I stay in this hotel atleast once per year with family. Hotel little old, but some staff working hard to make it service better. Being there for the last 7 years- already know what to expect. As Platinum SPG you can free internet and breakfast. Prices for regular food not bad, not too expensive. Always go outside of the hotel... More

If you are looking for an idyllic setting complete with pools, ocean, and lagoon; a large comfortable, clean room (with a great bed); and friendly, curteous, helpful, and unobtrusive staff, there is no place better than the Westin in Cancun. Five visits and counting, and I have never been disappointed. More

My husband & myself took a trip for our 1 year anniversary. We decided to book the Westin resort & spa because here in Toronto, one of the best hotels downtown is the Westin Harbour Castle. A week before we left, I emailed the reception staff to make arrangements for a little surprise in our room for my husband. I... More

Ok, I also booked with Sunquest Roulette (I thought it was a 5 star too) and we just got back from our vacation at the Westin on Saturday (if we wanted to be upset at anybody, it should be at Sunquest by misleading customers. Heck, we tried to book excursions with the rep but the Sunquest rep would only show... More

I might have been born at night. BUT not last night! I never thought I'd ever get screwed on a trip. I go with a reputable agency -itravel 2000 and I've done my due diligence but still got screwed.Let me preface this by saying this is not the travel agents' fault -it's the tour group Sunquest. IT IS ENTIRELY their... More

Stayed at the Westin for 3 nights at the beginning of Jan. We had stayed there in April of 2011 for a couple of nights and really enjoyed it. In April,we got a fairly good rate for an all-inclusive room. We knew at the beginning of Jan. the rates would be higher, but because we enjoyed it so much last... More

My husband and I were excited to stay at a Westin. We've had great experiences with the one in downtown Chicago. Location: It was located on the farthest end of the hotel zone, but 8.50 pesos gets you anywhere on the main strip of the hotel zone via bus. The hotel was beautifully located right on the beach with great... More

It's not true 5-star but you paid $1000 for the week because you either couldn't afford or rather didn't feel like spending the $2700 to book the Royal. Great b-fast every morning Watch the waves! Red flag no swim. 2 people had to be rescued on consecutive days. Lunch buffet was decent. Sometimes good , sometimes just ok. Dinner could... More

So my husband and I love going to Cancun it's an affordable price for airfare and we usually Priceline hotels that are 4 or 4.5 stars. Priceline gave us a little of a shocker on this one. When we arrived at this particular Westin that was supposed to be a 4 star hotel we went to our room, where I... More