To start, i don't even know why there are so many bads comments about this hotel and why is not between top10 hotels in polanco. The hotel itself is beautiful, great location, stunning views of Polanco area and Chapultepec's castle. The room at least the one i had wasn't tiny at all as many have claimed rooms are, i don't... More

This is one of the worse hotels I have experienced in my life and I travel a lot...the sad thing is that every employee with who I interacted seemed to have a good intention. Here is a summary of the very dissapoting experience: - Got to the hotel and discovered that the taxi service (from aiport to hotel) couldn't be... More

My big mistake was booking three nights at this hotel. And my bigger mistake was paying 250 pesos for their lousy buffet breakfast. I've stayed at over 10 hotels in Mexico City and value wise this hotel is the least worth it. Instead I recommend the Gran Hotel Ciudad de Mexico (Zocolo) or, if you can afford it, the Four... More

Polanco is like the Manhattan of Mexico City, the area is very old, big buildings all over the place, this is an old building but well renovated, rooms are comfortable but very small, I have stayed at other Grand hotels from the FA hotels and hotels are huge and rooms are all suites, but well It was Polanco. Overview, Comfortable,... More

Stayed just for one night with the family, room with two "matrimonial" sized beds. Very comfortable beds and bedding, rooms not large at all but well appointed. Marble bathroom with good shower over a small bath, no good for a six footer like myself but the kids and wife were happy with a splash around in there. Flat screen TV,... More

I stayed two nights only, and I booked it despite the reviews I've read before. My overall experience was great, the only drawback for me is that you have to pay for the Internet access. But, to my luck I got a room where I could get a free signal from a nearby AP, it was weak but good enough... More

Everything in this hotel was very expensive. From a simple bottle of water or small bag of peanut (over 200% profit on that one!!) Other hotels in the area do offer free Wi-Fi. Yes, there was a nice view of the castle and the park, but there is also a very very ugly sight of a construction site and an... More

Helpful concierge, limited English speaking people within the staff, not much to this hotel except one tall building where they have crammed everything. Very small lobby area, restaurant also was an odd shape, breakfast spread was decent but not much for a vegetarian. Rooms are decent, the gym is small but located on the higher floor with a great view... More

Beautiful room overlooking the "Castillo". Great complimentary service (shoe shine...). However WiFi is NOT free. Very quiet, great sleep. Excellent breakfast with spotless service from the waiters. However the price was kind of high. Was it because I was in Mexico City during a busy week? More