My family and I have just returned from another wonderful vacation in Mazatlan. We have been staying each year at the El Cid Granada for about ten years. We like the quiet, the relative smallness and the heated pool. The manager, Daniel, runs the front desk with courteous efficiency. They take care of any needs or wants. Francisco, the bell...
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got back from our vacation feb 6/12. the staff at the granada were absolutely wonderful! front desk to maintenance to servers to house keeping to activity staff to security!!!!!...thank you all for making our stay at the granada a memorable one! check in was easy. house keeping did a great job, the last sunday we stayed was my birthday, and...
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Dear ElleManitoba
Thank you for taking the time to share your impressions of our property. We are thrilled that had a wonderful vacation and that our staff have contributed to a wonderful birthday celebration, we grateful with our guests that allow us to take an excellente care of their, we are aware that a “touch” makes the difference in service....
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The Director of Activities, Christian, doesa v goeryod job and relates to all hotel guests with skill in directing activities. He works with the hotel to meet the actvity needs of the guests well.
The head of the Argentine REstaurant, El Patio during the day is lovely. He did try to meet my request for paoched eggs two days out...
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Dear jellens
I would like to thank you for taking the time to share your comments, without constructive feedback from our guests such as yourself it is not possible for our company to measure the quality of services provided.
On a positive note I am glad to read that Christian went beyond to exceed your needs of stay, he ia...
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Our stay at El Cid Granada was excellent. Even though it was not beach front it was only a short walk across the skywalk to El Cid Castilla. We had access to 4 Al la Carte, and several different buffets, and bars/lounges. The pool at the Granada was warm yet refreshing. Christian Arce, was a great rec director, he was...
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Dear GLtravellers
Thank you for selecting our hotel to stay. I am glad to read that you had an excellent stay with us at Granada; our guests find here a quieter and relaxing atmosphere.
Our goal it is to make sure that your vacations are amazing. We also look to have in our staff people with a great service attitude...
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I had such a wonderful time in Mazatlan, I stayed at the Granada the atmosphere was perfect! Food was most excellent, mine and my daughter's favorite al a carte was The Argentine-delicious!
Christian is the Activities Director and is top notch at what he does, he answered any questions we had and made you feel like you were at home!...
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Dear 1002Mybarbie
Thank you for your review. I am thrilled to read that you had such a memorable vacation at this your home, and enjoyed of the wonderful service given by our staff, which with their efforts creates this perfect atmosphere that you mention. In regards to the food service, facilities, and activities, we are satisfied due to we exceeded...
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Granada has been our favorite but this year they have added an activities option at the pool and more time when the outdoor bar and snack area is open.
The staff continue to be the friendliest and most accomodating in Mazatlan. They are especially patient with my trying to speak Spanish.
Daniel, the manager sets the tone for friendliness and...
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Reviewed 24 January 2010
Dear MZT-traveler
Let me thank you for sharing this encouraging review. I am very pleased to learn that you honored us again with your visit; your loyalty is much appreciated.
It give us a great pleasure to read that once more we have exceeded your stay´s expectations and that the activities program that we have added at Granada has been...
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Great week in the El Cid complex in Mazatan. Granada was a great place to sleep or relax and read by the pool, And the pool there was just the right temperature being a little warmer than the other two pools at ElCid. And every day was a water arobics class led by Christian who made everyone there seem like...
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Dear Kenneth F
We would like to thank you for choosing El Cid Granada to stay during your trip to Mazatlan and also for your nice and encouraging comments about us. We are happy to read that you enjoyed spending time by the pools taking classes with Christian, besides of the delicious food we offer in our restaurants a la...
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We had a fabulous time. The rooms were big, clean, and each room had it's own balcony. The furniture was dated, but comfortable. The room had a kitchenette, which was nice even though it was all inclusive. We liked having the mini fridge, it was the right size for us.
We had access to all of the pools, and the...
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Dear Brenda G
Thank you for taking the time to express your comments about your recent visit to El Cid Granada, and for your kind words about our facilities and service. We are glad to note that you had a memorable stay and that we met your expectations of stay.
All of us here consider our guests to be a...
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We took our 19 month old over to Mazatlan and stayed at the El CID Granada! It was small, personable and we had great service. It was a great family resort and we were able to use the services at the Castilla, and other El Cid resorts close by. The buffet wasn't great at the Castilla but we loved the...
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Dear Niki G
Thank you for taking the time to provide us with such a wonderful feedback. We are very pleased to hear that your stay with us was enjoyable and that your loved the excellent service provided by our staff, that you took the opportunity to visit the whole complex, and that you enjoyed of the delicious food at...
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My 12-year old son and I returned to El Cid Resort in Mazatlan for 17 days (21 Dec '11 to 07 Jan '12) – had been here in August for 14 days – loved it so much, we decided to celebrate both Christmas and New Year’s in Mazatlan under the care of the El Cid Resort Staff. This was an...
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Reviewed 28 August 2011
Dear Sun_Sandl0ver
Thank you very much for sharing with us the wonderful vacation you enjoyed at our Hotel Granada and El Cid Resort. I appreciate your detailed review in regards to our service and facilities. We take pride in deliver to our guests a personalized service and an excellent care.
All of us at El Granada, and El Cid Resort...
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