As you read this review take in account I previously wrote a glowing review of my feb 2013 Stay at the villas. Here's the kicker..... After we checked out and settled up Our final bill . We bragged to everyone the lovely trip we had. Unbeknownst to me our credit card was being over charged $445 for a bogus upgrade... More

I recently returned from a wonderful stay at the Lagoon Caribe Hilton as this is a very nice property. I'll also state that I have stayed there (Lagoon) in the past but was not overly impressed as the rooms / views did not meet my expectation. Per my stay a year ago, I relocated to the main facility as i... More

We booked a 7 day cruise out of San Juan so we reserved 1 night before the cruise and 2 nights after the cruise all at the Condado Villas at Caribe Hilton. We did not arrive until 5 am and just wanted to sleep for 5 or 6 hours until we boarded the ship. The manager insisted we pay a... More

Our overall stay was okay. The property was pretty nice. Our room was decent, but one day the maid forgot to clean the tub maybe because they were in a hurry i don't know. I called housekeeping and asked could someone come back and properly clean the tub. I didn't understand why the hotel does not have shuttle service to... More

I really was not sure what to expect whence booked here. Typically, we stay at all inclusives, so this was a change for us, and I believe it is not fair to compare this property with other Caribbean island all inclusive resorts. That being said, the standard room with kitchenette (counter/sink, microwave and fridge) was very acceptable. We had requested... More

We called early in the morning after arriving from our cruise to see about an early check-in. We told anytime after 1pm (actual check-in is at 4pm) we would be safe. What I didn't know until we exited the ship was that today was the day of the Ironman Race. (I need to digress and say how amazed and inspired... More

This was our second time staying at the Villas. This time we rented a 2 bedroom villa adjoined by a kitchen and living room. We caught a cab from the airport and had them stop by the grocery store on the way. Well worth the extra $5 for the stop and $20 in groceries to eat in 2 of the... More

My husband and I stayed there for one night after our cruise on March 24th. First and foremost - the checkin staff was GREAT! I do not recall her name, but she was so friendly and helpful! We were in room 7825 and it did have a nice city very and small balcony. The room was nice and clean (with... More

I was put in a room on a high floor with two balconies facing the east (away from Old San Juan). Overall the room was good, but they were having all sorts of problems (electrical - breakers kept popping, and HVAC - room would not cool below 72-73 degrees). Otherwise, the Villas had access to the Hilton so that was... More