In all my years of traveling have I not seen a "hotel" as bad and with terrible "service" to match it. Let me be clear when I say that I have been to Beautiful Puerto Rico many times and everyone has been absolutely Wonderful so this review is specifically directed to the dis service provided by Mr Ayala(General Manager) and... More

I can say this was the worse place ever. How it is still in buisness i dont know. Casino was not available but besides that we didnt even stay one night we left the 1st night and when we asked for a manager one was not available to us. We called for about 4 days straight and still no manage... More

This is the crappiest hotel ever. Thank good we only stayed for one night. It was filthy, dirty, the elevators didn´t work our friends got stuck i the basement in the heat. We couldn´t get a knife for the butter we were suggested a spoon. The casino was closed, the pool was dirty, and the staff was less then friendly.... More

I totally agreed to all the bad reviews on this hotel. A travel agent booked this hotel for us at the rate of $118.00 (Cdn dollars almost at par) per night prior to and after a cruise. What a let down! I didn't want to step on the carpet barefooted or to sit down on the chairs. The bathroom ceiling... More

i read all the review on here before we went--and all the things that were written we SAW TOO!!--the elevator almost took out my girl like three times--beware ladies..lol--very hard bed--closed down casino--closed down fancy restraunt(on top on tower)the last night the ceiling was leaking from a.c. we used trash can to catch it...sneaky....the maid service was excellent however--no theft---and... More

very dirty, no towels or washclothes, roaches, ceiling leaked, ham and cheese on toast for breakfast everyday, elevators scary More

Despite having orignally booked to stay at the Marriott in San Juan, our cruise coordinator recommended that our large group (over 50, varying ages, including small children), stay at the Diamond Palace (to get a better rate, which wasn't very good). While the lobby was clean, the rooms were another story. 1) The toilets have a strip of paper indicating... More

Staying in Diamond Palace Hotel & Casino was quite an experience as it was our welcoming to Puerto Rico: simple yet quite comfortable, colorful and entertaining. We found it for an excellent price in Last minute travel web site and we felt very lucky. More

I am a 24 year old male airline employee. I do lots of leisure travel, I have been out of town for 50 days this year, and about 25 of those were in hotel rooms. I stay in lots of types of places, from the 5* Mandarin Oriental on a US$70 airline employee rate to a $60 penthouse two bedroom... More