We stayed 4 days at the villas in a king size bed. We did not have a kitchen as some have mentioned. The bathroom was huge with a jaauzzi size tub and stall shower. The room needed some cleaning, there was mold around the shower and maybe could of painted or wiped the walls a little. The maid on the... More

We just returned from our fabulous stay at the Caribe Hilton. Our room was clean, cool and had a spectacular ocean view. It was also convenient to have a mini kitchen as I brought breakfast items and bought lunch items at the local minimart around the corner. I can't say enough about the beach staff. They were extremely helpful and... More

We spent 1 night at Caribe Hilton after spending 5 days at La Concha. We decided to move to Caribe Hilton since La Concha was booked 100%. As we arrived at the hotel, you can tell that they are extremely unorganized and chaos was happening. The manager was in the front desk arguing with 3 different guests and you can... More

We have been to San Juan many times but did not make our reservations soon enough to stay where we usually do. The Condado was in no way a Hilton! Our children were in a room down the hall (not next door,as requested) their room was actually dirty with residue of previous guests on the bathroom door and marble counters... More

!0 of us just spent Spring Break week in PR at the Villas. We had 5 children with us and so we had two three room units side by side. We were located on the bottom floor, which was good from a safety point of view with the children, but our view out the doors was a construction site and... More

Checking in was easy. Daniel at front desk was friendly and had great follow up. Use bell services for initial check in as the rooms are spread out. Housekeeping was efficient, they were there to clean the room when I left for the pool and the room was clean and tidy on my return. The room had a kitchenette that... More

We arrived late in the evening after 20 odd hours travelling from the UK. When we got to our room we were disappointed that it didn't have the sea view we had booked, and didn't have the balcony as advertised. When I called down to the front desk to complain, I was told that the room was what they would... More

We were lucky to check in early, but the room was hot. The air conditioning didn't work. There were greasy foot prints on the tile floor, the towel bar was falling off of the shower door, and the paint was peeling off of the bathroom ceiling. Contacted reception and they quickly found an alternative room. It was newer and nicer,... More

Hotel is average Hilton. We were "upgraded" on arrival from King to Deluxe King. Only had a mini-fridge, microwave and sink. From what I saw the regular hotel rooms at Hilton Caribe had mini-fridges as well. I mainly selected this property over the Caribe for the kitchen so we could save some cash on meals. Otherwise it was a little... More