This hotel is becoming a tradition in my family. We decided to spend 10 days over at the Ritz for the Holiday season. Truly, an excellent choice. Service, rooms and all was immaculate but this time they decorated in such a beautiful way! Organized so many activities for the kids, a posada, they had Santa visit on Xmas eve too!... More

By the second day the staff knows you by name and waits on your every need. Perfection More

We spent a wonderful one week vacation at the RC Cancun from 12/13 to 12/19. I am proud to say that this hotel combines the luxury and details expected from a RC with the warmth of the Mexican people. Every one here is very attentive and helpful but don't sound fake or forced to be nice like in some others... More

This review is long overdue but so well deserved. We stayed 8 nights at the Ritz Carlton Cancun in June. My husband, 3 year old daughter and I arrived at 12:00pm and were pleasantly greeted by our names upon our arrival. We were escorted to the 8th floor club level for check in and given cold scented towels, champagne and... More

Unlike other recent reviewers who raved about the Ritz, we did not stay on the Club Level so we may have missed out on what makes this a 5 star hotel. Our room was fine - upscale but not especially lavish. The balcony was comfortable and had a direct ocean front view which was very nice. Each morning we had... More

Had a great time in December in Cancun, we have been to the Ritz several times and love it. Great location, wonderful beach, amazing service. A great way to escape winter in a luxurious tropical setting. I have to agree with several other posters on here that the rooms are starting to feel just a touch dated. I love the... More

This is my 6th time staying at the RC Cancun. There are no words to describe how perfect this hotel is. Highlights: - General: Stay on the Club Level/Club Level Room (worth the extra $ as you receive 5 food presentations/drinks daily). - Staff: #1...constantly doing everything they can to make you feel welcome and comfortable. Always smiling, happy and... More

We loved the Ritz in Cancun. We stayed on the club level with a beautiful view of the beach. The food on the club level was incredible and the staff was welcoming and friendly. Greta helped us plan excursions away from the resort. Angel was very hospitible. I took a tour of the kitchens with one of the chefs which... More

This is our third Christmas spent at the Ritz Cancun and this year we splurged for the Club floor--absolutely heavenly! Upon check in we were brought to the 8th floor Club level for a cool towel and a mimosa. Our room wasn't quite ready as we checked in at 10:40am but we were invited to have breakfast and relax which... More