Traveled with some friends over the 4th July holiday to this hotel. We stayed 4 nights. Upon arrival, we were given bottles of water to cool down. A small and much appreciated touch. We were given a rundown of the hotel's facilities and restaurants as we were led to our room. These small touches of service continued throughout our stay... more

I highly recommend this property. It exceeded our expectations. The room was beautiful, with a VERY comfortable bed. The junior suite had a nice sitting area with a beautiful view and a large balcony. Service at the hotel was outstanding. We were so impressed! The hotel has a beautiful fitness center and spa. My fiancee and I took advantage of... more

This place is hard to beat. Upon arrival we were offered a cold drink and cool damp washcloths to wipe our faces. The occupancy rate was low and we were immediately given an upgrade room to an oceanfront Junior Suite for no additional charge. The doorman took us to our room and gave us a tour of the hotel. Every... more

WOW, I think we found our new favorite vacation spot. This was our first time in Cancun and wanted to make sure that we experienced a high level of service that is available in the US. I selected this hotel because of the reviews I had read about their service and beach, and was not dissapointed. We've been to many... more

We have stayed here three times now. Most recently we switched from the Westin Lagunamar during our trip. The FAGCB is a beautiful property, with extremely friendly staff who are always happy to help. The hotel and all of Cancun were fairly empty. This worked out for us, as we got a great room on the 8th floor with one... more

My wife and I just returned from a 6 night stay at the Fiesta Americana. We have been to Cancun 7 times over the past 9 years and this hotel by far was the best. We finally had found a place that we would love to go back to. Here are the reasons. First, best beach we have been to.... more

I just returned from a 5 night stay at the hotel. It was my boyfriends first time in Cancun and the beach frontage and pools exceeded our expectations. The hotel had a below 50% occupancy and the service was excellent for the most part. We were upgraded to a full ocean view which was provided to us free of charge... more

The Fiesta Americana was our first experience with a big resort. I had fairly low expectations for a resort and I thought a fancy boutique place would be much better service. I couldnt have been more wrong! This hotel is absolutely beautiful inside and out. It is well maintained. The rooms are fabulous. Every room has an ocean view. Ours... more

After two international phone calls and many e-mails the hotel finally reimbursed the amount charged to my credit card. Bottom line is, something like this should not happen. An hotel that considers itself to be one of the leading hotels in the world should communicate fluently with its reservation agency. This problem was solved due to my initiative and perseverance. more