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El Cid El Moro Beach Hotel


Hotel class 3.5 of 5
Av. Camaron Sabalo S/N B, Mazatlan 82110, Mexico
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Reviews you can trust

72% Recommend
4.0 of 5 stars 124 reviews
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By trip type
All (124)
[ Date ] [ Rating ]
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5 of 5 stars
SaskatchewanPhilster   2 contributions
Saskatchewan
2 Feb 2010 | Trip type: Friends getaway

We went to Mazatlan with 2 other couples. we were booked into the El Cid Granada. Upon arrival we were offered an up grade to El Cid Moro. What a great up-grade for $200 for 2 weeks. We all had ocean-pool view rooms. The staff were great at either of the three, El Moro, Castilla, Granada. Had a wonderfull time.... more

Management response from
CSElCid, General Manager

Dear SaskatchewanPhilster Warm greetings from El Cid! We appreciate your valuable comments that made us delighted. We love to hear that our efforts to create a truly memorable experience are paying off! I will be circulating these to the staff. We hope to welcome you back to the hotel in the near future. Best regards, Mark Covarrubias McKay General Manager

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4 of 5 stars
babanne2   1 contribution
washington
31 Jan 2010 | Trip type: Couples

I really enjoyed the activities at the pool and the staff, they were very helpful and fun I really enjoyed my spanish lessons from Cindy Osuna,at the pool every morning, she was a lot of fun and very helpful. She is a gteat asset to the hotel.l!!!!!And the water aroebics was great too! more

Management response from
CSElCid, General Manager

Dear babanne2 We are extremely pleased with your kind comments of your recent stay at El Cid El Moro Beach Hotel. As you may know, so few people take the time to let the world travelers know when they are satisfied with the service at a hotel. Your review has been sent to all of our team so don´t be...

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5 of 5 stars
ltbell   1 contribution
Nevada
24 Jan 2010 | Trip type: Family

My husband and I have been owners at El Cid Vacation Club owners for many years. We have traveled to many places in Mexico but Mazatlan is our favorite. When vacationing there we feel like we have "come home". We spent two weeks in March and April of 2009, and another week in November. Our room was one of the... more

Management response from
CSElCid, General Manager

Dear ltbell Thank you for the 5 star review! We are happy that you enjoyed your stay and the accommodations we have to offer. It was fantastic to read that you consider us a “family friendly” hotel we truly pride ourselves on the complete service that we provide and I ensure that all comments are communicated to all of our...

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4 of 5 stars
phantashia   1 contribution
23 Jan 2010 | Trip type: Friends getaway

This is a resort. I enjoyed (and won a lot of drinks) the planned activities. The room had a slight smell but it was nothing that was unbearable. The attendants were fabulous and there was shopping in walking distance from our room. The golf carts are the best mode of transportation. more

Management response from
CSElCid, General Manager

Dear phantashia It was great to read that your Moms first trip to Mexico was totally enjoyable and that you were able to relax and renew during this visit. We appreciate your comments that every aspect or your stay was totally enjoyable. Your note regarding the smell was already addressed with the head of maintenance. We take your comments very...

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3 of 5 stars
YOUMETHEM   10 contributions
SEATTLE
19 Jan 2010 | Trip type: Family
2
people found this review helpful

My husband and I and our two young children just came back from a lovely 1-week stay at El Cid Moro. My father is an time share owner, so we were treated with utmost respect from check in-check out. There were just a few minor things that I do think the hotel can change that I wanted others who are... more

Management response from
CSElCid, General Manager

Dear YOUMETHEM Our staff and management were all very happy to see your review!! Thank you so much for your kindness in taking the time to share your positive experience. Our mission is to Impress Guest and is always great to hear when our team had accomplished our mission. We have addressed the all inclusive bracelet difficulties you had so...

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1 of 5 stars
gerardocanada   1 contribution
canada
6 Jan 2010 | Trip type: Family
1
person found this review helpful

Check in Dec 28, 2009 - Check out 2010 What is supposed to be a fine five stars hotel became a nightmare for a week and nobody cared including the general manager Señor Mark Covarrubio. I approached him during the New Year Party I explained very quickly to him the situation he kindly mentioned that he will get in touch... more

Management response from
CSElCid, General Manager

Dear gerardocanada Thank you for taking the time to share your feelings about your stay at El Cid El Moro Beach Hotel. We are always interested in hearing from our guests. Through each comment we receive both positive and negative, we are able to seek knowledge and growth to better serve our business and leisure travellers. Further to your review,...

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5 of 5 stars
MateCruzfamily   1 contribution
Canada
5 Jan 2010 | Trip type: Family

We stayed at El Moro-El Cid Resort for ten days in December and we were blown away. Travelling with young children and four adults is never easy but the rooms at El Moro made it a breeze. We stayed in room 1924 and 1925 and had an AMAZING ocean view. The rooms were huge-2 bathrooms-bigger than some apartments I've seen.... more

Management response from
CSElCid, General Manager

Dear MateCruzfamily Wow! You are too kind. Just the kind of experience we want our guests to have. We were glad that you were able to hit all areas of the hotel. I am also pleased we were a hit with the kids (no easy feat I am all too well aware). I will gladly put up your comment on...

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5 of 5 stars
DeweywhiteRock   1 contribution
Surrey, Canada
27 Dec 2009

After going there for 15 years, our daughter decided to have her wedding at the El Moro,,if you are thinking of a destination wedding...THIS IS THE PLACE.!!! ...It was a sunset wedding and it was Beautiful...it started with the Wedding Planner...Mary, who ...is Excellent...Jose Velasco...Room Divison Mgr..made them feel like Royalty with his chose of rooms...180 deg. of the Beach.... more

Management response from
CSElCid, General Manager

Dear DeweywhiteRock Firstly, thank you for choosing to stay with us, and secondly, i am glad your daughter had a great wedding experience and enjoyed the hotel and staff. I am very happy to read that our staff could make a positive impact on your experience. You are correct, we are proud of our hotel but we are very aware...

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5 of 5 stars
friskat   1 contribution
Winnipeg, Manitoba
24 Dec 2009 | Trip type: Friends getaway
2
people found this review helpful

We stayed at the El Cid Moro as we had been upgraded from the El Cid Castilla to a suite at the Moro. It was absolutely amazing as we were on the 25th floor and had the most amazing view of the ocean to wake up to and go to sleep to every day. The main thing that I have... more

Management response from
CSElCid, General Manager

Dear friskat Thank you very much for such an exhaustive comment on your stay with us It gives me great pleasure and contentment to know that you were satisfied with the service given during stay. I have conveyed your comments to my coworkers and thanked them for once again bringing satisfaction to our guests. At El Cid Resorts, our goal...

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4 of 5 stars
Imcourtsmom   1 contribution
Texas
2 Dec 2009 | Trip type: Solo travel
1
person found this review helpful

CHRISTIAN at the front desk was a tremendous help no matter what the question or problem was. He seemed to be there any time I visited the front desk and was always willing to assist. No one at the front desk was negative or not helpful but Christian was above and beyond. Pool servers-some took really good care of your... more

Management response from
CSElCid, General Manager

Dear Imcourtsmom Thanks so much for your wonderful feedback about our beloved hotel. We are so proud to know that an extensive and exposed traveler like you found our products and services up to the mark. One of the things we are constantly trained on is anticipating our guest's needs and fulfilling them, your comment about how the service staff...

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El Cid El Moro Beach Hotel Also Known As

  • El Cid Moro Beach Hotel
  • El Moro Tower El Cid Mazatlan
Address: Av. Camaron Sabalo S/N B, Mazatlan 82110, Mexico
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