I stayed a few days at the Elan Resort with my boyfriend and our stay was more then enjoyable! The staff was very friendly and helpul, and the food at the restaurants, very tasty. If you want a quiet and romantic stay, don't hesitate to stay at the Elan Resort, we are french and after we visited Acapulco, Mexico City... More

The Elan Resort and Spa is a lovely resort . The staff was extremely accommodating but the management and the way things are represented on their website are lacking. Examples: front desk management weren't up-to-speed in hotel management and making sure the guests were taken care of especially with things that were promised. The food was amazing, the chefs did... More

I've just arrived from 10 days holidays at the Elan Resort in Cancun. We have booked a Villa and it was great. Staff very friendly, Everything worked ok at the Villa and the food was of an Outstanding quality. Only 3 restaurants of 7 were opened everyday but they were changing day by day, so we had the opportunity to... More

My wife and I stayed at Elan just a week ago, in early April. It was absolutely wonderful, exactly what we were looking for. The property is laid out like a small Mexican village, and is essentially an oasis from the hustle and bustle that typifies the rest of Cancun. We were greeted at the front desk with a couple... More

Idyllic setting but dreadfully run . No hot water for three days ,only two of the five restaurants open in the evening , bars regularly not staffed , had money stolen from safe in reception . One evening everything in the complex closed by 9.30 p.m. More

Having read previous reviews about The Elan, I was looking forward to my whole holiday on Cancun. Cancun as a place is everything you expect of it, however, the Elan is not. During our stay we had 3 rooms, all smelt of sewage, the first room the toilet would not flush, the second room our neighbours, despite less than 20... More

Just came back from Elan Resort & Spa in Cancun with a few friends and we had a terrific time. Arriving in Cancun's Hotel zone, we were somewhat weary of the crowd and noise, but Elan is something different: it is on its own private part of the Laguna, so it is isolated from the frenzy going in on elsewhere... More

When we arrived we were given cold drinks and cold towels that felt great on a warm, summer day. Check in was quick and we were escorted to our room. Your first glimpses are this beautiful Mexican colonial architecture village, with cobblestone streets, fountains, and bright beatiful flowers and landscaping. Our room was spacious and the decor was lovely. Our... More

We spent a few days at Elan to celebrate our 25th Anniversary. The resort is lovely. Very different from all the large cookie cutter hotels in Cancun. Elan is a breath of fresh air. You really get the flavor of Mexico. The grounds are beautiful. Attention to detail is important here. The rooms are well appointed, and the staff if... More