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Condado Lagoon Villas at Caribe Hilton

3.5 of 5
1 San Geronimo Street, San Juan 00901, Puerto Rico
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126 reviews from our community

Traveller rating
    28
    49
    23
    17
    9
See reviews for
Families
48
 
Couples
45
 
Solo
4
 
Business
11
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
South Elgin, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 8 May 2013

At least I used point for the three nights there this week. I would of given one star if I was paying for the stay. The fact of the matter I travel for a living. Been to many Hilton brand hotels, mostly Hampton Inns. So I expect a room better suited for a business traveler. Fast internet, a WORK desk... More

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LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review
10 May 2013

Thank you for choosing the Caribe Hilton as your “home away from home” during your visit to beautiful Puerto Rico. We appreciate you taking the time to share your experience. Your feedback is important to us in order to better understand your needs and where we can improve. We will share your comments with our Department Heads to address any... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 24 April 2013

As you read this review take in account I previously wrote a glowing review of my feb 2013 Stay at the villas. Here's the kicker..... After we checked out and settled up Our final bill . We bragged to everyone the lovely trip we had. Unbeknownst to me our credit card was being over charged $445 for a bogus upgrade... More

Was this review helpful? Yes
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review
10 May 2013

Thank you for your feedback, I will verify with the accounting team about your charge. If you wish you can contact me and I will gladly to assist you. More

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Leesburg, Virginia
Reviewer
5 reviews 5 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 22 April 2013

I recently returned from a wonderful stay at the Lagoon Caribe Hilton as this is a very nice property. I'll also state that I have stayed there (Lagoon) in the past but was not overly impressed as the rooms / views did not meet my expectation. Per my stay a year ago, I relocated to the main facility as i... More

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See 4 more reviews by THOMAS J for San Juan
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review
26 April 2013

Thank you for choosing the Condado Lagoon Villas at Caribe Hilton as your “home away from home” during your visit to beautiful Puerto Rico. We appreciate you taking the time to share your wonderful experience at our property. We work hard to exceed guest’s expectation and is gratifying when one reads reviews like yours. We thank you again for staying... More

Grand Rapids, MI
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 13 April 2013

We booked a 7 day cruise out of San Juan so we reserved 1 night before the cruise and 2 nights after the cruise all at the Condado Villas at Caribe Hilton. We did not arrive until 5 am and just wanted to sleep for 5 or 6 hours until we boarded the ship. The manager insisted we pay a... More

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LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review
26 April 2013

Thank you for taking the time to write a review about your recent visit to our hotel. We appreciate your input and apologize you were disappointed in your stay. We work hard to ensure our guests are safe and comfortable stay. Unfortunately charge to which you refer to, Resort Fee is a charge which is part of the regular room... More

Mphs, Tenn
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 11 April 2013

Our overall stay was okay. The property was pretty nice. Our room was decent, but one day the maid forgot to clean the tub maybe because they were in a hurry i don't know. I called housekeeping and asked could someone come back and properly clean the tub. I didn't understand why the hotel does not have shuttle service to... More

Was this review helpful? Yes
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review
15 April 2013

Thank you for staying at the Condado Lagoon Villas at Caribe Hilton as your “home away from home” during your visit to beautiful Puerto Rico. The reason why we no metro area hotel can provide shuttle services to airport and/or Old San Juan is because it not permitted by local laws. I would also like to express our sincere apologies... More

Saint Paul, Minnesota
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 5 April 2013 via mobile

I really was not sure what to expect whence booked here. Typically, we stay at all inclusives, so this was a change for us, and I believe it is not fair to compare this property with other Caribbean island all inclusive resorts. That being said, the standard room with kitchenette (counter/sink, microwave and fridge) was very acceptable. We had requested... More

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LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review
8 April 2013

Thank you for staying at the Condado Lagoon Villas at Caribe Hilton while visiting beautiful Puerto Rico. We are delighted to read your positive comments about your stay in our property. We strive to deliver excellent service and make your stay a memorable one. Your comments are appreciated and we hope to see you back in the near future. More

Surprise, Arizona
Senior Contributor
34 reviews 34 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 26 March 2013

We called early in the morning after arriving from our cruise to see about an early check-in. We told anytime after 1pm (actual check-in is at 4pm) we would be safe. What I didn't know until we exited the ship was that today was the day of the Ironman Race. (I need to digress and say how amazed and inspired... More

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See 2 more reviews by WaggesAZ for San Juan
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review
1 April 2013

Thank you for staying at the Condado Lagoon Villas at Caribe Hilton while visiting beautiful Puerto Rico. We strive to deliver a great experience and have our guest leave happy. We hope to see you back in the near future and thank you for taking time to share your experience. More

Tulsa
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 26 March 2013

This was our second time staying at the Villas. This time we rented a 2 bedroom villa adjoined by a kitchen and living room. We caught a cab from the airport and had them stop by the grocery store on the way. Well worth the extra $5 for the stop and $20 in groceries to eat in 2 of the... More

Was this review helpful? Yes
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review
1 April 2013

Thank you for staying at the Condado Lagoon Villas at Caribe Hilton while visiting beautiful Puerto Rico. We are thrilled to read your comments and learn that your stay was a pleasant one. We strive to deliver a great experience and have our guest leave happy. We hope to see you back in the near future and thank you for... More

Sand Springs, Oklahoma, United States
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 26 March 2013

My husband and I stayed there for one night after our cruise on March 24th. First and foremost - the checkin staff was GREAT! I do not recall her name, but she was so friendly and helpful! We were in room 7825 and it did have a nice city very and small balcony. The room was nice and clean (with... More

Was this review helpful? Yes
See 2 more reviews by Kim H for San Juan
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review
1 April 2013

Thank you for staying at the Condado Lagoon Villas at Caribe Hilton while visiting beautiful Puerto Rico. We hope to see you back in the near future and thank you for taking time to share your experience. More

San Antonio, Texas
Top Contributor
365 reviews 365 reviews
70 hotel reviews
Reviews in 104 cities Reviews in 104 cities
107 helpful votes 107 helpful votes
4 of 5 stars Reviewed 24 March 2013

I was put in a room on a high floor with two balconies facing the east (away from Old San Juan). Overall the room was good, but they were having all sorts of problems (electrical - breakers kept popping, and HVAC - room would not cool below 72-73 degrees). Otherwise, the Villas had access to the Hilton so that was... More

Was this review helpful? Yes 1
See 11 more reviews by kuwells for San Juan
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review
1 April 2013

Thank you for staying at the Condado Lagoon Villas at Caribe Hilton while visiting beautiful Puerto Rico. Glad to read your comments and learn that your stay was a pleasant one. We hope to see you back in the near future and thank you for taking time to share your experience. More

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Additional Information about Condado Lagoon Villas at Caribe Hilton

Also Known As:
Condado Lagoon Villas At Caribe Hilton Hotel
Condado Lagoon Villas At Caribe Hilton Hotel San Juan
Address: 1 San Geronimo Street, San Juan 00901, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Bar/Lounge Beach Business Centre Fitness Centre Children Activities Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 11 Speciality lodging in San Juan
Price range (per night): INR8,424 - 19,363
Hotel Class:3.5 star (3.5*)
Reservation Options:
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