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Dos Playas Hotel Cancun

2.5 of 5
blvd kukulcan km 6.5 Zona Hotelera, Cancun 72160, Mexico
Hotel amenities
Ranked #84 of 170 hotels in Cancun
3.5 of 5 stars 459 Reviews
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459 reviews from our community

    Trip type
Traveller rating
    78
    130
    88
    76
    87
Date Rating
maggers09
north west
1 review
1 helpful vote
2 of 5 stars Reviewed 18 July 2011
1
person found this review helpful

After a flight delay, 10 and a half hour flight and baggage delay i was pleased to arrive at hotel. However, upon arrival- reception staff could barely speak English, and couldn't find our booking for a good 15 minutes. Once we had finally checked-in and been given our (one and only) room key, somebody was sent to help us with... More

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WalesBasketball
wales
1 review
1 helpful vote
1 of 5 stars Reviewed 26 June 2011
1
person found this review helpful

The room was clean,the food was good,the head waitress Veronica woz awesum and the rest of the staff were friendly.The air-con does need up-dating and there should be a function room if it does rain.More choice of cocktails but overall we had a lovely time and would recommend to anyone to go and try it. More

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sd_callis
Dallas, TX
Senior Reviewer
6 reviews
6 helpful votes
4 of 5 stars Reviewed 23 June 2011
6
people found this review helpful

The main reasons why I booked at this location, was because of the price, location on the beach rather than on the lagoon and the rooms have balconies. The pictures of the rooms found online may be a bit misleading, but that's ok, my main concern was having a balcony, because I have no intent on spending the majority of... More

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January1965
Bournemouth
1 review
5 helpful votes
4 of 5 stars Reviewed 17 June 2011
5
people found this review helpful

So glad we picked this hotel, even after reading all the reviews. The staff could not have been friendlier, courteous and helpful. For a 3 star, we had a brilliant room, come on at the end of the day you only sleep in it really!. It was spacious, comfortable, clean, what more could you want. The restaurant was great, decorated... More

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anajguzman_agb
Puerto Plata, Dominican Republic
1 review
4 helpful votes
5 of 5 stars Reviewed 7 June 2011
4
people found this review helpful

I was recently in Celuisma Dos Playas with some friends. We were motivated by the Cancun nightlife...All I can say is Oh My God!! We had a wild vacation. Cocobongo was awesome. The hotel service was GREAT..food, staff assistance, location..EVERYTHING!! We will sure be back soon. More

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Golden75Atl
Atlanta
1 review
5 helpful votes
4 of 5 stars Reviewed 7 June 2011
5
people found this review helpful

I am so glad that the reviews were so horrible because they prepared me for the worst. It was not half as bad as the reviews stated. When I arrived I was nervous because the outside did not look too great (part that shows from the street). As I got escorted to my room I began to really like the... More

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Soif_1st
London
1 review
1 helpful vote
2 of 5 stars Reviewed 7 June 2011
1
person found this review helpful

The best thing about the hotel by far is the view it has of thr ocean and the breeze it gets all day long alyough far too many rooms lack that view. The hotel staff are really friendly especially the head of entertainment. The restuarant staff are friendly too but not having black tea for almost four days was a... More

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lancecampeau
hawkesbury ontario canada
Senior Reviewer
9 reviews
5 helpful votes
4 of 5 stars Reviewed 5 June 2011
3
people found this review helpful

I went with my nephew for 3 nights in Nov.2010...We knew what it was rated at so we knew it wouldn't be the Taj Mahal..As we had not gone as an "all-inclusive" trip I thought there might be a bit of a hassle checking in..Not so!!.We asked for a room near the pool/bar and got a room as near as... More

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Luisfbronstein, Director de Relaciones Públicas at Dos Playas Hotel Cancun, responded to this review
8 June 2011

Dear Guest First of all I’ll like to thank you for your comments, we really appreciate them and they will help us to improve our services. Again we thank you very much for your time and patience and I can assure you we will do our best to improve our services because that money should not be a stimulus to... More

AbbyG365
North Augusta, South Carolina
1 review
2 of 5 stars Reviewed 22 May 2011

Ok heres the deal this hotel has moldy showers they dont give you towels and wash rags, they carge for local calls and internet, there food was not tasty the rooms are out dated with old air conditioning units that they turn off when your not in your room. they have no fridges or microwaves in them, the beds and... More

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soy_rima
Glasgow, United Kingdom
1 review
2 helpful votes
5 of 5 stars Reviewed 20 May 2011
2
people found this review helpful

I actually didn't expect much and was quite afraid of staying in this hotel after reading reviews but that was definitelly one of amazing places I've stayed. And in real life it looked better than in all those photos posted here. Hotel is outside crowdy parts of hotel zone of Cancun but not quite away from anything. So it was... More

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