We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers: Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.
Free Newsletter

Interested in Emporio Acapulco Hotel and Acapulco?

We'll send you updates with the latest deals, reviews and articles for Emporio Acapulco Hotel and Acapulco each week.

  • Save Emporio Acapulco Hotel
  • E-mail this page
BOOK NOW! ABS:HotelCheckRates-d154353?ext=true&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_BOOKNOW

Emporio Acapulco Hotel


Hotel class 3.5 of 5
Av Costera Miguel Aleman 121 | Fracc Magallanes, Acapulco 39670, Mexico
Check Rates and Availability
dd/mm/yyyy dd/mm/yyyy
Check Rates
Opens one window for each offer. Please disable pop-up blockers.
Write Your Own Hotel Review

Been to Emporio Acapulco Hotel? Share your experiences!

Write a Review
Add Photos
Add Videos

Reviews you can trust

62% Recommend
3.0 of 5 stars 157 reviews
Excellent
Very good
Average
Poor
Terrible
By trip type
All (157)
[ Date ] [ Rating ]
Save Review
4 of 5 stars
New York
15 Oct 2009 | Trip type: Couples
1/2 found this review helpful

We actually had booked the Sands, across the highway, but it was a major disappointment. When we walked over and saw the Emporio we went online and found a $75 a night American Express promotion, so we booked the Emporio. We went over labor day weekend which is basically the start of the wet season, so there were not many... more

Save Review
1 of 5 stars
Houston
7 Oct 2009 | Trip type: Friends getaway
1/1 found this review helpful

Disappointed is to say the least. First of all, when we first arrived at the hotel, we were treated like criminals. We were followed around & questioned by staff like we were not "actual paying clients". Is this how this company represents itself to their paying clientle? We reserved 2 rooms for 2 nights bc there were 5 of us... more

Save Review
1 of 5 stars
Texas
7 Oct 2009 | Trip type: Friends getaway
2/2 found this review helpful

It was so terrible I don't even know where to begin!! The moment we got there, we were treated like criminals. Two out of five of our friends originally had a reservation here. Three of us had a reservation elsewhere and we were told our room wouldn't be ready for another few hours. We figured we would wait at this... more

Save Review
5 of 5 stars
Aberdeen, Scotland
24 Sep 2009 | Trip type: Couples
2/2 found this review helpful

My boyfriend and I were going away for the first time to Acapulco and we chose this hotel based on reviews of this and other hotels in the area. Due to mixed reviews we were a little nervous about the choice. What a surprise when we got there..........................the place is beautiful. And already we hope to go back next year... more

Save Review
2 of 5 stars
Mexico City, Mexico
23 Sep 2009 | Trip type: Couples
1/3 found this review helpful

I have never experiensed such a service or lag of service than what me and my girl friend was witness to on this epic morning of September the 19th - 2009. The experience goes as follows, we arrived late friday for a romantic weekend stay, which was actually arrange by my girl friend as a surprice. We checked in late... more

Save Review
4 of 5 stars
bahston
28 Aug 2009 | Trip type: Friends getaway
2/3 found this review helpful

I had read a lot of the negative reviews here before going so I was truly prepared for the worst. While there were some issues, we still managed to have a good time. It was a group of 12 people headed down for spring break. Check in was no problem...mainly because I pestered them for a week before about our... more

Save Review
3 of 5 stars
NY
27 Aug 2009 | Trip type: Family
1/2 found this review helpful

Stayed at the Emporio for a 7 nights in January. On the positive note the hotel grounds are very nice and very clean and the hotel sits right in the heart of the strip with lots of nightlife a short walk away. The waiters by the pool work hard to keep you happy and make sure you always have a... more

Save Review
1 of 5 stars
MX
27 Jul 2009 | Trip type: Family
3/6 found this review helpful

I am a mother of two, and decided that it would be nice to drive to Acapulco with the family for the weekend. My family consists of my fourteen year old daughter, my ten year old son, myself, and my husband. As we arrived to Acapulco, we already had booked reservations for the Emporio Hotel. We entered and saw the... more

Management response from
Emporio_Acapulco, Public relations manager

Thank you very much for your review. First let me apologyze for the inconvenience that you went through during your stay. We will check on the details that you are describing about service and let me informed you that we are focus in the standars of higiene. We really hope you give us an opportunity and try again the experience...

Save Review
5 of 5 stars
Detroit, Michigan USA
18 Jun 2009 | Trip type: Couples
1/2 found this review helpful

We have stayed at the Emporio Acapulco during February for the past 7 years. It is truly the highlight of our vacation. The rooms, pool area, restaurant and lobby area are well maintained and clean. In all of our travels we have never stayed at a hotel that is problem free. We have had air conditioner problems on occasion but... more

Management response from
Emporio_Acapulco, Public relations manager

Dear Charles, Thank you very much for your review, is a pleasure to know you enjoyed and had a fun during your stay at Emporio Acapulco, We work constanlty to be sure that all our guest enjoy a great service. Hope to have you here again ! Our best regards

Save Review
2 of 5 stars
united states
5 May 2009 | Trip type: Friends getaway
1/3 found this review helpful

I stayed at this hotel in March 2009 I was unimpressed with the staff they were rude, my friend had money stolen from her safe and the help was less than helpful in making it right, it took my firend about 12 attempts and wasting countless hours of our vacation standing at the front desk trying to get the situation... more

Management response from
Emporio_Acapulco, Public relations manager

Thak you for your review. First of all let me apologyze for the inconvenience that you went through during your stay. We will check on the details that you are describing. We really hope you can try again the experience of staying at our hotel. Best Regards

Check Rates and Availability
dd/mm/yyyy dd/mm/yyyy
Check Rates
Opens one window for each offer. Please disable pop-up blockers.
Write Your Own Hotel Review

Been to Emporio Acapulco Hotel? Share your experiences!

Write a Review
Add Photos
Add Videos
Find more hotels travellers trust
Travellers Who Viewed This Property Also Viewed
Location: Acapulco, Guerrero
INR5,129*
Check Rates ABS:HotelCheckRates-d263433?src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
Location: Acapulco, Guerrero
INR6,435*
Check Rates ABS:HotelCheckRates-d154350?src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
Location: Acapulco, Guerrero
INR8,439*
Check Rates ABS:HotelCheckRates-d154378?src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
*Average price

Do You Own Emporio Acapulco Hotel?

TripAdvisor has free and easy resources to help you enhance your listing and promote your property.

  • Start Here - Visit Your Owners' Centre
  • Add Photo
  • Add Video

Emporio Acapulco Hotel Also Known As

  • Emporio Hotel Acapulco
  • Acapulco Emporio Hotel
  • Emporio Acapulco
  • Hotel Emporio Acapulco
Address: Av Costera Miguel Aleman 121 | Fracc Magallanes, Acapulco 39670, Mexico
Hotels in Acapulco Emporio Acapulco Hotel
3.0/5.0
157