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All 10 San Juan accommodations »

Condado Lagoon Villas at Caribe Hilton

3.5 of 5
1 San Geronimo Street, San Juan 00901, Puerto Rico
Hotel amenities
Condado Lagoon Villas at Caribe Hilton
3.5 of 5 stars 73 Reviews
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73 reviews from our community

What travellers say about this Speciality lodging
  • Very nice(10)
  • Main hotel(6)
  • Coffee maker(4)
  • Beach area(4)
  • Ocean views(3)
Traveller rating
    19
    30
    7
    11
    6
Only show reviews for Family (27) | Couples (31) | Business (5)
Date Rating
Falls Church, Virginia
Contributor
16 reviews 16 reviews
Reviews in 14 cities Reviews in 14 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 17 May 2012

Let me start off by saying that because my wife works for Hilton, we can book the Condado Lagoon Villas for free as long as they have employee rate, so please understand that my review doesn't take into account a room charge, as I have no idea what the standard rates are. We stayed at the Condado Lagoon Villas for... More

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Lemuel Gonzalez-Marcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review
21 May 2012

Thank you for taking the time to share your positive experience during your recent stay at our property. I am delighted to hear you had a wonderful time in such a special occasion as it is your honeymoon. The weather has been a challenge in the Caribbean this past months for the level of humidity has been the highest we’ve... More

Washington DC, District of Columbia
2 reviews
4 of 5 stars Reviewed 9 May 2012

We stayed 4 days at the villas in a king size bed. We did not have a kitchen as some have mentioned. The bathroom was huge with a jaauzzi size tub and stall shower. The room needed some cleaning, there was mold around the shower and maybe could of painted or wiped the walls a little. The maid on the... More

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Lemuel Gonzalez-Marcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review
10 May 2012

Thank you for staying at the Condado Lagoon Villas at Caribe Hilton as your “home away from home” during your visit to beautiful Puerto Rico. Thank you for your feedback; it is our goal to deliver great customer service and a great experience while in our property. We do charge a resort fee as all mayor resorts in the island... More

Cortland, New York
1 review
5 of 5 stars Reviewed 1 May 2012

We just returned from our fabulous stay at the Caribe Hilton. Our room was clean, cool and had a spectacular ocean view. It was also convenient to have a mini kitchen as I brought breakfast items and bought lunch items at the local minimart around the corner. I can't say enough about the beach staff. They were extremely helpful and... More

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Lemuel Gonzalez-Marcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review
3 May 2012

Dear guest, thank you for your feedback and for taking the time to share your great experience at our property. We are delighted to read that you had a wonderful time for we are committed to exceed our guest’s expectations. Please do visit us again, we look forward to welcome you back to our resort. More

El Paso, Texas
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 27 April 2012
1
person found this review helpful

We spent 1 night at Caribe Hilton after spending 5 days at La Concha. We decided to move to Caribe Hilton since La Concha was booked 100%. As we arrived at the hotel, you can tell that they are extremely unorganized and chaos was happening. The manager was in the front desk arguing with 3 different guests and you can... More

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Lemuel Gonzalez-Marcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review
3 May 2012

Dear guest, thank you for your feedback, it is unfortunate to read your comments for we strive to deliver great customer service. It seems that your check-in was at the main lobby and coincided with a large group check-in. we apologize for the wait and for not been able to speak to the Manager on duty at that moment. We... More

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Swarthmore, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 April 2012
1
person found this review helpful

We have been to San Juan many times but did not make our reservations soon enough to stay where we usually do. The Condado was in no way a Hilton! Our children were in a room down the hall (not next door,as requested) their room was actually dirty with residue of previous guests on the bathroom door and marble counters... More

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Lemuel Gonzalez-Marcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review
16 April 2012

Thank you for your feedback on your room condition while you visited is recently. Please accept our apologies. I am sharing your comments with our executive Housekeeper and rest assures we are taking corrective actions to prevent future guest from experiencing what you did. Once again, thank you for your feedback and we hope you gives us the opportunity ot... More

Fair Oaks Ranch, Texas
Contributor
11 reviews 11 reviews
Reviews in 4 cities Reviews in 4 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 28 March 2012

!0 of us just spent Spring Break week in PR at the Villas. We had 5 children with us and so we had two three room units side by side. We were located on the bottom floor, which was good from a safety point of view with the children, but our view out the doors was a construction site and... More

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See 2 more reviews by Rnfrtz for San Juan
Lemuel Gonzalez-Marcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review
10 April 2012

Thank you for choosing the Condado Lagoon Villas at Caribe Hilton as your “home away from home” during your visit to beautiful Puerto Rico. We appreciate you taking the time to share your experience while at our property. We hope to see you back in the near future. More

St. Petersburg, Florida
Contributor
20 reviews 20 reviews
Reviews in 6 cities Reviews in 6 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 27 March 2012

Checking in was easy. Daniel at front desk was friendly and had great follow up. Use bell services for initial check in as the rooms are spread out. Housekeeping was efficient, they were there to clean the room when I left for the pool and the room was clean and tidy on my return. The room had a kitchenette that... More

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See 6 more reviews by atlanta.david for San Juan
Lemuel Gonzalez-Marcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review
10 April 2012

Thank you for choosing the Condado Lagoon Villas at Caribe Hilton as your “home away from home” during your visit to beautiful Puerto Rico. We appreciate you taking the time to share your experience while at our property. We hope to see you back in the near future. More

West Yorks, UK
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 27 March 2012
1
person found this review helpful

We arrived late in the evening after 20 odd hours travelling from the UK. When we got to our room we were disappointed that it didn't have the sea view we had booked, and didn't have the balcony as advertised. When I called down to the front desk to complain, I was told that the room was what they would... More

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Lemuel Gonzalez-Marcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review
16 April 2012

Thank you for sharing your experience during your stay at our property. We apologize for not exceeding your expectations in terms of the room your room view. We do have several room types and views and rooms are assigned according to the room reserved. We hope you give us the opportunity to serve you in the near future. More

Boston, Massachusetts
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
2 of 5 stars Reviewed 24 March 2012

We were lucky to check in early, but the room was hot. The air conditioning didn't work. There were greasy foot prints on the tile floor, the towel bar was falling off of the shower door, and the paint was peeling off of the bathroom ceiling. Contacted reception and they quickly found an alternative room. It was newer and nicer,... More

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Lemuel Gonzalez-Marcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review
16 April 2012

Thank you for sharing your experience during your stay at our property. We apologize for the condition of your room, it is certainly not and acceptable condition and I will share your comments with our Executive Housekeeper as well as the Chief Engineer in order to prevent this from reoccurring. This is not indicative of the service levels we are... More

Chicago, IL
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 16 March 2012

Hotel is average Hilton. We were "upgraded" on arrival from King to Deluxe King. Only had a mini-fridge, microwave and sink. From what I saw the regular hotel rooms at Hilton Caribe had mini-fridges as well. I mainly selected this property over the Caribe for the kitchen so we could save some cash on meals. Otherwise it was a little... More

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Lemuel Gonzalez-Marcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review
16 April 2012

Thank you for sharing your comments on your recent stay at our property. Rooms at the Condado Lagoon Villas are slightly larger than the regular rooms since we provide a small kitchenette in most of the rooms and our double bed rooms have queen size beds instead of regular double beds. Many of our rooms have a fantastic water view... More

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Additional Information about Condado Lagoon Villas at Caribe Hilton

1 San Geronimo Street, San Juan 00901, Puerto Rico
Price range (per night):* INR10,254 - 21,177

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