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All 2 Cruz Bay hotels »

Westin St. John Resort & Villas

4.0 of 5
P.O. Box 8310, Cruz Bay 00831, St. John
Amenities
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Ranked #2 of 2 hotels in Cruz Bay
3.5 of 5 stars 1043 Reviews
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1,043 reviews from our community

What travellers say about this hotel
  • Very nice(30)
  • Golf cart(27)
  • Very good(21)
  • Mango Deli(16)
  • Bedroom villa(15)
  • Beach cafe(15)
  • ST THOMAS(15)
  • Breakfast buffet(13)
  • Hotel room(13)
  • Grounds were beautiful(12)
Traveller rating
    316
    356
    173
    117
    81
Only show reviews for Family (260) | Couples (342) | Business (35)
Date Rating
Debbie33423
Fort Collins, Colorado
Reviewer
4 reviews
1 helpful vote
5 of 5 stars Reviewed 1 February 2012

The staff at Westin was so helpful & so friendly. They were always smiling & saying good morning to you. If you needed anything done, they were right there to take care of it. The Villa we stayed at was 5 star. Our own pool & jaquzzi....Very Clean. Had everything we needed. Had a great time in St. John! More

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flexikins
Boston, MA
Contributor
12 reviews
3 helpful votes
5 of 5 stars Reviewed 1 February 2012

Just returned from a January trip to the Westin St. John. The grounds here are breathtaking and extremely well taken care of. The pool is beautiful and a good size. We never had a problem finding chairs there, although it is quite crowded during the day. We only went to the beach here once, as we had rented a car... More

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sophieb01
New Orleans, Louisiana
Reviewer
5 reviews
1 helpful vote
4 of 5 stars Reviewed 30 January 2012

We stayed 5 nights in January 2012 at the Westin. We were on the first floor of building 10 which is beachfront. The room is just a hotel room but the location is beautiful and easy access to the pool, dining, bar etc. The king bed and linens were new and the room was very clean. I would say that... More

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Bryan S
Florence, Kentucky
1 review
2 helpful votes
2 of 5 stars Reviewed 28 January 2012
3
people found this review helpful

I have to say that the resort is extremely nice. But the service is very average and the rooms except for the beachfront rooms are extremely outdated and old looking. And I am saying atleast 25 years old looking. We first checked in and were given a room that was not cleaned when they said our room was ready to... More

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Cyndal Russell, Administrative Assistant to the Director of Rooms at Westin St. John Resort & Villas, responded to this review
30 January 2012

Thank you for sharing your feedback with us, both the positive and the challenges. While I was delighted to read that there were many aspects of your stay that you enjoyed during your time with us, such as the beach, pool and food, I am truly sorry that the condition of your room distracted from your otherwise enjoyable stay. Your... More

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maria o
New York City, New York
1 review
1 helpful vote
3 of 5 stars Reviewed 27 January 2012
1
person found this review helpful

We are here on vacation and can tell you that resort itself is very pretty. The pool is big and there is a bar (not swim up) to get lunch and drinks. There is a volleyball net and there are activities planned though out the day for guests. The grounds are very pretty. The negatives are that many of the... More

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ilovemanhattanNyc
NYC
Contributor
19 reviews
18 helpful votes
2 of 5 stars Reviewed 26 January 2012
4
people found this review helpful

Let's start with what you need to know: This property doesn't give any perks for being a Starwood SPG gold or platinum member. You get zip. They don't upgrade. All you get are your points. The property is pretty. And big. At night it isn't well lit, so you risk falling off curbs or stairs -- this is especially bad... More

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Justin S
Houston, Texas
Contributor
13 reviews
7 helpful votes
2 of 5 stars Reviewed 26 January 2012
3
people found this review helpful

I would like to start by staying that as a SPG Platinum member for 3-4 years, this is my first bad experience. I am only giving a 2/5 because of the location or else it would be a one. I chose this destination for my honeymoon after endless reviews online and searching around for other options. I also liked that... More

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Cyndal Russell, Administrative Assistant to the Director of Rooms at Westin St. John Resort & Villas, responded to this review
2 February 2012

We were very disappointed to read that your recent honeymoon stay with us was anything less than exceptional. Please accept my sincere apologies for the lack of accurate information you received from the staff regarding your room accommodations and upgrade. Unfortunately, there are times when upgrades are not available due to the capacity of the resort, but I am sincerely... More

labella1569
Atlanta, Georgia
Reviewer
5 reviews
3 helpful votes
5 of 5 stars Reviewed 26 January 2012

I was very worried once I read all the reviews of this hotel, but those fears were totally unfounded. I slept like a baby every night, the entire resort was tranquil and peaceful. The staff and personnel were very friendly and we had the best tour of St.John from Mr.Penn (he owns many of the taxi's at the Westin)The island... More

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Jerseytrekker
New Jersey
Senior Reviewer
7 reviews
1 helpful vote
3 of 5 stars Reviewed 26 January 2012
1
person found this review helpful

Just returned from a week at this beautiful resort. Our garden view room was certainly adequate but we were disappointed in a few things. The drapes had some mildew and a tear or two and the carpet and furnishings seemed a little past their replacement date. Housekeeping was inconsistent. Sometimes the coffee service was replenished, sometimes not. The bath products... More

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mrschris
NY
Contributor
15 reviews
7 helpful votes
3 of 5 stars Reviewed 25 January 2012

We have stayed at other Starwood properties, and assumed the Westin St. John would warrant the outrageous price we paid for our room. There is no beach to speak of, just a small swimming area you share with boats and the ferry dock. The room was outdated and run down. In need of a major overhaul. The restaurants were humdrum... More

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Westin St. John Resort & Villas Also Known As

  • Westin St John Resort
  • Westin St John
  • Westin Cruz Bay
  • Cruz Bay Westin
  • St John Westin
Address: P.O. Box 8310, Cruz Bay 00831, St. John

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Westin St. John Resort & Villas
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