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Get your quick guide to the top hotels, restaurants and things to do.
| Hotel | INR* | Distance | Rating |
|---|---|---|---|
| Holiday Inn Sunspree Mazatlan | ₨5586 | 0.1 mi 0.1 km |
|
| El Cid Granada Country Club | ₨5958 | 0.6 mi 0.9 km |
|
| Fiesta Inn Mazatlan | ₨5074 | 0.6 mi 1.0 km |
|
| D'Gala Mazatlan | ₨4422 | 0.9 mi 1.4 km |
|
| Los Sabalos Resort | ₨4981 | 1.0 mi 1.6 km |
|
| restaurant | Distance | Rating |
|---|---|---|
| Rico's Coffee Shop | 0.1 mi 0.1 km |
|
| Los Zarapes | 0.1 mi 0.1 km |
|
| Pancho's | 0.5 mi 0.8 km |
|
| Thing to Do | Distance | Rating |
|---|---|---|
| Salsa Mazatlan | 1.0 mi 1.6 km |
|
| Bula | 1.4 mi 2.2 km |
|
| Playa Olas Altas | 2.7 mi 4.4 km |
|
| Title | Source |
|---|---|
| “A golden past and future” | SignOnSanDiego.com/McClatchy News |
| Title | Source |
|---|---|
| “El Cid Castilla Beach Hotel” | Expedia.com |
Been to El Cid Castilla Beach Hotel? Share your experiences!
Check-in – After arriving and unpacking, we decided to go out for supper. Upon leaving, we found that we were unable to lock our window. As we were on the main floor, one could walk off the beach, hop over the balcony, and slide the window open to gain access to our room. We went to the front desk to... more
Dear user2400 Thank you for taking the time to share your feedback regarding your recent stay at El Cid Castilla. We appreciate all forms of guest feedback, and it is through constructive comments that we are able to continually improve our services and facilities for our guests. I am so very sorry to learn about the condition of your room!...
Our check in was a little rough, so not a great start. We were informed we did not have adjoining rooms as requested, but that we could switch the next day if something became available. Which we did end up doing as Anabel took the effort to call us in our room and flag us down in the lobby to... more
Dear KJGale Thank you for your thorough review of the hotel as the comments that you have made will help us improve our guest experience. Apologies for the delay you encountered at check-in, we are looking into why this occurred. Having read your review, we have found that you have a few issues regarding our pricing. We can assure you...
My husband and I stayed at the Castilla the week of June 28 to July 5. We were very happy with our selection in resorts. Check in was quick and easy (One note: we would have appreciated real All Inclusive information at check in instead of timeshare sales people disguised as information, but I guess everyone needs to earn a... more
Dear keylime14 We are extremely happy that you enjoyed your stay with us and that you were comfortable in our spacious and clean rooms. Our guest’s experience is paramount to us and we try to deliver a personal service. We do accommodate a large number of guests in our hotel all along the year and always make our best effort...
I am on my flight back from Mazatlan as I write this review. I really enjoyed my week stay at El Cid - Castilla. They upgraded my pool view room to an ocean view room for free. The room was large and very clean. The staff was wonderful. One of the advantages of going to Maz in July is that... more
Dear AmigoRedding_Ca We are delighted that you enjoyed your stay at El Cid Castilla and that the staff were “wonderful”.We work extremely hard on customer service to ensure that our guests have a memorable experience and it seems that this has paid off. Many of our associates have worked with us for 10, 20, 30 years and they truly are...
We were there with other couples and did not do the booking myself and without reading tripadvisor. Anyhow the hotel was well kept and thank god we were recommended by a powerful travel advisor here from Signature travel. Her emails made a huge difference. The food was ok, the hotel was in the middle of the town so it was... more
Dear tinjis I in reviewing your comments and I was disappointed to hear that the accommodation and the service you encountered was less than adequate. I can assure you this is not the norm and certainly not acceptable. As we pride ourselves in meeting and exceeding our guests’ expectations, we are surprised and disappointed to hear of your experience. I...
We debated on several destinations in Mexico and finally selected Mazatlan and the El Cid Castilla for a spring break vacation with our daughter and her family. Great choice! Check in was a breeze, until we didn't see our name on the guest list. No problems - the daughter had their poolview room, it was just our oceanview that was... more
Dear mbtraveller08 I'm really glad you found our location, spacious rooms and amenities to their liking however I was really pleased that you found our personal service to be something that made their vacation a memorable one. Our managers and staff really try hard to make each and every guest experience the best it can be and I'm really pleased...
I just happen to be looking for the El Cid website to give to a friend and I came across these reviews.....I feel very badly for the people who have had bad experiences at the El Cid Castilla and I do think that happens but for the most part I just think you can't please some people.......so many people are... more
Dear SamBC Thank you for taking the time to post a review of El Cid Castilla Beach Hotel. We enjoy reading comments about the hotel - especially feedback such as yours. We will certainly pass along your compliment to Norma. Guest Service is our number one goal, as we want to ensure our guests experiences are memorable. From the moment...
We just came back from the hotel and we have so much fun, specially our kids 3 and 7 years old, they have activities for everybody . All the staff is super friendly ,they are always making sure you enjoy every minute of your vacation. The rooms are very confortable and clean. We would like to thank everybody for making... more
Dear Mikiyupi Thank you for your review - really delighted that the team looked after you and that you enjoyed your visit to El Cid Castilla. Your kind comments are our best reward. Thank you especially for highlighting the friendly and efficient service. We truly believe that our staff is our most important asset and they play the main role...
We just returned from a weeks stay at El Cid Castilla. There was my husband and me and two sons, 10 &12. Our room was okay (we were upgraded to an ocean view), nothing special, but nice enough. Most of the week it was very quiet at the resort. Was kind of disappointed in restaurant choices. We had all inclusive,... more
Dreadful experience first morning with the El Cid travel club presentation. Trip to Stone Island should NEVER be offered - it is a most dreadful place, and not where one would ever choose to sit uncomfortably for an hour before being served a small lunch. Castilla has only two a la carte restaurants for dinner, one of which was closed... more
Dear lovestotravelgrammy Thank you for your comments and feedback. Please accept my sincere apology for any poor service you experienced at El Cid Castilla Beach Resort. There is never an excuse for poor service. Normally, my Staff receives the highest compliments. We were very disappointed that for the most part, we failed to meet your expectations and I would certainly...
Been to El Cid Castilla Beach Hotel? Share your experiences!
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