I have stayed at thet Crowne Plaza WTC and the Holiday Inn Express WTC about 10-15 days each. They are connected by a mutual hall way and on the Crowne Plaza side it is beautiful with a nice little bar, big screen and a coupel nice place to eat. The staff at the Crowne is amazing.,.....Understandbally my company wanted to...
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Hi James S,
I've to let you know that your comments are realy helpful and taken very seriously, in behalf of the whole staff and personally I offer you an apology for not meet your expectations, the situations taht you discribed have a clear explanation.
For instance, the safe situation, we do have safes and are located at front desk....
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I stayed here for one night as I had to do some business at the WTC, so the location for me was important. But what a pleasant surprise this hotel is! Upon arrival, I noticed a very busy front desk, so I was expecting to be in line for more than five minutes; to my surprise I was taken care...
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Hi Pablo_Contreras_R, the whole staff at Holiday Inn Express at WTC are happy to know that you are pleased with our efforts, we are the best choice if you are looking for a bed and breakfast hotel, with everything near by to complete a full service hotel experience, the best natural fresh breakfast, free internet, free local calls, next to...
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Went to my Uncle's 95th. bd. The staff was courteous and accomodating, property very clean. No frills but just what I needed for a 2 niter.
All hotels should strive to fulfill expectations in a uncomplicated, straightforward manner such as this one!
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Hi pwinkler,
First of all, happy birthday to your uncle, in behalf of the whole staff working at Holiday Inn Express at WTC, it's so nice to read your comments, we are working really hard to fulfill your expectations with quality service, great breakfast, and just like you said, no frills, uncomplicated, straightforward manner, we hope to serve you again...
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A great Value Hotel. Holiday Inn Express rates with all the services of the full service Crown Plaza right next door. Great location a block away from Insurgentes one of the main arteries of the city. My only complaint oily french fries.
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Hi jmelhado,
It's great to hear from you, your comments are really helpful, about the fries we work on it, so next time I'm sure you'll love them, and thanks a lot for your other comments, it's one of the great deals, excellent rates, great breakfast, free wifi, free local calls, and the best restaurants inside Crowne Plaza hotel de...
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Good rooms, good room service, good restaurant within walking distance. Very nice mattress on the bed - huge importance.
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Hi Technical Traveler_9,
You are completely right about the mattress, it is one of the best things our hotel is known by, also our commitment with quality service for every guest in the hotel, great breakfast, free internet service, we apreciate your comments, we feel we are getting somewhere every time we read a comment like yours, in behalf of...
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I've stayed here about 5 times, and the quality seems to get worse each time. It's definitely a cheap, safe option that is close enough to walk to the WTC. However, the included breakfast is greasy, and the gym is the size of a single room, with only 1 working treadmill. The shower door often doesn't keep water from getting...
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Hi brown_tk,
We apreciate you took time to write about our hotel, Holiday Inn Express at WTC, everybody working at the hotel want to thank you for your comments, they help us to try harder to fulfill our guest expectations, our commitment quality service, plus our great rates with included breakfast and internet service to every guest, also the best...
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I've lived in Mexico City for over 10 years, so I know what I am taking about. On this trip, I actually stayed in three Holiday Inn Express hotels during a recent 5 night business trip to Mexico. The Santa Fe and Toluca hotels were decent, with Santa Fe being the best. But the World Trade Center (WTC) Holiday Inn...
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Hi jamesblue22, I've to let you know that your comments are realy helpful and taken very seriously, the maintenence situation was only a two days work on the hot water pipes, caused from a broken junction pipe, we are terrible sorry for this inconvinient, and even if the maintenance employee gave an explenation and since they couldn't think of something...
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I had an extended stay at this hotel in March 2011. This hotel is next to the Crowne Plaza and the two share a connection between the lobbies. I had work in the area and so it was a good location. Positives: newer hotel, modern decor, comfortable beds, friendly staff, free breakfast, A/C was nice and cold. Negative issues: no...
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Hi ajnuff,
In behalf of the staff working at Holiday Inn Express at WTC we thank you for your comments, we are more than committed to make, every guest stay, a great experience, most of the opportunities that you mention have been taken care of, and actually we have the Metrobus station Poliforum just a block away, our internet wifi...
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Second time staying at this hotel, first was for business. Maybe this isn't the ideal place for a family since there are no pools and none of the other froufrou kiddie stuff, it was great for us since we mainly used it to tidy up and sleep! Room was big enough, beds were comfy, and bathroom was clean! Had a...
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Hi, Miettes_de_mi
Everybody the staff at Holiday Inn Express at WTC are happy to know that you returned with your family, you are totally right, we are the best choice if you are looking for a bed and breakfast hotel, with everything near by to complete a full service hotel experience, the best natural fresh breakfast, free internet, free local...
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I'm a frequent user of the HI franchise but I may say that this one isn't the best.
I just didn't feel that rooms were clean enough. For example, I made a test and throw a used towel to room floor to check if they change it for a fresh one, and to my surprise, the towel was on the...
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