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Mayafair Design Hotel, Cancun

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Mayafair Design Hotel

2.5 of 5
Kukulcan Boulevard Km 8.5 hotel zone, Cancun 77500, Mexico
Hotel amenities
Mayafair Design Hotel
30 traveller photos
Ranked #154 of 172 hotels in Cancun
2.5 of 5 stars 28 Reviews
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28 reviews from our community

    Trip type
Traveller rating
    4
    5
    6
    5
    8
Date Rating
Montreal, Canada
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
Reviews in 11 cities Reviews in 11 cities
31 helpful votes 31 helpful votes
“Strange hotel”
3 of 5 stars Reviewed 16 April 2013

My boyfriend and I were vacationing in isla mujeres but decided to go out to cancun one night. We met a couple that were staying at the Mayfair so we worked out a deal for check in at 2am and check out the next day for $80 instead of having to leave the same day at 11am. The room and... More

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See 4 more reviews by 514tattoos for Cancun
Chicago
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
“NO WINDOW!!”
2 of 5 stars Reviewed 6 March 2013

I did a last minute Hotwire deal for this hotel for 1 night. The location is in middle part of the Hotel Zone. This place is very strange. You walk up a flight of stairs to the registration area. All the rooms have a large frosted glass front. Our room was right by the front desk/bar (it literally is both).... More

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Bellevue, Washington, United States
1 review
“total chaos”
1 of 5 stars Reviewed 7 January 2013

Booked two bed rooms turns out just one bed room available, and the second day we even need move out and had been settled in two place out of the hotel which is no hot water, and one place even still a job site for remodeling. The worst experience ever. before they can fix their problems, not a worth to... More

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ddjh74a, Guest Relations Manager at Mayafair Design Hotel, responded to this review
17 January 2013

We apologize for your bad experience during the past Christmas holidays in which we had to displace you to another hotel as we were overbook. We have taken the proper measures for this not to happen again. More

California
1 review
1 helpful vote 1 helpful vote
“you pay what you get”
1 of 5 stars Reviewed 4 January 2013

yes, this may be one of the cheapest hotel you can get in that location, and you thought you got a good deal? just would like to let you know that this hotel was transformed from a mall, and it is still on-going. their reservation system sucks, we booked several rooms and there is only one for us. You may... More

Was this review helpful? Yes 1
ddjh74a, Public Relations Manager at Mayafair Design Hotel, responded to this review
17 January 2013

We apologize for our overbooking problem. From 2008 Cancun never had so much demand and we did not anticipate the demand that we suffered during that week. We very much sorry to have accommodate you in another hotel. We learned our lesson and this will not happen again. More

San Francisco, California
1 review
5 helpful votes 5 helpful votes
“The worst hotel experience ever”
1 of 5 stars Reviewed 3 January 2013

Everything is a nightmare there. We made a bunch of reservations for a couple rooms in Nov, got the confirmation letter yet they said they didn't have that in their system. Luckily the email address has the hotel name so there is no way for them to deny it. They ended up arranged rooms for us but the standard was... More

Was this review helpful? Yes 5
ddjh74a, Public Relations Manager at Mayafair Design Hotel, responded to this review
17 January 2013

We very much apologize for the difficult situation that you endureded during the week that Cancun was overbooked. We had to put you in a beach villa that ended also with the heater broken. The sudden economic recovery with the high demand caught our reservation agents completely unprepared and we could not found a better solution for you. More

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Worth the money.”
5 of 5 stars Reviewed 21 July 2012 via mobile

Very good and clean place reception helps with everything. Very nice location.

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ddjh74a, Public Relations Manager at Mayafair Design Hotel, responded to this review
17 January 2013

Thank you very much for you comment. It is really a pleasure to see our efforts noted. More

Lee, Maine, United States
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Absolutemente amazing!”
4 of 5 stars Reviewed 14 April 2012

I am certain that my grasp of ancient Mayan culture, modern fashion design, and boutique hotels is going to fail me long before I can describe what this amazing and unique lodging space is becoming in its own artistic right. i hope you will spend some time discovering Mayafair Design Hotel on your next trip to Cancun because I'm sure... More

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ddjh74a, Public Relations Manager at Mayafair Design Hotel, responded to this review
17 January 2013

We are astonished of your comments, as it really gets what we tried to express in our plans. And is really supportive that you took so much of your valuable time to share your feelings and emotions. If you happen to come back to Cancun make sure to contact us, as it will be an honor to help you have... More

Cancun/Mexico
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
37 helpful votes 37 helpful votes
“A real nightmare. Do yourself a favor and stay away.”
1 of 5 stars Reviewed 20 January 2012 via mobile

I stayed at the Mayafair for quite a while for business in Cancun. Overall, I wouldn't even give it "1" star because of all it flaws and shortcomings. I had to change rooms several times due to different reasons: a/a didn't work, internet didn't work, no hot water, no water at all, noise from the lobby etc. I could go... More

Was this review helpful? Yes 8
See 25 more reviews by beachdre for Cancun
ddjh74a, Public Relations Manager at Mayafair Design Hotel, responded to this review
17 January 2013

We are sorry that after being at our place for so long you decided to leave, as we discontinued our extended stay rates. We can only hope that if on the future you need hotel accommodation you give us a chance to serve you as we very much appreciate your business. More

Cancun, Mexico
1 review
1 helpful vote 1 helpful vote
“A great tropical ambiente in the local view spirit”
5 of 5 stars Reviewed 3 September 2011

Wow :) first of all the design took my breath :) Indeed MAYA style, gorgeous, inviting and charming. Then I was amazed with how nice everyone is here, and very wanting to help, even to me, with my English :) The room is air-conditioned, well-spaced, with a shower AND a bath. perfect. Overall MAYAFAIR hotel has made my staying here... More

Was this review helpful? Yes 1
ddjh74a, Public Relations Manager at Mayafair Design Hotel, responded to this review
23 January 2012

Thank you very much for your nice comments. It is always a pleausre to find that the good service that we are looking for is enjoyed by our Guests and this encourage us to improve. More

Antwerp, Belgium
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
21 helpful votes 21 helpful votes
“Bad service!”
2 of 5 stars Reviewed 26 July 2011

We found the Mayafair hotel on Booking.com and read the reviews on Tripadvisor when we were looking for a hotel in Cancun. We were comming from Playa Del Carmen were we had a magnificent stay, and as our flight was from Cancun we decided to stay our last days there. We were travelling by car through Mexico so we just... More

Was this review helpful? Yes 3
ddjh74a, Public Relations Manager at Mayafair Design Hotel, responded to this review
23 January 2012

We apologize for your experience while at our Resort. At the time of your stay we were doing the conversion from a shopping center into a luxury hotel, and while we tried not to be noticed, obviously we did not do a good job at it. We kindly request that you give us another opportunity to serve you as we... More

 
 
Mayafair Design Hotel
Mayafair Design Hotel
2.5 of 5 stars 28 reviews
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Additional Information about Mayafair Design Hotel

Address: Kukulcan Boulevard Km 8.5 hotel zone, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Beach Business Centre Fitness Centre Free High-Speed Internet Free Parking Pets Allowed Suites
Hotel Style:
Ranked #154 of 172 hotels in Cancun
Price range (per night): ₹ 3,090 - 6,235
Hotel Class:2.5 star (2.5*)
Reservation Options:
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Mayafair Design Hotel
Kukulcan Boulevard Km 8.5 hotel zone
Cancun 77500
Mexico
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