Thanks to my family for this trip...The Ritz was amazing as usual. Stayed on the club and loved every minute of it...The staff there on the Club are truly the best staff. Angel, Angelica and Greta took amazing care of me along with several other guests. I heard raving reviews from other guests. Funny part..Ran into some of the same... More

Staying here at a conference, room is great, view of ocean, breakfast buffet is good and cooked food actually tastes good. Staff genuinely friendly and helpful. One surprise. You get two cartons of coffee in your machine for your whole stay and after that you have to pay! (about $2 per shot). How cheap is that? I never came across... More

The first thing I was suriprised in was our room .... wow it was a corner room so it had 3 nice windows so u can see the beach from every angle , well it was a suite this why we had three windows . the staff were so nice , location was good too every day in the afternoon... More

My brother and I have stayed at over 30 Ritz Carlton properties between us. The service and hotel were second to none. My only regret is that I do not have the names of all of the people that took such great care of me. Elizabeth (the reservations manager) arranged my stay. She is awesome. I will not stay anywhere... More

This was our 2nd stay at the Ritz in Cancun. We were there 7 nights over Thanksgiving week. We visited in 2009 and noticed some slight differences since then. Checked in and was told that they did not have a crib for us. Even though I requested one, I was VERY glad I brought our pack n play for the... More

Just back from 10 nights at the Ritz Cancun. We have been to Cancun over 20 times. We have primarily stayed at the Marriott Casa Magna and JW Marriott. Those are great places, but the Ritz is a cut above in all categories. First of all, the property is small enough that you dont feel like you are in a... More

Disclosure: We are pretty much low maintenance travelers. We usually travel on a budget and do not typically stay at hotels that are quite as high-end as this. If not for our "Marriott Points" we probably would not have been able to afford to stay here. If this sounds like you then read on! If you are used to high-end... More

Just back from a week in Cancun, and so thrilled we chose this hotel which lived up to everything you'd expect from the Ritz-Carlton. Classy and chic, the hotel is impressive from the minute you walk in. This continues to the bedrooms which are spacious, well stocked and have very comfy beds. ALL rooms overlook the most fantastic beach -... More

As mentioned before I also had concerns about the hotel looking a little worn but I agree it certainly wasn't a distraction in the least. Also there was a traveler picture of one of the suites that had me concerned but it also was just fine. It's the customer service that sets this hotel apart from others. We stay at... More