Originally, we booked holiday inn (san juan plaza hotel), but once they dropped the holiday inn franchise, we noticed the reviews started going bad, so we changed to this hotel. Cwe arrived early. Checking in was quick & easy. Once we got a refrigerator moved in (we had notifed ahead of time we needed one for insulin, so they had... More

Stayed for 1 night pre cruise. Hotel is dated, bathroom is very dated, but it was clean and the bed was very comfortable. It was a $17 cab fare to the hotel plus $1 per bag from the airport. The fare to old San Juan was $16 and the fare to. The Pan American cruise terminal was $15 plus $1... More

This is a older hotel, not like the newer, updated, or US mainland Comfort Inn's. We had a nice two nights sleep prior to our cruise. Bed was comfortable, A/C worked great, Room clean, not spotless. Staff was pleasent, walking distance to everything and short walk to bus stops to Old San Juan. Rooms in San Juan are exspensive, this... More

I can say that the first two days stay here was just fine. There were some very nice gentleman and an older lady who greeted us every time we walked in. They were very accommodating to us. I wish we knew their names so we could give them some great credit. On the third day, after we ate breakfast, there... More

A nice hotel, close to the beach and the old city - we walked to Old San Juan and back a couple of times with 3 kids, and it's a nice scenic walk. Breakfast is very good, nice variety, always stocked up. Staff was very helpful, gave suggestions, arranged for taxi, provided extra towels, etc. The pool is pretty nice... More

I stayed her to look at a business prospect.The room was comfortable.Bed Excellent. Pooll the water was Frezzing! breakfast could have been better.Frozen omelets in a steam pan.The price was excellent.It was walking distance to almost everything. I will stay here again.Staff Very friendly.I travel.I don't spend much time in the room but to sleep.Clean up.Beach was a block away.I... More

To start made the reservation 3 months prior to cruise out of PR. I was suppose to be on the 1st floor no smoking and the website said pay now to lock in rate. Well when we arrive straight to the 3rd floor with you. For 139.00 it was a small room with 2 beds and the security latch had... More

Stayed in this hotel one night prior to cruise embarkation. Very close to the airport, Old San Juan and Cruise Terminals. We had a group of 10 and were able to get a taxi/shuttle for $5 per person to get to the Old San Juan area. There is also a public bus that you can take for $0.75 per person... More

Had problems with my booking but were able to accommodate, I missed a flight and got in one day later than expected, travel agent contacted them to advise and they cancelled the whole booking after my travel agent told me they were expecting me one day later. Room was clean but the beds were a little uncomfortable. It was a... More