I have to start by saying that the hotel looks beautiful and is clean, however, i go to acapulco every year, and this was the first time i ever stayed at the Emporio Hotel. It was a horrible experience. We went with family, 11 of us, 3 were children. My brother in law got food poisoning the second day there,... more

I have stayed at this hotel for the last 28 years. on my last stay i was disappointed that my room wasn't ready upon arrival. Mr carlos Leon Paz saw me in the lobby upset and came to my assistance and in less than 30 minutes a room was ready. He made a point daily to assure that my stay... more

The management was wonderful and fulfilled our every need to ensure we have a great vacation. The hotel has a beautiful view with a balcony facing the beach where you can enjoy your morning coffee. The hotel restaurant was very good, and the service was also great. Emporio is in the center of Acapulco where everything you need is within... more

Stayed here a couple nights and must say that it made my Acapulco segment of a four week trip in Mexico! Very good beds in this hotel which are rare in Mexico since most hotels have rock hard beds. Even the Grand Mayan had hard beds. So I was pleased with this. Met the gm at the hotel and voiced... more

For business and pleasure we have traveled the world but always are thrilled to return to the 5 star Acapulco Emporio Hotel. The accommodations are wonderful and each room has a spectacular ocean view that is breathtakingly beautiful! The lovely gardens and walks all around the 3 pools are beautifully maintained and are immaculate. The Emporio staff always friendly, attentive... more

We have vacationed in Acapulco over thirty two times and the Majority of stays have been at the Empires III. We have tried a lot of Hotels here, and keep returning to the Empires III. From the time of check-in to departure the staff are very curtious, and helpful to all your needs. They go above and beyond, and even... more

We stayed at Emporio for 3 nights in a Privilege Club Suite. We got everything we requested in the booking i.e high floor, non smoking etc. On a rrival the bell boy was quick to help us with lugguge from the cab and check in was easy. Our room was on the 11th floor (top floor) FANTASTIC ocean / pool... more

This was our 4th winter vacation, 3rd week of Feb 2009, to Acapulco and 3rd and last hotel we will ever stay at. Hotel Emporio Acapulco is quite simply Fantastic this being our 2nd stay it only got better and we have now just booked our 3rd, 2 week, stay at the Emporio. We have stayed at a few other... more

We have been going to Acapulco for 30 years now. We have always stayed at the same Hotel which was the Hyatt then the Continental Plaza, the Plaza Las Glorias and now the Emporio. It is the best Hotel on the Costera. Very friendly staff, they can't do enough for you and are always helpful. It is our home away... more