Myself and three kids, ages 8,5,3, stayed at El Cid Moro for three weeks over the Christmas holiday. This is our third time returning!! Our room was amazing with floor to ceiling windows and full view of the ocean. But it really is the staff that made our stay OUTSTANDING and why we keep returning!! Travelling with three kids on...
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Dear weddingbliss08
Thank you very much for giving us your preference to stay on vacation; A repetitive guest is the best reward we can have. I am glad to hear that you and your family enjoyed your trip and the beautiful view from your room to the ocean pacific,and of course, it give us a great pride in reading that...
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The staff are always helpful & friendly. Anything I needed they were their to assist me. Enjoyed relaxing by the pool as well as on the beach. Centrally located for walking the tourist areas as well as seeing and tasting the local cuisine. Food and entertainment was great, I loved and recommend the coconut shrimp while laying in the sun...
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Dear Julie J
Thank you for your review. I am very happy that you enjoyed your stay at El Cid Castilla. You have no idea how happy it makes us to feel that you enjoyed a lot your stay at this your home. I will make sure to share this amazing review with all the staff, they will be so...
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Stayed at the El Cid El Moro Tower again. The front desk staff was accommodating and friendly. Manager, Jose Carlos Velasco, and assistant, Guerillmo Espinoza were more than willing to answer any questions when asked. We appreciated the newly decorated rooms. Manager and wait staff at the on-site theatre were extremely friendly and great service. Sunsets from the patio of...
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Dear wizarddofpos
Thank you kindly for taking the time to share such complimentary remarks. We really thank you for having your loyalty. As a repetitive guest, I am glad to note that you have noted the updated done in rooms, and of course, to hear that they have been to your liking; we have thought in every detail for your...
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My Girlfriend and I spent a week at El Cid El Moro. The staff is very friendly and helpful. Tomas Angel and Jorge at La Conchita Bar were great to us all week. Ricardo thanks for the great nights at the Tequilla Bar. I enjoy seeing the same workers each year I come to El CId. Pools are very clean...
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Our overall experience at this hotel was very good. We, and unmarried couple, came to El Cid for a brief vacation. We stayed 5 days and 4 nights. Here are our thoughts about the specifics:
The People
The staff at El Cid is great and the service was awesome. Definitely look out for Ramon, one of the servers, who is...
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Dear George G
Greetings from El Cid Moro Beach Hotel!!
Thank you for choosing to stay with us. I’m pleased to know that our resort exceeded your expectation and that your stay was wonderful. I’m happy that you’re fully content with our hospitality and facilities especially. Your appreciation of our food and beverage services has been extended to our Food...
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Sitting poolside, there are some pretty quite, no personality type guys serving you....then there is Ramon Ramirez. He is full of life and energy, tells jokes and remembers what type of drink you like and how you like it.
Ramon, you helped make us at ease and we thank you!
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Dear Dave B
Thank you for choosing us to spend your vacation with us. It so nice to hear that you had a great time in our hotel, and I am happy to read that Ramon went beyond to exceed your expectations, I agree with you, he is a asset to our company and appreciate your comments about the excellente...
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It's a very nice hotel, near from everything. The all inclusive makes make gain 1 kg(really good), and an excellent customer service.
I really enjoy my vacation.
Recommended!
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Dear Kodomo_boy
Many thanks for selecting our hotel to vacation. I am delighted to read that you enjoyed a lot your stay with us, and came back home with great memories; please do not worry about the weigh, holidays are for that, to enjoy the gastronomy of the place and even more with the wide variety of restaurant options the...
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We spent a wonderful month here from Nov 21 - Dec 19, 2011. The staff is above excellent, including front office, housekeeping, waiting staff in the restaurants and on the beach and the golf course staff. We had the trip of a lifetime which we thoroughly enjoyed. There were no hassles and lots of highlights. The waiters in the restaurants...
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Dear redsitka
Let me thank you for sharing with other travelers your experience at this your home. Our goal is to provide you, (our beloved guests), a memorable vacation with the highest standards in service and product. It is greatly pleased to note that we have achieved our commitment.
Be assured that I will share your encouraging words with all...
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Stayed at the el Moro Nov. 26 to Dec.3. Originally booked the Granada but were upgraded to a partial ocean view on the 23rd floor of the Moro. The check in process was a little long winded - first had to go the Granada, only to be sent over to the Moro with the upgrade. I think the onus should...
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Dear sunnyDebbie
Many thanks for your detailed review. I am pleased to read that you had a memorable vacation enjoying of our facilities and service. It is encouraging to read that our daily efforts to provide you enjoyable vacation are giving results.
I am sure that you detailed review will be of help to other travelers.
For future trips I...
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You get what you pay for.... This was an inexpensive trip. the part of the hotel we were in was strait out of the 70's. There was a local wedding while we where there and was iot late and load. would not go back.
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Dear sailor44
On behalf of everyone at El Cid Moro, I thank you for selecting our hotel to vacation. Our goal is to provide you memorable vacation, for that reason we really regret not to have fulfilled your expectations, even with the recent improvements in rooms and pools.
We hope to be honored again with your visit and change your...
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