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El Cid El Moro Beach Hotel


Hotel class 3.5 of 5
Av. Camaron Sabalo S/N B, Mazatlan 82110, Mexico
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Reviews you can trust

70% Recommend
4.0 of 5 stars 112 reviews
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By trip type
All (112)
[ Date ] [ Rating ]
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5 of 5 stars
SF, NJ, Devon England
16 Nov 2009 | Trip type: Family New

Our party consisted of my wife and I, my daughter and her husband with my 13 month old granddaughter and my son in-laws parents from Devon England. We could not have had better accommodations than here. Our rooms were on the quiet side of the hotel proper looking out over a separate pool and then out over the ocean. A... more

Management response from
CSElCid, General Manager

Dear Percies_Smile How wonderful to receive such a kind review and it is with great pride that we have read your wonderful comments and feedback. I am truly inspired to hear that you had such a fantastic time here at El Cid El Moro Beach Hotel. On behalf of our staff we thank you for your appreciation and gesture of...

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5 of 5 stars
Kansas City, MO
10 Nov 2009 | Trip type: Friends getaway

I recently stayed at El Cid El Moro with my husband and our two friends for a week last month. We had such an AMAZING time that we have already booked another week in June! We were pleased with pretty much every aspect of the resort, but most notably the staff. Everyone was so kind and welcoming and made us... more

Management response from
CSElCid, General Manager

Dear ACR227 Greetings!!! First and foremost we extensively thank you for your preference and it takes great pleasure to have read your comments about your remarkable stay at El Cid El Moro Beach Hotel. El Cid Resorts as always takes pride in delivering the highly recognized hospitality standards, which leads to exceeding guest expectations and rewarding employees for their job...

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1 of 5 stars
los angeles
2 Nov 2009 | Trip type: Family
1/4 found this review helpful

So I was on a trip to Mazatlan and decided to purchase a "day pass" at the El Cid Moro Beach Hotel. There were 6 adults, two "tweens" and two babies. After making a $5 deposit for all of the adults and THEN taking a taxi to the hotel, we were informed that the kids were NOT free. I asked... more

Management response from
CSElCid, General Manager

Dear iagainsti Thank you very much for taking the time to share your recent experience with us at the El Cid El Moro. I am sorry to hear your experience with us was less than stellar. The issues you mention are certainly of concern to us and we appreciate you bringing them to our attention. Your input has already proven...

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5 of 5 stars
Shawnee, KS
25 Oct 2009 | Trip type: Friends getaway
0/1 found this review helpful

I HIGHLY recommend El Cid El Moro. We had such an amazing experience there! The customer service there is amazing. We felt welcome from the moment we were greeted at the airport! We will definitely travel there again. The hotel is right on the beach. It has a beautiful view of the sunset. The food in La Concha restaurant is... more

Management response from
CSElCid, General Manager

Dear Charren What a wonderful review! I'm glad you enjoyed your experience at the hotel and found the staff helpful. Customer service, room cleanliness, and guest comfort are some of the aspects of the hotel in which we strive to excel, and it makes us happy to exceed guests' expectations during their time in residence whatever way possible. Our staff...

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5 of 5 stars
Los Angeles
27 Sep 2009 | Trip type: Couples
2/3 found this review helpful

We went to Mazatlan at the worst possible time ( September ) very humid >>> We read all the reviews regarding pushy timeshare vultures but decided to go anyway (since we already own in Southern California) but to our surprise , we were treated with the utmost courtesy and respect... Susana , Norbert and Chuy were friendly , cordial and... more

Management response from
CSElCid, General Manager

Dear DMGLosAngeles Thank you so much for your positive comments regarding your stay at El Cid el Moro. We are so glad that you were comfortable, and that our service and staff met your expectations. I will be sure to pass on your compliments to our staff, they always enjoy hearing them! We are extremely proud of our efforts in...

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5 of 5 stars
Long Island
8 Jul 2009 | Trip type: Couples
1/2 found this review helpful

My husband and I have been guests at the El Cid, El Morro for over 19 years. We try to go every 2 years. We started with a time share at the Granada before the El Morro was built. After it was built, we bought a time share at the El Morro. We have seen many changes since we purchased... more

Management response from
CSElCid, General Manager

Dear millstone We would like to thank you very much for your so kind words and compliments. We are very happy that you have enjoyed your stay with us and were satisfied with our services. I echo your sentiments with regard to our exceptional service team. I have just had the pleasure of personally sharing your comments with Mr. Velasco....

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5 of 5 stars
Alabama
9 Jun 2009 | Trip type: Couples
1/2 found this review helpful

My husband and I went for our first time to Mazatlan, and we met the most wonderful people there! We loved it so much we decided to purchase a time share with El Cid El Moro. We will bring our children ages 7 & 11 this comming November, and they are very excited! It is the most beautiful place, with... more

Management response from
CSElCid, General Manager

Dear ammy_jean Thank you for taking the time to share your comments about your recent stay. Your comments help us to measure our levels of success. It was a pleasure to read that you enjoyed your stay and that the service was excellent. We strive to have our entire guests feel this way. We look forward to having you back...

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5 of 5 stars
Phoenix
12 May 2009
1/2 found this review helpful

Spent a week at the El Cid El Moro Resort in Mazatlan, Mexico during the worst week of the swine flu hysteria...and that's all it was...25-April to 2-May, and had a FANTASTIC time (my fourth visit to this beautiful city and plans for more in future years). The city (and state of Sinaloa) had no reported cases of the flu... more

Management response from
CSElCid, General Manager

Dear PhoenixDesertRat We were delighted to hear that you enjoyed your return stay at the hotel and we were really pleased to hear that you had an exceptional one and will stand out in your memory. Fortunately, as you already said, Mazatlan and all beach destinations in Mexico have not presented any cases of infection. However, the government has taken...

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5 of 5 stars
Portland, Oregon
9 May 2009 | Trip type: Couples
2/2 found this review helpful

My wife and I again had another perfect vacation at El Moro El Cid in Mazatlan. This makes 14 years that we have enjoyed the best location in Mexico for a vacation. We spent 14 perfect days under the care of Jose Velasco, Manager. The entire staff provided everything we needed. Mazatlan is on the Mexican coast and most of... more

Management response from
CSElCid, General Manager

Dear Mike_and_Laurie On behalf of the staff at El Cid El Moro Beach Hotel, we would like to thank you for taking the time out of your schedule to provide feedback regarding your stay. It is really enjoyable to hear, that our hotel was suitable for you. Thank you also for informing Tripadvisor users with some details about your experiences...

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5 of 5 stars
Canada
14 Apr 2009 | Trip type: Family
2/2 found this review helpful

My son(14) and I just returned from a week at the El Cid El Moro.....I must say I was a bit nervous after reading the reviews, however I am glad it did not make me change my mind! We loved the El Moro, we had a one bedroom, which was huge. We stayed at the Pueblo Bonito Mazatlan at Christmas... more

Management response from
CSElCid, General Manager

Dear frankie1 Thank you for your glowing report and for taking the time to post your review. We are extremely grateful to have received your comments and recommendations. It was fantastic to hear you and your son enjoyed your trip to Mazatlan and the food and services at the hotel were to your liking. I will be sure to let...

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El Cid El Moro Beach Hotel Also Known As

  • El Cid Moro Beach Hotel
  • El Moro Tower El Cid Mazatlan
Address: Av. Camaron Sabalo S/N B, Mazatlan 82110, Mexico