I enjoy the Melia because of the professional, well-informed and helpful staff. The hotel is clean, and the location is central to quite a few restaurants and museums. I would recommend this hotel to travelers.

This is a nice hotel in a VERY good location (at the end of Passo La Reforma and the edge of the historic district). The staff is good though they could tighten-up service (quicker response at the front desk, delivering laundry on time, remembering to service your rooms, etc.). The rooms were very nice (thought the beds are harder than... More

I stay here a few times per month since I'm airline crew. The beds are uncomfortable, the pillows flat and tiny, the carpets dingy, the wifi hardly ever works, my #1 complaint is the a/c--don't expect it to work, I've stayed on different floors on multiple occasions and I always seem to need to call a mechanic to come look... More

First things, first. This hotel has the hardest mattresses EVER. Really, I made the mistake of kinda flopping down on the bed in a seated position, and I thought I had bruised my tail bone! We went in search of the ice machine, there's little signs with ice machines on them, but they lead to back stairwells. If you ask... More

Beautiful Hotel. Great staff. Special mention to Israel Perez at the Reception and Dolores the telephone operator. They both always acknowledge the fact that I'm a recurrent guest, and treat me like a VIP even thou I'm a group rate guest (airline crew). My only suggestion is to get a better wifi. The current one is not very dependable.

Nice room, bad internet! Nice service, bad internet! Nice facilities, bad internet! Nice food, bad internet! Nice location, bad internet! Nice and clean, bad internet! But they can fix it if you complaint... they also said that they will be changing provider soon, so definitely will be a better place! Overall, nice hotel!

Beautiful place, great central location, but found that free wifi was not very dependable and kept dropping and then not connecting frequently. Also, make sure to ask for a password that is good for several devices as they are not always coded that way.

I booked this hotel because my husband had to be close to downtown. The lobby is nice and the staff is kind. We were upgraded because they didn't have any room as booked. The room was nice with an amazing view. We had to call to get the mini bar open and to have a phone line. The room has... More

Just arrived for my second stay at this hotel after a long 24 hour journey only to find they dont have any rooms available until 3 pm - I arrived at 1.15 pm and this seems rather late to make rooms available and there was not suggestions as to how I could wash up or prepare for my business meetings... More