Bad service, and the owner dose not care, he's never there and there is no general manager, so employer do what they want.
A lot of noise from outside.
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- Luna Hotel Guanajuato

Bad service, and the owner dose not care, he's never there and there is no general manager, so employer do what they want.
A lot of noise from outside.
More
While you can't beat the location of this hotel, I'll not stay here again for a few reasons. The bedding and towels were of poor quality and threadbare but the bed itself was comfrotable. The service at breakfast is amazingly slow and unfriendly. Cocktails at the bar in the evening were quite tasty with good service, though, and the location...
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I've stayed at this hotel twice. This most recent time was in room 5, with a balcony.
Room 5 was nice, although a little small. Standing on the balcony is heaven, all day and until you want to go to sleep. And there's the downside- sun- thurs, it's very loud until 12:30 or 1 am. Friday and Saturday it's very...
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I stayed a weekend with my girlfriend and everything was great, service, cleanliness and location were excellent, only I recommend that if the hotel is full and give you the room number three, think about it, because it is too small and window is to the top of what I believe is the kitchen, so the smell is not very...
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We stayed here for four nights and were pleased with the hotel and the staff. The location in Jardin de la Unión cannot be beat and virtually all sights are walkable from this hotel. Breakfast is included and is wonderful. If you pay in cash, they will give you a 10% discount. Do note that, because of the location of...
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The staff was awesome, food was great, right in the heart of the city (Jardin) near Teatro Juarez.
This place can get crazy during Cervantino (huge festival) but if you are not looking for that kind of trip DONT GO DURING THAT TIME.
Most people who are complaining of noise are asleep by 9pm when the city is alive and...
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First of all, understand Guanajuato. This is not like visiting most other cities - the square that the hotel sits on is cut off from car traffic, so you'll have to walk a block or so from your taxi to get to it. The hotel sits on the most beautiful plaza in the city, which also happens to be noisy...
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The Luna Hotel is in a great location. The lobby is beautiful and the rooms are clean. This hotel is old and the music from the square is loud. The beds are hard and the sheets are thin, but so are other ones in Mexico. Is this the fanciest hotel? No, but it is nice enough. I would recommend this...
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Guanajuato was amazing, this hut called hotel not.
The so-called vintage rooms are just fake, but I don't mind! Cheap furniture is common in bad hotels.
Hair in the shower --I am bald.
Stained sheets, no bulbs, mistaken phone calls in the middle of the night... all of this reported to the front desk but it was ALWAYS someone else's...
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This place is actually in the heart of the city (Jardin) so you have to expect some noise, and if thats a problem you can easily request a back room, which i did and they gladly accomadeted me. The service was awesome and the food was the best in GTO. As far as thefts (previous post claims) i NEVER had...
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