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Westin Resort & Spa Cancun

4.0 of 5
Blvd. Kukulcan Km 20, Cancun 77500, Mexico
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Ranked #55 of 170 hotels in Cancun
3.5 of 5 stars 889 Reviews
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889 reviews from our community

What travellers say about this hotel
  • Royal Beach club(30)
  • Hotel zone(17)
  • Very nice(11)
  • Happy Hour(11)
  • Breakfast buffet(10)
  • Pool area(8)
  • Friendly and helpful(8)
  • Bus rides(6)
Traveller rating
    281
    324
    130
    86
    68
Only show reviews for Family (163) | Couples (314) | Business (34)
Date Rating
Brian M
Ottawa, Canada
Contributor
15 reviews
5 helpful votes
4 of 5 stars Reviewed 25 January 2012
4
people found this review helpful

We recently returned from a 7 day all-inclusive stay at the Westin Resort & Spa. I have nothing but good things to say about this hotel and the staff. The food at all the restaurants and grills was excellent, especially at the Sea & Stones. We enjoyed two dinners at Sea & Stones and would recommend everyone that stays there... More

Was this review helpful? Yes
Haydee Sanchez, Guest Relations Manager at Westin Resort & Spa Cancun, responded to this review
28 January 2012

We are very glad that you had a nice and relaxed vacation. As you well say, this is a resort for resting and relaxation and our main goal is to offer an invigorating and rejuvenating experience. On behalf of all our staff, we thank you for your nice comments about your stay and important suggestions about the food; we also... More

comn2getme
Chicago, IL
Reviewer
4 reviews
8 helpful votes
4 of 5 stars Reviewed 25 January 2012
1
person found this review helpful

I stay in this hotel atleast once per year with family. Hotel little old, but some staff working hard to make it service better. Being there for the last 7 years- already know what to expect. As Platinum SPG you can free internet and breakfast. Prices for regular food not bad, not too expensive. Always go outside of the hotel... More

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MathKat_11
Chicago, Illinois
2 reviews
2 helpful votes
5 of 5 stars Reviewed 25 January 2012
2
people found this review helpful

If you are looking for an idyllic setting complete with pools, ocean, and lagoon; a large comfortable, clean room (with a great bed); and friendly, curteous, helpful, and unobtrusive staff, there is no place better than the Westin in Cancun. Five visits and counting, and I have never been disappointed. More

Was this review helpful? Yes
Monique H
toronto
2 reviews
1 helpful vote
3 of 5 stars Reviewed 24 January 2012
1
person found this review helpful

My husband & myself took a trip for our 1 year anniversary. We decided to book the Westin resort & spa because here in Toronto, one of the best hotels downtown is the Westin Harbour Castle. A week before we left, I emailed the reception staff to make arrangements for a little surprise in our room for my husband. I... More

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KQP
Toronto, Canada
1 review
4 helpful votes
4 of 5 stars Reviewed 23 January 2012
4
people found this review helpful

Ok, I also booked with Sunquest Roulette (I thought it was a 5 star too) and we just got back from our vacation at the Westin on Saturday (if we wanted to be upset at anybody, it should be at Sunquest by misleading customers. Heck, we tried to book excursions with the rep but the Sunquest rep would only show... More

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healer677
toronto
Contributor
13 reviews
55 helpful votes
1 of 5 stars Reviewed 22 January 2012
6
people found this review helpful

I might have been born at night. BUT not last night! I never thought I'd ever get screwed on a trip. I go with a reputable agency -itravel 2000 and I've done my due diligence but still got screwed.Let me preface this by saying this is not the travel agents' fault -it's the tour group Sunquest. IT IS ENTIRELY their... More

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sun2994
Edmonton, Alta.
Reviewer
5 reviews
7 helpful votes
3 of 5 stars Reviewed 22 January 2012

Stayed at the Westin for 3 nights at the beginning of Jan. We had stayed there in April of 2011 for a couple of nights and really enjoyed it. In April,we got a fairly good rate for an all-inclusive room. We knew at the beginning of Jan. the rates would be higher, but because we enjoyed it so much last... More

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Monica T
Indianapolis, Indiana
2 reviews
2 helpful votes
3 of 5 stars Reviewed 22 January 2012
2
people found this review helpful

My husband and I were excited to stay at a Westin. We've had great experiences with the one in downtown Chicago. Location: It was located on the farthest end of the hotel zone, but 8.50 pesos gets you anywhere on the main strip of the hotel zone via bus. The hotel was beautifully located right on the beach with great... More

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GMonsterson
Toronto, Canada
1 review
1 helpful vote
4 of 5 stars Reviewed 21 January 2012
1
person found this review helpful

It's not true 5-star but you paid $1000 for the week because you either couldn't afford or rather didn't feel like spending the $2700 to book the Royal. Great b-fast every morning Watch the waves! Red flag no swim. 2 people had to be rescued on consecutive days. Lunch buffet was decent. Sometimes good , sometimes just ok. Dinner could... More

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Emily N
Chicago, Illinois
2 reviews
3 helpful votes
4 of 5 stars Reviewed 20 January 2012
3
people found this review helpful

So my husband and I love going to Cancun it's an affordable price for airfare and we usually Priceline hotels that are 4 or 4.5 stars. Priceline gave us a little of a shocker on this one. When we arrived at this particular Westin that was supposed to be a 4 star hotel we went to our room, where I... More

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Westin Resort & Spa Cancun Also Known As

  • Westin Hotel Cancun
  • Westin Cancun
  • Westin Resort Spa Cancun
  • The Westin Resort Spa Cancun
  • Cancun Westin
Address: Blvd. Kukulcan Km 20, Cancun 77500, Mexico

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