Service was excellent and food was great too! Had excellent view from the room but the interior decor was too traditional for my taste. Thank goodness for the hot tub because the weather was too cold for the pool or beach! I did not visit the fitness center but heard it was amazing from fellow guests. More

I suspect you will read more bad reviews about this location particularly during Dec.24- Dec. 31 2011. I suspect most of their problems are a result of the poor management at this location. Service at this resort is fair/poor from the moment you pull up to the Valet stand at the front of the resort. The valet/doorstaff acts similar to... More

Apologies, but this review is long overdue. My wife and I (both early 30s) stayed at the Ritz for 5 nights at the end of July 2011. We’ve stayed at other Ritz’s before, but this was our first trip to the Ritz in Cancun. We stayed using Marriott points, but upgraded to the Club Level, which was definitely worth it... More

Having stayed at various RC's including Cancun previously I had high expectations. Service was superb as always, a tribute to RC training. We could not check into our room until after 5 pm. Food was average at best. Water leak in bathroom ceiling cause damage to our things. They were just "off their game" this time. Again, the people were... More

We wanted to love this hotel. We chose it over other (much more reasonably priced) options because I wanted the vacation to be perfect, in the way only a Ritz-Carlton can supposedly guarantee. What we found was a rather old building run by unresponsive management, and an "Ocean View" room that faced the hotel. Gripe #1 - Management When we... More

We had a nice ocean view room. The service from the hotel is excellent. Dinner on the beach is absolutely nice. More

I am here at the RC For the second time in the last 60 days. The reviews that you read are absolutely the truth. Not only are the property and the facilities spectacular the RC team is phenomenal. The whole experience is as good as advertised. There is no "fight" for beach chairs at 6:00 AM. You don't have to... More

I rarely go to these sorts of mass tourism, all-inclusive type of resort hotels, but I had planned a trip to Merida with family and they chose to stay two days in Cancun at this place before we headed there. Let me start off by saying that every single employee I encountered was excellent, friendly, and extremely helpful at all... More

The Ritz Carlton is one of the best experiences I've ever had worldwide. I hesitate to even write a review because I want to continue to have wonderful experiences when I return. My mother and I visited over Thanksgiving in 2011. As per TripAdvisor reports, we chose to stay on the Club level, which was a great decision for us.... More