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Sugar Bay Resort & Spa All-inclusive Resort, St. Thomas, U.S. Virgin Islands

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Sugar Bay Resort & Spa

4.0 of 5
6500 Estate Smith Bay, 00802, St. Thomas
Hotel website
Hotel amenities
Sugar Bay Resort & Spa
1,331 traveller photos
Ranked #3 of 5 hotels in East End
3.5 of 5 stars 2010 Reviews
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2,010 reviews from our community

Traveller rating
    461
    648
    342
    298
    261
See reviews for
Families
369
 
Couples
774
 
Solo
32
 
Business
65
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
Brooklyn, New York, United States
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“Better than what I expected despite the bad reviews. PLEASE READ!”
4 of 5 stars Reviewed 23 May 2013 NEW

First off, I have read reviews from many resort on St Thomas. I decided to pick this resort because of the all-inclusive and every resort has positive and negative. I booked my trip through cheapcarribean and my total cost for 5 days 4 nights all-inclusive, air fair was about $2100 for two people and ocean view room. Overall, the resort... More

Was this review helpful? Yes 3
1 review
“Good hotel!”
3 of 5 stars Reviewed 23 May 2013 NEW via mobile

We spent 3 nights for our honeymoon at this resort ... We thought the amenities were really nice, nice pool area, nice beach (a little small and a bit rocky, yet really nice), great views from the hotel, a little far from downtown or the airport, close to the ferry docking area, not impressed at all with the food (not... More

Was this review helpful? Yes 1
Albany, New York
1 review
“Mangrove Restaurant”
5 of 5 stars Reviewed 22 May 2013 NEW

My husband and I went on a second honeymoon. Sugar Bay resort was very nice, but what made me rate this place as excellent was the Mangrove Restaurant. The Manager at that restaurant Cavelle Francis gave us the best customer service ever. Very pleasant and catered to our every need. She's the most warm and friendly person I ever met.... More

Was this review helpful? Yes 1
Albany, New York
1 review
2 helpful votes 2 helpful votes
“Terrible”
1 of 5 stars Reviewed 20 May 2013 NEW

Terrible experience! 17 of us went for my daughters wedding, the service was terrible and unaccomadating. One of the guest is disabled and I was told they would hold a wheelchair for her ( the resort is all hills and not disable friendly) for three days no wheelchair. Then they said one was freed up but would have to put... More

Was this review helpful? Yes 4

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1 of 5 stars Reviewed 20 May 2013 NEW

Abusive policies and practices to the guests. Book another resort if you value your money. The property is under new ownership and it shows; under Wyndam this was a very classy place. Upper managment also seems to be in outer space; the manager and general manager were no where to be found my entire trip (One week). The Bad- 1.... More

Was this review helpful? Yes 2
Richmond, Indiana, United States
1 review
1 helpful vote 1 helpful vote
“Not that Great for what you pay for... But VIEW and beach AWESOME”
3 of 5 stars Reviewed 20 May 2013 NEW

I am not that picky of a person. But the site plays the place up to be super luxurious and its really not all that much. Maybe im just spoiled but we dropped some money to get that. We also paid for the All Inclusive package Beach view King room. They put us in a room with 2 twin beds... More

Was this review helpful? Yes 2
Blue Earth, Minnesota
1 review
“Extremly pleased!!!”
5 of 5 stars Reviewed 19 May 2013 NEW

I was holding my breath after reading some of the poor reviews, but in the end was extremly pleased with Sugar Bay! I read many reviews stating that the staff was unfriendly, and that the service was poor. I consider the complete oposite to be true!!! Everyone was extremly kind, friendly, and professional. And the service was outstanding in my... More

Was this review helpful? Yes
Tucson
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Disappointing”
4 of 5 stars Reviewed 19 May 2013 NEW

Disappointing for the price. We did the all-inclusive. We paid for an ocean view room and got the tops of the other buildings with the ocean in the background. They did upgrade us the next day and that was great. The rooms were kind of run down, again for the price....The grounds were beautiful and the gym was nice. There... More

Was this review helpful? Yes 4
1 review
1 helpful vote 1 helpful vote
“Stay Away”
1 of 5 stars Reviewed 18 May 2013 NEW

DO NOT book a trip to this resort. After pre-paying for AIP I was charged $250 for a nights stay. Management promised to have this taken care of, told me to come back in morning to do so. Next day they were not available and another $100 charge they could not explain what was for. After being promised it was... More

Was this review helpful? Yes 2
1 review
2 helpful votes 2 helpful votes
“Pleasantly surprised despite negative reviews”
5 of 5 stars Reviewed 18 May 2013 NEW

I almost have to wonder if we stayed at the same hotel that has been reviewed so negatively on this site. My husband and I just returned from a 5 day getaway to sugar bay (may 13-17) and we were blown away by the stellar service, the extremely kind and accommodating staff, the impeccable views, the amazing grounds ( the... More

Was this review helpful? Yes 2
Sapphire Beach Resort
Great value on a similar hotel
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Hotel Summarization (Beta)

What travellers say

  • “Manor house” (75)
  • “Pool area” (66)
  • “Very nice” (64)
  • “ST THOMAS” (37)
  • “Breakfast buffet” (36)
  • “Great time” (34)
  • “Ocean views” (23)
  • “Italian restaurant” (18)
  • “Ocean view room” (16)
  • “Negative reviews” (13)

What travellers search

  • sugar bay resort and spa location

Additional Information about Sugar Bay Resort & Spa

Address: 6500 Estate Smith Bay, 00802, St. Thomas
Phone Number:
Region: Caribbean > U.S. Virgin Islands > St. Thomas > East End
Amenities:
Bar/Lounge Beach Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Children Activities Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotels in East End
#2 Romantic Hotels in East End
#3 On the Beach Hotels in East End
Price range (per night): INR9,497 - 24,826
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
At the Sugar Bay Resort & Spa, you can enjoy amenities including gorgeous inter-connecting pools, an award-winning spa, and private balconies! This St. Thomas resort is located just 15 minutes from the famous Mahogany Run Golf Course. Sugar Bay Resort & Spa is located on a secluded white beach with breathtaking, panoramic ocean, bay, and mountain views. The Sugar Bay Resort & Spa is the perfect destination for your next St. Thomas vacation! ... more   less 
Reservation Options:
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Also Known As:
Wyndham Sugar Bay Hotel
Wyndham Sugar Bay
Wyndham Sugar Bay Resort
Wyndham Sugar Bay Resort & Spa
Wyndham Sugar Bay Resort Spa
Wyndham Sugar Bay Resort St Thomas
Wyndham Hotel St Thomas
Wyndham St Thomas
Wyndham East End
East End Wyndham
Sugar Bay Resort & Spa St. Thomas, U.S. Virgin Islands

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Sugar Bay Resort & Spa
6500 Estate Smith Bay
00802
St. Thomas
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walking to our room in 3 story building which is closer to the water going down the stais (101 steps) to the pool and beach area view from our room #244 above will be the same view #344 Breakfast view
Sugar Bay Resort & Spa Photos (1,331 traveller photos)

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