Living close by in Mexico City, this was our 3rd time in Acapulco over the past year or so. Our family - 2 kids in primary, one in high school - and another family stayed here for a few days over New Year's, probably the busiest time of the year. Due to friends visiting for only a short time, we... more

There are two fatal flaws for this hotel: 1. The music in the lobby (stops at midnight) was so loud that I could understand the lyrics in my room with a pillow over my ear. The hotel moved us to the 26th floor on the beach side and I could still hear the music, but the pillow did the trick.... more

Sayed at Crowne Plaza for a week and its very good. From the moment we got there the valet was very polite and helpful, had no problems there at all. Front desk was very good too,friendly people and always willing to help at any time. The room was excelent, super clean, nice bed and sheets,flat screen tv and the view... more

Been to Acapulco in 2008 and stayed at the Mayan. Liked it so much, we came back and plan to go again. This trip we stayed at the Crowne Plaza. Both trips we used Sebastian Hernandez as our driver. He is knowledgeable, courteous, on time and reasonable. And he speaks English. I wanted to charter a boat for fishing and... more

A group of family and friends stayed at Crowne Plaza Acapulco for an entire week, we had a very pleasant stay at the hotel. Staff is very friendly, the service is outstanding and the facilities are wonderfull. Rooms are modern, clean, the view is fantastic and amenities are good. It is the perfect hotel for a family vacation, I noticed... more

First of all when we arrived the people at the front desk were totally disorganized so we stood in line for over an hour, then the reservation we had booked through Orbitz ( also the worst site to buy anything) was communicated wrong to the hotel so they wanted us to pay more. Then the rooms were old, smelly, the... more

Unfortunately, we arrived to 100+ degree weather in Acapulco which limited our activities. Although it was heavily guarded like the Green Zone in Baghdad, the location was near perfect! The hotel is located on the beach. It is surrounded by restaurants, banks, shops, travel agencies, and bars.The hotel was very well staffed for its size. Unfortunately, our first room smelled... more

The hotel was very nice, clean rooms, beautiful ocean view, nice clean pools ( but the adult only pools were low on water)? Nice beach, huge waves, two many vendors bothering you on the beach (just say no, gracious). Food and drinks a little pricey but lots of reasonable rests and a oxxo convenience stores close. Brought a small cooler... more

My wife, her sister and mother traved to the plaza in Febuary of this year. It was our seconed trip to this property and we were expecting the same level of service and quality that we had recived two years before when the hotel was still undergoing renovation. We arrived early afternoon which is a bonus since lunch was still... more