I am shocked by the positive reviews of this place. I can only assume they must be paid. My experience was SO different than any represented here.
First, the check in and the check out are time-consuming experiences. The line lasts forever, and they feel no need to add extra staff to help out the situation. Finally, after a half...
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Dear Lee626
Many thanks for selecting our hotel to stay and for your detailed comments. Our objective is to provide our guests a memorable vacation. We have been fortunate to satisfy our guests in most cases, however it is most unfortunate to hear that your expectations were not met in a number of areas which is not what we are...
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My husband and I are 28 year old parents of toddlers. We spent a week without the kids at El Cid and had an incredible time! El Cid provided so much variety!
I feel El Cid is deserving of thorough, thoughtful, feedback! So I'm starting at the beginning. :)
Our check-in was a tad confusing. It was our first encounter...
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Dear 2525kim2525
Thank you for taking minutes of your valuable time to write this amazing review, also for choosing us to spend your vacation at El Cid Resort.
It is wonderful to know that you had such a lovely time during your stay with us, that make us to work harder and better every day to keep happy guests like...
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My grandfather and I just came back from our 2 week trip to Mazatlan. We stayed at the El Cid Granada. Last year we stayed at the Castilla. No matter what resort we stayed at, The El Cid resorts are the best!!! Tons of security everywhere.. The girls in the customer service office were always so helpful and freindly :)...
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Dear codicarlson
I am thrilled to read that you and your grandfather again had an amazing vacation at El Cid. I am grateful ith you for so many compliments in regards to our staff, food and accommodations. For our company, your security is one of our top priorities and our guests can see that strict controls of security we have...
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Hotel was very clean and staff very accommodating. Not a brand new resort, but they do ensure that the rooms and public areas are very clean. Staff is very friendly and are eager to make your vacation a pleasant one.
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Dear kellownarussells
Thank you for your review. I am very happy to read that you enjoyed your stay at El Cid Castilla. I am glad to read that you found our staff to be very helpful and friendly and our facilities very well kept and clean. As you say, we ensure that our guests are having a great time.
We...
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We went to this hotel Jan/9/12 for 2 weeks Who ever say's it's bad is wrong The food was good the service excellent the bed and pillows where perfect Stayed in oceanview awsome The pool was heated and the beach is nice The sale people on the beach are the same as anywhere else they will ask you at the...
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Dear LOUS C
Thank you so much for your encouraging words and for taking the time to write these positive comments, we are delighted to see that the room, food service, pool and service exceeded expectations. We take pride in offering a high quality standard of service to you, our guests.
Be assured that we will be waiting for your...
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We stayed at the El Cid the week of January 19, 2012. This was our fifth stay at the El Cid. As always the service was excellent and the staff went out of their way to make this another fanatastic vacation at the El Cid. I would like to make specail mention of Angelita who works at the La Pergola...
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Reviewed 7 February 2011
Reviewed 5 April 2010
Dear tiggerbbots
Thank you so much for taking the time to write this lovely review we are delighted that you all had such an excellent stay and to know that you had given us again your preference to stay, it is much appreciated.
Your compliments in regards to our staff gives us a great satisfaction; the continuos training to provide...
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thanks to Roberto and for the activity staff singing in spanish..on my birthday......great waiters that went out of there way to make a great time..Roberto...Enrigue...Mari..Adrian...Fransico..Ramone....from the worker on the beach to all staff and managers made a great time....food was great...activtives and shows were excellent.......thank you...god bless...see you next year...........hugsssss Linda and Ed.
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Dear linda h
Thank you for choosing to stay with us at El Cid Castilla and for taking the time to comment on your experience.
As General Manager you can not imagine how happy it makes me feel that our staff pampered you on your birthday that is the kind of service that characterizes us; we love when our guests...
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we apprecated having a great the attention your staff showed to make this a memorable visit whether around the pools in the restrants or cleaning the rooms they all seem to have a smile and a ola greeting all the meals were great lots of selection this was our first time at el cid our fifth\ to mazatland of all...
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DeaR 141hyannis
First at all thank you for choosing us to spend such an importante event in your lifes, your wedding anniversary and also for taking the time to write this comment that for sure is going to help other travelers. ! It is wonderful to know that you enjoyed a lot every aspect of our hotel that is why...
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All the beach action seemed to be in front of this hotel. Pools were great and refreshing, always clean and lots of loungers available. Rooms are good and clean and housekeeping did a great job. Taxi to historic Mexico is cheap and a great drive. Market is well - interesting. Would recommend this place for your vacation. Food was average...
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Dear keya41
Thank you very much for taking the time to give some impressions of your visit to El Cid Castilla. I am very happy that you enjoyed our accommodations and service; we strive for excellence in both so it is very satisfactory to know that we are doing well.
We appreciate you a lot your recommendations to others and...
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We picked a trip to Mazatlan for one reason - our parents had stayed in the city before, enjoyed the experience and wanted to go back. We picked the hotel based upon price. A week at El Cid was the best deal for a three-four star hotel we could find and the reviews suggested that it was okay. First of...
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Dear terryK1962
Further to your recent stay, I am writing to thank you for taking the time to complete the above review.
We were disappointed that we were not able to provide a perfect stay, yet we are thankful that the excellent service given by our staff was to your satisfaction, our restaurants a la carte and that enjoyed of...
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