All: My husband and I just returned from a 5 day visit (Feb 6 -13)... The hotel is in disrepair. We asked for a non-smoking room and they gave us a smoking room.. had to move. We lost power twice and the food is poor and service slow. Not much to do and NO activities to speak of unless you... More

There are better options in Nassau, including the Sheraton next door (the hotels share beach space). Hallways carpets are run down to floor in some spaces, the whole place is kind of dim and outdated in that Vegas '70s way. Cigarette smell wafts from the huge, noisy casino in the lobby (power went out in the rooms for over 2... More

I left a very expensive bottle of liquar unopened and my wedding ring on the counter while I grabbed a bite to eat come back to no liquar or ring.I ask the cleaning lady about it and she said yes she seen it and that the young man who takes the linens had to grab it.of course he denied and... More

We were at the Wyndham form Feb 4-11th , 2012. We were shocked to find that they charged us, besides the high country taxes , a resort fee. They told us it was for tips for maid , pool staff, and using the Sheraton pool which was heated...(.Never used the Sherton pool and would much rather tip the people whom... More

Now I am positive that I will NEVER return, or use another Wyndham hotel. The staff needs to be trained in Customer Service 101. I am not sure if it is an "Island Thing" or if it is because the gratuity is included in everything. Everything. Terrible service. Terrible. My time is valuable...I was paying to be there, they were... More

On a recent trip to Nassau (Through Bookit.com) we stayed five nights at the Wyndham Crystal Palace Resort & Casino. The room wasn't ready when we arrived, so we grabbed a snack (and rum drink) at the outdoor restaurant. When we returned to the desk, the clerk had upgraded our room to an ocean view with private balcony! We were... More

This is one of the worst properties in the Western world. The property just keeps getting worse and worse. They serve rotgut whiskey in the casino and charge an arm and leg for it. They advertise $ 5 blackjack which they offer for maybe 2 or 3 hours each week when no one is there. Cannot imagine how Wyndham lets... More

My sister and I arrived and got lost finding our room. Upon our arrival, we saw a man that had fallen from the 2nd floor escalator and was face down and bleeding. The paramedics were there, but it was an uncomfortable first impression. The hotel layout is large and outdated, I nicknamed this the Miami Vice hotel because of the... More

The hotel does need many renovations im not gonna lie.The room we where soposed to get was horriable.So we upgraded for 200$ extra to a ocean view suite.It was a nice room with a nice view of the ocean.The jacuzzi was broken in the room.So was the pullout couch.I almost forgot the hotel charged us a "resort fee" of 38$... More