I have to start by saying that after reading many other reviews I have to question if these people were in the same resort? We had a great experience all around. This was our second time to the Riu Emerald Bay and I think it has improved from 2 years ago! Check in: very quick and accommodating: we were travelling... More

We stayed at the Riu Emerald Bay for a week at the end of January 2012 and without a question we would go back! To start off we were welcomed with drinks and the quickest check in. The staff was super friendly always smiling and willing to help. The hotel was spotless, they were always washing something and sweeping. The... More

We just got back from the Riu at Emerald bay Had a GREAT Time. The Beach was wonderful the rooms excellent. Service was fabulous and staff incredible. Food was average but enjoyed their special sea food lunches and barbecue on the beach. Where they lacked was the red meat and red wine but while in Mexico seafood is what I... More

after 2 great weeks-a few important items. The atm machine is "temporarily off line" around 80 percent of the time so when it is working get enough pesos to last a while. American money cannot be exchanged at the hotel. They will change canadian to pesos but you can get a better rate at any downtown exchage (cambio). Do not... More

My husband and I were there Jan 26 - Feb 2nd. Everything was fantastic...the beach, the pools, meals, staff, our room.... They had an incredible beach party for the guests and they put on an amazing spread and great entertainment. If you're looking to go deep sea fishing, look for Emilio who is around the vendors (behind the ropes) 5... More

I stayed at the Riu Emerald Bay from Nov 1 - Nov 8, 2011. I travelled with my Mother, and friend. I must acknowledge the recent incident which unfolded at the Riu. Despite have travelled prior to this situation, I felt I needed to comment on the security at the hotel. Not once during my 7 day stay did I... More

In spite of the recent bad publicity regarding Mexico in general, we loved our vacation. My family of 5 (ages 13 - 51) had a great time, and felt safe all of the time. The resort was excellent - the staff were friendly and helpful and fun, the entertainment was the best I've ever seen in a resort, the food... More

My husband and I excel when it comes to picking the perfect vacations. ``I tried to drink 3 cups of coffee`` after i had one in the Sports bar! the best ever. The bible in our room had over $1400 USD stuffed into it - always a nice way to start a trip. The location is a bit boring with... More

My stay at the Riu Emerald Bay was from January 19-26 with my wife, daughter and mother-in-law and the only sombre moments were after hearing of the horrible attack on the woman from Calgary. Even though it happened a few hours after we arrived, we did not even know about it until four days later and even though some might... More