The hotel location is very good; you have many restaurants at a walking distance. The food in the hotel is just OK, nothing special, I wouldn’t recommend the all-inclusive, we had breakfast everyday and got tired after 3 days. Even though in other reviews people complained about the elevators, they still do not work properly, there are 3 elevators from... More

Well, I just thought I would tell everyone about our trip to Ixtapa on the 5th of April this year. We arrived in Zihuantenajo on time, and so we arrived at the Krystal on time also. Checked into our room ,the Krystal staff were not so nice unfortunately, they made us feel like we interrupted their day by checking in,... More

I spent 4nights/5days at the Krystal Ixtapa as a single adult in November, 2009. It was a much need vacation and what a pleasant surprise the service was! My room had a breathtaking view of the Pacific Ocean and the balcony was panoramic. The guys that work the pool and beach areas as well as the outdoor dining venues were... More

I went to Ixtapa in March 2011, it was my first ever trip to Mexico. Needless to say I was slightly worried about a lot of things, the hotel included. I read a lot of mixed reviews about the Krystal but the trip was booked and it was now or never. Truthfully? I was pleasantly suprised. Krystal was listed as... More

First of all don't believe everything you read whether it be a good or bad review. My wife and I have stayed at the Krystal for 8 years straight. We keep coming back. Why you ask? Because we are satisfied. One, we love Ixtapa/Zio. Two, we stay at the Krystal for multiple reasons. location, friends (both locals and people we... More

My husband and I usually travel to Mexico over New Years. We have been to Ixtapa many times and just loved it. The Krystal used to have a really good reputation, granted this was a few years back. In spite of that we and another couple that we were traveling with decided to stay at the Krystal. My husband and... More

I have been in the travel industry for well over 20 years. We frequently travel and visit many destinations and properties, along with site inspections of certain hotels. We stayed at the Krystal Ixtapa this Spring and I could not believe this hotel was rated a 4 star. The staff were very very unfriendly at check in and during our... More

Me and my wife's family have been going to this hotel for a couple of years now during our once a year family reunion, and I can certainly say that this is the last time that we will go to that hotel. When we got there me and my wife got a room that was flooded and we had to... More

I stayed here with about 10 family members in July 2011. I read all the reviews and most were not positive so I was skeptical. The hotel lobby is nice enough and the staff were friendly and helpful and even gave me a room upgrade to a corner room, which had 2 balconies and amazing views. The cost per night... More