Expedia told us that they could not find another hotel in SJ for the night after boxing day (27/12), for our scheduled stop off going to Tortola. We were charged $240 for a room for two. This is a room with a tired bed, thin sheets, little space and no way of relaxing apart from lying on the bed. The... more

Following some of the negative reviews of this hotel, I thought it important to put some people's minds at rest. I guess it depends on your expectations, but being from the UK I would compare this hotel to a Travelodge or a Holiday Inn Express. If, like us, you were forced to book an overnight in Puerto Rico due to... more

We have stayed here at least 4 times since flying from the West coast always seems to land us in SJ late. Therefore, it has been easier to just book the BW at the airport and leave out early the next morning for one of the islands. While I would agree that the hotel is overpriced by regular standards, an... more

American Airlines cancelled our flight to Punta Cana and put us up here for the night before our flight out the next day. We had two rooms next to each other. The hotel was relatively clean. However, there was a smell in the rooms. There is a very small flat-screen TV. The facilities include a fitness room, gameroom, and a... more

Due to mechanical issues with our plane we missed our connection home and American Airlines put us up here for the night. The hotel is conveniently located in the airport. Unfortunately it's not convenient if you have luggage since there are a few steps down into the lobby. We had a room with one bed on the 4th floor. The... more

I am so surprised to read these negative reviews! My husband is a Hyatt GM...we've stayed in lots of hotels, most of them pretty nice, and I think I'm fairly discerning-- I was favorably impressed with this hotel, in fact surprised at what we found, considering it's a Best Western! Like most here, we were put up by AA, after... more

We stayed overnight in the best western becuase AA missed our connecting flight. I would not recommend this hotel to anyone- I am just glad that AA paid for it. We will never stay there again- even if given another voucher from AA- but- hopefully will never have to miss a connecting flight again. Bad 1. Very hard bed- horrible... more

After traveling to PR out of an emergency, my wife and I tought that staying in this hotel the night prior to boarding our flight to NY would be a good idea. First the price is all a reflection of the location. That is what you are paying for. The rooms are small, the TV is a small flat screen... more

This is not where you want to spend your vacation, but for an overnight booked and paid for by the airline that didn't hold your connecting flight, it's just fine. It's a $20 cab ride to Old San Juan and the check-in for American Airllines is literally just outside the hotel doors. As noted, rooms are small and basic, but... more