Great location. Hotel is close to restaurants, and downtown and a small casino. Since it is located on a golf course, afternoon and morning walks are great. The exercise room is also well equipped. The room was a little dated, but was well maintained. The view depends on the room location, the higher the better and beachside is best. The...
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Dear Great Location:
Thank you so much for posting your comments on tripadvisor's site regarding your most recent stay with us.
In general I am glad to have read that you enjoyed your stay with us as that makes us very happy.
We look forward to your quick return back to our Resort where I hope you will find the...
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The room smelled like pee and looked dirty, there was no drinks in fridge, no bags in the trash cans, and the most nasty thing ever hairs from other people in the shower....WTF?! Im not coming back to this hotel NEVER EVER AGAIN, for what I payed I expected some quality and at leats some cleanliness.
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Dear Guest:
Wow I am truly sorry to hear your experience with the restroom in your suite as I guarantee you this is a huge exception and not the rule at our Resort.
Our year end guest survey scores for Cleanliness of Bathroom in 2011 resulted in almost 6% points above the Company Average Benchmark. We value the importance of...
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We have made this hotel our Puerto Rican destination for the past 4 years! Yes, the beach, the ocean, the pool, the restaurants, the free daily breakfast, the lunches at the Blue Seahorse Restaurant (especially the hamburgers!), the free evening Happy Hour, the Paradise Cafe dinners, are all SPECTACULAR! The most important reason we return year after year is the...
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Reviewed 29 March 2010
Reviewed 5 February 2011
Dear #1 in Customer Service Guest:
As I sit at my computer to answer these very important surveys, I smile as I read yours and thank you so much for it. Offering #1 service to all guest is very important to us and knowing that you have been staying with us for four years demonstrates our efforts are paying off....
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we arrived by taxie from the airport.
Staff is lovely and the room although may need an update is very clean and the bed is very comfortable.
Hector the bell man is very helpful to get us a car and book excurisions.
The beach and water is very beautiful,but could use some raking.
the pools are lovely and a very...
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Dear So Far So Good Guest:
Thank you for your comments on tripadvisor.com regarding your stay at our Embassy Suites Dorado del Mar Resort.
It truly makes me so happy when I read comments on our Team so I thank you even more for that as we strive everyday to satisfy every guest every time.
I will personally thank Hector...
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The location of Embassy Suites in Dorado is beautiful. Sadly though the food and beverage directors need to reconsider juices from mixes and poor quality of breakfast food mostly but food service overall was below average
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This was one of the worst resort experiences I have ever had! If you are looking to go to a resort on the beach, don't come here. The beach is dirty and it is a small cove. You cannot walk on the beach at all. You are charged a "maid and bellman" tip on your bill whether you like it...
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We arrived home last night at midnight from our stay at this Embassy Suites and plan to write a review soon, but wanted to respond to this review. We were at the beach sitting at the other end of the hotel the day this theft occured and nowhere near the pool in the morning. We saw 3 young men arrive...
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Dear Guest:
We are so glad that you arrived safely back home and thank you so much for choosing our Resort to spend your vacation with Family.
We also appreciate your posting your comments on the Security at our Resort and look forward in welcoming you back to not only Dorado but our Embassy Suites.
Cordially,
Marisol Colon
General Manager...
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Played golf at 8-00am with friends before it gets too hot...a round takes upto 5 hours as you can also have breakfast between Greens whilst you play. Sand in the bunkers is so fine it makes getting out easier...but watch out for the Alligators when near Water hazards !
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The hotel itself was very nice. You have to go through a security gate to get in which didnt make me feel very "secure". You can just drive up and say you are a guest at the hotel and they dont even ask your name or room number. Makes me wonder if their are just random people coming in who...
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My wife and daughter enjoyed this very nice secluded hotel. The hotel was south of Old San Juan. As usual all Embassy Suites included a full breakfast. Service and the beach were great. Luckily we rented a car so we were able to visit Arecibo and downtown San Juan. We even visted the adjacent Hyatt hotel, which was larger and...
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