I understand that there can be challenges of infrastructure, but after two nights of cold showers, staff was not at all helpful and refused to adjust my room rate at all. The experience left me with a bad taste. Carpet on the floors took away from the authenticity too. There are better choices in town. More

this hotel is in a great location, off the main street in san cristobal and close to everything, the hotel is well kept and beautiful. rooms are good size and well kept....... More

Noisy, overpriced, car fumes in the room. Find someplace else to stay. More

We were originally booked into the Casa Mexicana, supposedly the place to stay in San Cristobal, but even with a booking we were told it was full and we had been transferred to the Holiday Inn. Impressed we were not and the mere name Holiday Inn did not conjure up a comfortable and historic Mexican villa stay - which we... More

nice and cozy hotel in the middle of the old city of san cristobal, small hotel, not many rooms, great service, nice staff, good bussiness center, great location (near the Burger King - 2 min. from Zocalo) DO NOT order breakfast, its weird (chiapas cuisine) when we checked out (6:00am) a lunch box was made for us - very nice! More

Don't write this hotel off just because it's an American chain. This is a colonial style gem located within walking distance to all you will want to see. Rooms are spacious, beds comfortable and all very clean. Rooms are well decorated and even those facing the stree are very quiet. The gardens within are delightful and give you the feeling... More

My wife and I stayed here February 2010. The management at this hotel needs to decide if it wants to be a hotel or if wants to be a bar with loud music. It cannot be both in our opinion. At least it cannot be a high quality hotel if it allows loud music to play when guests are trying... More

I have to say that this hotel is beautiful and the rooms are nice and cozy. But when it comes to the staff and how secure it is, it leaves a lot to be desired. Our first night there and our only night was a real disappointment. We had a really long and tiresome trip from Vancouver Canada to San... More

I liked the room (the send one, not the first one that faced a noisy nightspot), the terrace next to the fitness center with a view on SCDLC, the location I didn't like: that wireless internet did not reach every room, the price of breakfast More