tv that has sound problems, a refrigerator that does not cool. this hotel's resources are being sent to its sister hotel, the lagunamar, which is completing a new facility with high time share dreams. maintenance at westin resort and spa... More

I have never written a review of a hotel before and felt compelled after spending an amazing week at the Westin. We were fortunate enough to be upgraded to a groundfloor ocean view room, which was absolutely beautiful. We couldnt have been more impressed with the food, the service and the attentive staff. We have both travelled a lot, and... More

Where do I begin. We booked the 5+ Star Roulette with RedTag, and Westin never came up at all until the last few weeks. Upon further investigating, Sunquest was the tour group selling this promo. Everyone that booked that roulette, went to the Westin. This was a huge mis-representation of a 5 star resort. The Westin was more like a... More

We checked in Christmas Eve. The hotel was booked and VERY busy. There was some sort of problem w/our reservation, they were unable to locate us in their system but I had a printed confirmation. They could not have been more accommodating. Friendly, apologetic all while exceptionally busy! What ever the booking issue it was no more then 15 minutes... More

We stayed at this hotel for a couple times because of their beautiful beach within the property! Compared to some other hotels that we have stayed in Cacun, they have really nice stretch of beach. Wide, clean, and the view overlooking back to other hotels in Cancun was nice. The room is a bit outdated. However, we are SPG gold... More