This was a great place to stay. The staff was very accomidating and friendly. Every room had a beautiful view of the ocean and a walk out patio. The rooms were very spacious and clean. The rooms were in slight need of repairs, but nothing major. I was really surprised after reading all of the bad reviews about this hotel... more

A friend and I stayed at the hotel for 8 days. We got a package at the Bus Station(Estrella Oro) which included the morning buffet. The buffet was good. No problems at all except the little admirals running around checking constantly to see if you have your wrist band on. Maybe it is a bleed over from our Home Land... more

Ruddest staff I have ever encounter in my travels. The staff of the hotel in general, but specially "security" (guys dressed in white with billy clubs) treat rude behaviour as if it was a virtue. My buddies and I have spent the last 15 years working non stop. This was supposed to be a special time and vacation. This guys... more

This was a vacation for myself, my 2 small kids aged 10 and 7and for my mom and dad. To start off, Be very cautious at the airport, for there are numerous stalkers for this new time share at the mayan palace. Seriously, it got so bad for us that they were calling our hotel room. But enuff about that,... more

Before staying at the Playa Suites, I had some concerns based on the bad reviews. I went with a group of people for spring break and we all stayed at the hotel. I thought the hotel was excellent for spring break students. First, it was the hottest spring break hotel on the beach. Every room has a view of the... more

I just came back from Acapulco and a week at Playa Suites (2/10-2/17/07). The pictures are somewhat deceiving since the Towers are old and the renovations (if any) were terrible. We were there on time share and had a "suite", consisting of a bedroom with 2 full beds and a "sitting area". The only TV was in the bedroom and... more

I stayed at the Playa Suites in Febraury 2007 and it was an absolute disgrace. STAY AWAY FROM THIS HOTEL AND ALL OF MEXICO IN GENERAL. The good weather is not worth the risk of getting KILLED! The hotel staff was rude and unhospitable. The accomodations were old, wrecked, torn, broken or missing. The pool is small and not clean.... more

Just returned from a one week stay. Hotel is in dire need of upgrading and repair. Mold and mildew common. Suites have small fridge, a sink but no microwave. There is a shortage of wash cloths. Cable TV "under repair" for last three years? Only three local spanish stations viewable. Electricity totally shuts off when you leave your room thus... more

My family and I stayed at this hotel the second week of August 2006. We arrived at 10pm and the receptionist refused to send up someone to install a crib for my 8 month old nephew. He was forced to sleep in an adult bed on our first night there. Secondly, the AC in my room had a leak. They... more