Beautiful property but awful service. We arrived and were told that the air conditioning was not working. We were showed a room which was nicely appointed but very hot. Impossible to imagine staying in such a situation. We were left to our own devices to find some place else to stay. I asked multiple times to speak with the manager... more

We arrived on the 28th of December for a two night stay and hit the exact same situation described below. We arrived late in the evening, were told that there was no air conditioning, told that we could have our regular room (which was stifling) at 30 percent off, and then told that the only help they could provide was... more

We arrived late on Christmas evening to the Cervantes Hotel after travelling for over 20 hours, and were looking forward to staying in the Cervantes Suite – as a Christmas treat, paying over $1000 for two nights, before catching a cruise ship. We were greeted by night security whose only English was; “No room, No AC – We no charge... more

My friend and I took a cruise leaving from San Juan. We flew in the day before and spent the night in Old San Juan. The Cervantes is probably the best kept secret in Old San Juan. It is a charming boutique hotel, recently renovated, only two blocks away from the cruise pier. The rooms are small but clean and... more

The Cervantes, a "Conde Nast" hotel, is located on one of the main arteries into Old San Juan, Puerto Rico. My fiance and I checked into the Cervantes after checking into a beach-area Conde Nast hotel in Isla Verde, Puerto Rico. Once we drove into Old San Juan, we were certain that the beach-and-casino scene of Isla Verde would not... more

After travelling around Puerto Rico for a week, we (my husband and I, our 5 month old baby, and her grandmothers) booked our last two nights in Puerto Rico at the Cervantes. We all slept horribly due to the noise from the street below. Dogs barking, car alarms, people shouting, garbage trucks beeping ALL NIGHT LONG. We explained the situation... more

We stayed for one night at the Cervantes before getting on a cruise with Royal Caribbean. We wanted to stay in old town so we could walk around the city before getting on board. The Cervantes seemed reasonably priced. We arrived late at night (after midnight). The staff was very friendly and helpful even at that late hour. The person... more

We had a great one stay at Cervantes. Old world charm. Free continental breakfast was delivered to our room very timely. The staff was friendly and attentive. Riding the elevator down in the morning, I asked the other couple (whom we did not know) "how was your room?" They had been there for 2-3 nights and gave us the thumbs... more

We were very excited to stay in this hotel given some of the reviews and awards they hotel has received. However, we were really disappointed with our stay. The room had a beautiful decore however, it was dark and damp. The only natural light was covered by fabric so you had to open the doors to get some light. The... more