Great location in Polanco, very nice staff but this W needs a make over and is according to the staff getting one later this year. Our rooms were adequate but dated, tired and not all that clean. We are Platinum Starwood members and were disappointed, even with our upgrades. But on the upside, great location and great beds. If you... More

The W is very well located being in Polanco with a number of restaurants and shops all close by on foot. The building is typical W, modern hip with music piped everywhere, though the buidling is getting a but tired. The layout of the rooms will not please traditionalists with the bathroom being closest to the single large bay window... More

My husband and I stayed here on our wedding night. He arrived earlier and had some food, a massive burger. We went there for some photos and came back after the wedding. The room was immaculate, very modern, large spaces, deco is very cool. We missed breakfast unfortunately. Service was excellent and friendly. We would like to visit again soon!

First off, I'm a Starwood member and I prefer their hotels and often have nothing but good things to say. This is sort-of the case here. The staff was great. The restaurant and food, great. The facilities, while a little tattered (they could use some updating and/or paint), they function fine. But the bathroom design in our room may be... More

I just stayed at the W Mexico City a few weeks ago. I was little disappointed. I used to love that hotel when they open around 2004. Now it looks little dated. Damaged, they haven't really take care of the little details as scratches in the doors, bad floors, stuff that we all pay attention. Specially if we are staying... More

We arrived on Thursday and while we registered, the guy at the front desk was using "TU" , which is like using "YOU" instead of "SIR" to an adult. We called to let the front desk to let them know that we were giving constructive criticism only. They explained that they try to treat all their customers like friends, so... More

This is a well located hotel in a safe area near a shopping mall. Great service. Excellent breakfast. Good appetizers at the lounge at night. Spacious rooms. I would prefer a closed bath tub but its just the concept, so it's ok. Nice drinks from the bar. Good for business meetings too. Free wifi on the lobby. Will stay again.... More

I stayed at the W in Nov/Dec 2012. I have this is one of the trendy and quirky hotels I have ever stayed in. The staff very super helpful and the rooms were mordern and bright. The hammock in the bathroom was a nice touch to chill out and look out over the city. This hotel is well situated in... More

I was a bit suspicious of this hotel. Actually I am suspicious of most W hotels being that I am in my 40's and tend to not totally get the "ultra hip" vibe that W's put out. Also was a bit nervous about many comments on noise from the club downstairs and the patrons. But in the end with a... More