Unfriendly
Unhelpful staff who
Could not be bothered to
Help however large or small the
Request
More
- Nanny Cay Marina Hotel

Unfriendly
Unhelpful staff who
Could not be bothered to
Help however large or small the
Request
More
We stayed here the night prior to our departure on a bare boat charter. We arrived late evening and the check-in process was delayed. The clerk was unfriendly and charged us the wrong rate. When we discovered this she fixed it but was clearly unhappy at having to cancel the previous charge and start again. We had not eaten and...
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We had three blissful nights at Nanny Cay recently and could not fault it. Our room was huge, clean, nicely decorated and the aircon was efficient (and most welcome!) We had been on the island staying with friends for a couple of weeks, so broke up our trip and gave our hosts some space by staying at this hotel. We...
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I would like to thank you for taking the time to leave a review . I am delighted that you enjoyed your stay with us and enjoyed both our restaurants and took time to be taken around our new villas. We look forward to welcoming you back in the near future Warm Regards Samantha Lewis – Hospitality Manager
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We have just returned to the UK from two wonderful weeks in the BVI. As we were sailing between some of the islands for four days we decided to spend the first four and last six days of the holiday at one of the townhouses at Nanny Cay. OMG AMAZING! is all I can say.
Having visited Tortola many times...
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I sincerely appreciate your taking the time to write such a positive review. It was a pleasure to welcome you to the Nanny Cay Hotel and I am delighted that you found our services and facilities to the highest standards . We look forward to welcoming you back in the near future Kind Regards Samantha Lewis – Hospitality Manager
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I have been staying on Tortola for a month now. I fancied a change of scenary at the weekend and to be close to a beach as I do not drive. A friend recommended Nanny Cay. All I can say is I wish I had stayed here from day 1. Sam the manager is great, Cynthia and Diane were extremely...
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I would like to thank you for taking the time to leave a review . I am delighted that you enjoyed your stay with us and experienced such great service both at Reception and in the Restaurant. We look forward to welcoming you back in the near future Kind Regards Samantha Lewis – Hospitality Manager
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First time staying at this place. Calling Nanny Cay a Hotel is a misnomer. It's more like a dump with a marina. The maid cleaned the room and left 1 bath towel for 2 people. Went to the front desk and asked for another towel and housekeeping was called. After 20 min no towel. Went back to the front desk...
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I sincerely appreciate you taking the time to leave us a review. We take our customer service very seriously at the Nanny Cay Hotel and the service you received is totally unacceptable. Sadly our commercial washing machine has been out of order and we have had to send our hotel laundry out which has caused us problems. I am sorry...
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We were on a bareboat charter and September is a very slow month with many places closed in the BVI. We decided to take a slip at Nanny Cay for an evening then a room at the hotel. The room was freshly painted and clean. We received a 20% discount because we had the boat on a slip. The air...
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I would like to thank you for taking the time to leave a review . I am delighted that you enjoyed your stay with us and experienced such great service both at Reception and in the hotel. We look forward to welcoming you back in the near future Kind Regards Samantha Lewis – Hospitality Manager
More
Always stay here when my sailboat is being hulled out for regular maintenance in the marina boat yard. Allways have had a clean room, friendly staff, and at a good price. That's why I've been coming back year after year.
Capt. Don
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I sincerely appreciate your taking the time to write such a positive review. It was a pleasure to welcome you back to the Nanny Cay Hotel. We look forward to welcoming you back in the near future Kind Regards Samantha Lewis – Hospitality Manager
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Our family stayed 2 nights during some training at Rob Swain sailing school. The hotel was included in the cost of the course so I can't comment on room price. The hotel is ok by Carribean standards but not plush by any measure. AC worked, hot water worked, beds were comfortable. Grounds were well kept. Restaurant food was good but...
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Clean, air conditioned rooms with kitchenette. Very conveniently located in Nanny Cay. Easy walking to Peg Legs Restaurant, boats, dive shop, Bobby's Market (grocery), and sailing school. Taxis readily available to go to Road Town, etc.
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