my family travelled to mazatlan to visit in- laws, so this hotel was booked by my sister-in-law without me knowing anything about it...but very impressed..BEAUTIFUL, very nice staff, and wonderful rooms. the only negative thing i have to say is the restuarant was no good, the staff was nice but the food was a poor attempt at american cuisine...i highly... More

I stayed here for work. I chose the hotel because of the Crowne Plaza Brand and thought it would be one of the best. Upon arrival, the staff was very attentive, welcomed me and acknowledged my Priority Club Gold Status (which was a nice gesture). By the time I walked into my suite I saw something was missing. I'm not... More

We stayed here in October of 2009. It was absolutely amazing. Hotel was beautiful, the pool was amazing, and the service was exceptional. More

My husband is from Mazatlan and still has family living in the area. When we travel to Mazatlan we try to split our time between staying with family and staying at hotel. This trip we chose a hotel stay for our entire visit, we chose the Crowne Plaza and we couldn't have been happier or more pleased. The condo deal... More

I stayed at this resort for one night during my trip through Mazatlan. The hotel is beautiful with a nice pool and beach view. That is the only good thing I have to say about it. During the night, the room next door turned into a break room for the employees and was very loud until well after midnight. The... More

Do not stay here. Do not have a wedding here. Do not have your family stay here. The staff stole all wedding money, gifts and cards from the bride and groom. They refused to do an invstigation and told the couple their guests probably stole the money....No security cameras of course. Very sad honeymoon and very tough start after saving... More

This place had the worst service of any hotel or motel I've ever been to. Management does not exist in this Crowne Plaza. We tried eating at the restaurant (5 people) and in the first hour of being there, all we had been served were 3 cokes (one at a time and they were hot to the touch). Finally we... More

We were invited to a friends wedding in this hotel so all the invites stayed there for 4 days. First, the hotel is far away from everything, everytime you want to leave the hotel for breakfast, lunch or just to walk around in the city, you need to ask for a cab and they are expensive! Then the guy at... More

My husband and I just got back from the Crowne Plaza. Overall the hotel was good. It has a beautiful reception area overlooking the imfinity pool and the ocean. The rooms are stylishly chic with modern fixtures and furniture. There is even a mini refrigerator in the room whereas in other hotels you have to request one. There was no... More