Our Ocean view room was hot! Coffee was not complimentary, timeshare personnel hounded you, pool water was warm, & there was no beach. Also, had to pay to use the gym. But, the restaurant service/staff was nice. Food was average - breakfast buffet was the best meal. My camera was stolen from Wet & Wild at the Dolphin exhibit. The... more

May look great, but beware of bugs that eat you alive. I had 13+ bug bites on one leg alone! They try to get as much money out of you as possible, finding any excuse to charge you. Every time you arrive or leave the hotel you have to give them your room # to monitor you at all times!... more

Our entire family enjoyed our vacation. We spent a great deal of time relaxing in the various pools and walking along the beach. I was a little diappointed that the pool bar closed at 6pm because the sun was still bright and the pool still full. The food was wonderful and plentiful at each restaurant. The staff was never in... more

Lovely hotel with one of the loveliest pools I've ever seen - a bonus since the beach was AWOL and the water un-swimmable our entire stay. We never had a problem getting a lounge chair however I think this may be due to the fact the hotel is hardly running at capacity at the moment. The rooms where quite nice... more

This was our 4th time staying at the Condessa and we had a wonderful time. I was a little worried about going this year because of some of the problems people had but we never experienced any problems. When we arrived at the hotel we were given the room we had requested with an ocean view and balcony. Our trip... more

The Condesa in Cancun is truly a lovely hotel -- large and expansive, with open-air gardens inside and between the three towers (Sun Tower to the right as one faces the hotel, the Moon Tower to the left, and the Ocean Tower in the middle). The rooms are large and comfortable, but many of the "ocean view" rooms have views... more

Went in June 2009 and the hotel is beautiful. It was only about 10% occupied which was nice we didn't have crowds. The pool was great, the food was good but the service was not so great. When we booked the hotel, they were offering that kids eat free. It also stipulated that it was kids under the age of... more

The hotel was in a great location. We wanted to stay away from downtown Cancun and the party zone. The beach was alright... didn't spend too much time at the hotel's beach the waves were just too rough to swim in. The room was nice, although they put us on the Sun Tower side where the GRADWEEK kids were. Had... more

We enjoyed our hotel, we had no problem with our service. although we did prefer to eat inside the city instead of at the resort (the food was better tasting and priced). The pool was great. There wasn't a lot of beach and the waves were rough, this was probably because we visited in late August (close to hurricane season).... more