Check in through a "secret door" (actually an Emergency Exit from the hotel) in the parking structure, ominous security types loitering at corridor intersections... not a great introduction.
Rooms need a makeover and some brighter bulbs in the corridor fixture would help to dispel the gloom
The Restaurant;
In short- terrible. We waited 25 mins for the waiter to appear...
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Dear RamblinManAbuDhabi,
Thank you for providing insight on your recent experiences at our hotel and restaurant. I sincerely apologize that the level of service and quality of food you received at the restaurant was unacceptable. This is not typical at our hotel and after we learned about the situation we spoke to the restaurant wait staff to ensure this does...
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For many years, to fly to Cacun, meant to transit via Miami. For those not willing to submit themselves to the unfriendly treatment of US immigration officials, with idiotic questionnairs, finger printing, naked scanning and biometric photography, making you look like a fruitbat, there is an alternate: go via Mexico-City. The waiting lines are much shorter, you press a button...
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Dear Claude B,
Thanks for the gracious comments regarding your recent stay with us. I am delighted to hear that you enjoyed your stay and that you had a relaxing stay at our hotel, after your long flight to Mexico City. We hope you had a nice trip to Cancun and look forward to welcoming you back the next time...
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The hotel is conveniently located in Terminal 1 of Mexico City Airport. It offers shuttle service to terminal 2. Rooms are not big, but clean and cozy. Beds are delicious and staff very attentive. Since my flight was due to late evening, they let me check out at 8pm at no extra cost. If I need a night in Mexico...
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Dear RodrigoHueb,
Thank you for your recent stay at our hotel. I am glad that the hotel staff took such good care of you and that you were able to experience our warm Hilton hospitality. As usual, if there is anything we can do to enhance our services please let us know. We look forward to welcoming you back again...
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I stayed twice during November on arrival and before flying out. Staff were lovely. Bed very comfortable! I do find it weird they lock the mini bar but sure they have good reason. Breakfast buffet was amazing! Totally worth it! So grateful for the water also on arrival and in room. After two hours processing in customs it was a...
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Dear Felixnz,
Thank you for choosing to stay with us on your recent trip to Mexico City. I am glad to hear that the staff took such good care of you and that you had an enjoyable stay. We hope to see you return again soon.
Sincerely,
Raul Vertti E.
Guest Assistance Manager & P.R
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I usually look for things that are missplaced perhaps a little too much when I travel and stay in a certain hotel. This hotel however was quite great. I mean it didn't feel like a 5 star hotel but the people were nice, all People in Mexico is nice. The lobby is somewhat small and crowded, the reception is placed...
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Dear artifactory,
Thank you for your recent stay at our hotel. I am glad you were able to experience our warm Hilton hospitality and that you had an enjoyable stay. We look forward to seeing you again soon.
Sincerely,
Raul Vertti E.
Guest Assistance Manager & P.R
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Great for transits - we came back and will come again!
Great service and very friendly staff, fast check-in, good rooms and very comfortable beds, delicious breakfast, child friendly (travelled with 15 month old).
We meet a friend in the city for dinner and used the hotel´s limousine service. As comfortable as can get and great value!
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Dear 10H,
Thank you for your review and for stay with us again on your recent trip to the area. I am happy to hear that the staff took such good care of you and that you found the property amenities to your liking. We look forward to welcoming you back again soon.
Sincerely,
Raul Vertti E.
Guest Assistance Manager...
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Our flight into Mexico City arrived later in the day, so we decided to spend the night at the airport before catching our shuttle to San Miguel de Allende. Reviews had been mixed but our experience at the Hilton was good. Staff was very attentive, decorations for the holidays were festive and the proximity to the airport and good restaurants...
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Dear tracelsketchwrite,
Thank you for your kind review. I am glad that you found the service levels and amenities of the hotel to your liking. As usual, if there is anything we can do to enhance our services please let us know. We hope to see you return again soon.
Sincerely,
Raul Vertti e.
Guest Assistance Manager & P.R
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We stayed for a night at the Hilton Mexico City Airport on our way to Cancun, since we had an early flight.
Staff was very accommodating and service was good. The room was spacious and had great views of the runways.
Breakfast was OK. This hotel is convenient, and we highly recommend it for an overnight stay if you have...
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There was a time when Hilton stood for five star hotel excellence. Those times must be long gone. I chose the Hilton at Mexico City airport, as my connecting flight was cancelled.
Staff was very slow at reception counter. They first gave me a room right next to the restaurant and bar area. There's literally just a thin wall between...
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Dear LiquidTraveller,
Thank you for taking the time to write a review. We appreciate your feedback and are sorry you were unhappy with your stay. I sincerely apologize that you were disappointed with your dinner entrée. We hope to have another opportunity to serve you, if your travels bring you back to our area.
Sincerely,
Raul Vertti E.
Guest Assistance...
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This hotel had a very friendly, help full staff. The lobby restaurant and lounge is nice, overlooking the runway. In fact, the entire hotel setup is nice in that it overlooks the runway (it is directly over a concourse of the airport). Given that, and that it is next to a rather busy highway, the rooms and hotel is quiet....
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Dear RallyRabbit: Thank you for taking The time to write your valuable comments!!!!.
I am Happy to hear that our staff took such good care of you and that you found the Hotel location and amenities to your liking. We look forward to welcoming you back next time you are in Mexico City.
Sincerly.
Raul Vertti E.
Guest Assistance Manager...
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196 Reviews
192 Reviews
106 Reviews
