Had I booked this hotel based on the past reviews, I would have not stayed here; but ended up here after booking through Hotwire. Despite previous guest experiences, I didn't have any problems with bed bugs but the bathroom's sink hot water was very annoying when trying to brush my teeth every morning. The room and hallway carpets needs to... More

from jan 24 to 26, 2012...the staff super friendly, the lobby 4 stars, the restaurant 4 stars, but the rooms? 1st room; mold smell, roaches, no a/c, no hot water.. 2nd room; roaches (woke up with a roach on myt neck), a/c good, no hot water... 3rd room, a/c no bad, wet carpet, humid, roaches, no hot water..they offer a... More

We spent one night there. The staff was courteous, the lobby looked nice. The rooms need remodeling. For the price I paid, I couldn'y have asked for more. It is very conveniently located. More

Horrible service, we came early to chek in and we finally arive the room at 4 pm. In there we find that the air conditioner does not work,  a dirty bathroom and that the internet service and the room phone to call the reception also are unable to use. Terrible Experience!!! More

My wife and I go to Puerto Rico every year. For 2011/2012 Christmas & New Years holiday we decided to make it special. We wanted to spend it on the island. We had stayed at the San Juan Beach several years ago when they were under renovations. We took that into consideration and put up with the inconveniences, it was... More

The lobby and restaurant are beautiful! The front desk personnel were very nice! Then we got out of the elevator and the nice ends! The halls are dirty and smell, but not near as bad as our room! It was dirty, wet and humid, and there was mold everywhere! They just painted over it. The bathroom was gross! There was... More

We have visited Puerto Rico for the past 11 years. The past year we decided to stay elsewhere due to the lobby of the San Juan Beach Hotel being remodeled. We figured that since the lobby was redone, the rooms would have been updated also. Not so. When we arrived at our beach front hotel room, we were very disappointed... More

This hotel looked really nice on the website and the lobby was really pretty. The room was horrible! The ceiling was rotting by the window, there were bugs in the bathroom, the beds were disgusting! I slept on top of the comforter... I would not advise this hote unless your totally desperate. For $130, you can do better! More

The hotel is basic: no refrigerator, no hair dryer, no safe, no towel bar, stained old carpet, small fuzzy TV with few channels (no MSNBC--only Fox and CNN - by satellite; a few Spanish-language channels, USA and TNT). We paid a small discount; without the discount, it would not be worth it. There seems to be a snafu in housekeeping... More