My wife & I just spent our honeymoon there. JANUARY IS THE PERFECT TIME TO GO: 80F weather, no bugs, little humidity. The Westin staff is warm, well-prepared, and prompt. Rafael Herrera, our concierge, deserves special mention. He made us feel welcome, spoke to us like a friend, got to know us, told about his family; he pointed us to... More

My wife and I stayed there last week. We lost/misplaced our camera (with all our vacation picutres) in Xel-Ha park on Jan 27th 2012. The following day when we realized we lost our camera, we asked Manuel Elizondo (Concierge) for his help. He was fantastic in helping us-he called Xel-Ha, located our camera which some kind person had brought to... More

My husband & I had stayed at Westin resort and spa Cancun from 12/31/11 to 01/02/12. Prior to our arrival, I had made several attempts to contact the hotel via emails to inquire about their New Year's eve party at the property and had received no response for days. We arrived there on Dec 31st around early evening, We did... More

I wasnt hoping for much after reading some of the reviews on this property, but for the price I paid ( $79/nt Hotwire..."4 star in South Hotel Zone") I was satisfied with many aspects of the stay. My gal and I hoped to upgrade to a Beach club residence on arrival, as the free breakfast buffet and happy hour buffet... More

After a two week intrepid trip throughout Guatemala, Belize, and Mexico, the Westin was like staying in heaven. Prior to our stay I was reading other reviews and found many to be very negative for no reason. I found no mold or any reason to make a complaint about the resort. Yes, it is on the further end of the... More

We stayed for 10 nights within the Royal Beach Club section of the hotel which included evening cocktail hour with some hors d'oevre. The Royal Beach Club is located at the extreme end of the resort and is some way from the main building. A golf cart was used to take us and our luggage upon checkin to the building... More

We were promised a 5 Star RESORT. Two things wrong already!!! It is a Hotel not a resort and most definatley not a 5 Star. This was a 3 star hotel at best. The rooms were dull, tired looking and needed major upgrading. There was rust and mold in the bath room, shower, sink, windows, even the lamp shades were... More

This would be an ok $60-70/night hotel. But at $180, and that was with a corporate group discount, it was disappointing and not good value. The bathroom shower was very scary (held together with caulking), the safe, night light, etc had to be repaired and the overall impression was not clean. Only upside was that the food was quite good... More

We just came back from Westin Resort and Spa having bought a roulette from SUNQUEST in October. When ever we got there we spoke with a couple from Saskatchewan and they told us that everyone they had spoken during their stay had a roulette. We can confirm also that most of the people that we have spoken where also roulette's.... More