I was expecting a better experience in this pretigious brand, but I found a lot of bad things. A list of all my bad experiences: -15 minutes waiting at the check in. Only one employee working in front desk. -A nail and hairs in the bed. -TV and a walking machine weren´t working at the gym. 45 minutes waiting for... More

I recommend this hotel have stayed here several times for business, good sized rooms, confortable beds, spacious bathrooms, super clean, great room service, nice bar downstairs Maria Bonita as well as weekend brunch buffet excellent!!! Good service. Check in fast check out slow at times. Great location nicest part of the city near everything lots of restaurant options and nightlife... More

The rooms were a decent size and the staff was friendly and helpful. At the time of arrival, they were having difficulties with the system so we had to wait for a while. We arrived late at night with a toddler and an 8 year old. We were all tired and ready to go to the room but had to... More

I stayed one night on a weekend. The hotel was very quiet. The service was excellent. It's close to everything. There's a mall directly across the street with a Starbucks, food court, lots of great shopping. The mall is very upscale and clean. The hotel staff were extremely accommodating and constantly asked if I needed anything without being pesky or... More

I stayed at the Camino Real on business and was underwhelmed by the whole experience. First, I have to confess that I didn't think much of the city itself, which is crowded and totally devoid of character. The hotel is big and boxy with nothing to recommend it. The carpets are old and worn and really make the place feel... More

Excellent hotel and staff. Location is safe and walking distance to the nice mall. The food was excellent. Ate in both resturants and had room service. Only complaint is that the don't exchange currencies More

After reading the previous reviews I was concerned about my reservation not been respected I did it thru Expedia and I have to say checking in was fast and trouble free. The hotel itself its in fair condition but defenetly not to the standards of CAMINO REAL at least with Mexico city. Parking no problem $15pesos/day which its like $1.25us... More

We had problems since we arrived since they couldn't find our pre-paid reservation through hotels.com and wanted to charge me double the price. Thank God I had my Ipad with me so I was able to pull up the information. I have to say this is by far the worse hotel I have stayed in in the past 5 years.... More

I've been at this hotel a few times already. What I used to do is go to the technology room which is 4 crappy computers in the back and reserve on travelocity/expedia. When I went there THIS time they said I couldn't reserve a room because the rooms are all full. What bs. The hotel is dead and empty. They... More