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All 45 San Juan hotels »

Doubletree by Hilton San Juan

3.5 of 5
105 Ave De Diego, San Juan 00914, Puerto Rico
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Ranked #1 of 45 hotels in San Juan
4.5 of 5 stars 537 Reviews
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537 reviews from our community

What travellers say about this hotel
  • Very nice(34)
  • Pool area(34)
  • Grocery store(28)
  • Chocolate chip cookies(17)
  • Front desk staff(15)
  • Hot tub(13)
  • Fitness center(12)
  • Flat screen TV(9)
  • Friendly and helpful(9)
  • Would definitely stay(8)
Traveller rating
    351
    147
    31
    4
    4
Only show reviews for Family (89) | Couples (249) | Business (77)
Date Rating
iceber
1 review
5 of 5 stars Reviewed 13 February 2012 NEW

We found this hotel through trip advisor and read the reviews and decided to stay there for 3 days before our cruise. All i can say is this hotel is amazing. The cleanliness was top notch and the staff are very acommadating and helpfull. The location is great as it is near everything. I would like to thank the staff... More

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ScPe
Calgary, Canada
Contributor
11 reviews
13 helpful votes
4 of 5 stars Reviewed 12 February 2012 NEW
1
person found this review helpful

We had booked 2 nights in this hotel before leaving for a cruise but when we arrived to check in, we were told that they were overbooked and we'd have to move to a "sister" hotel for our first night. (We stayed at the La Concha nearby and the Doubletree paid for our cab ride to and from) When we... More

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Marc A
New Brunswick, New Jersey
1 review
1 of 5 stars Reviewed 11 February 2012 NEW
2
people found this review helpful

It started out the night of 2/10/2012 with a cookie. That was the only enjoyable part of our stay. We entered the room and immediately called the front desk. I had booked a QUEEN sized bed. When I layed on the bed my feet stuck off the end of the bed. When the front desk receptionist answered and I inquired... More

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RJGBklyn
New York City, New York
1 review
1 helpful vote
5 of 5 stars Reviewed 8 February 2012 NEW
1
person found this review helpful

Enjoyed my stay. Beautiful hotel with great bathroom. Lobby is lovely with a various seating areas. Pool was large and clean. Hot cookies is a favorite treat from Doubletree! Walked 10 minutes to the Ashford Ave strip in Condado. I usually stay at Conrad Hilton. This is a quieter stay and will return. RJGBklyn More

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XplorerMike
Tacoma, Washington
Senior Contributor
25 reviews
10 helpful votes
4 of 5 stars Reviewed 8 February 2012 NEW
1
person found this review helpful

Traveling to San Juan was a first, and wanted a comfortable place to stay. I am so glad I chose the Doubletree. Below is my unbiased review of the property, surroundings, services. Duration 3 nights over weekend Getting to the hotel from the airport can be a little tricky especially if you miss the exit. But most exits come quickly... More

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jsmcolegio
Lakeland, Florida
Senior Reviewer
10 reviews
4 helpful votes
3 of 5 stars Reviewed 7 February 2012 NEW
1
person found this review helpful

I've been in many hotels around the world and most of them when you have a special situation that includes unexpected hardships they will work with you on pricing specially if you are arriving @ 4am. Someone tried to break in the place I was staying so after a long night of filling a report with the authorities I needed... More

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DoubletreeSanJuan, Guest Relations Manager at Doubletree by Hilton San Juan, responded to this review
8 February 2012

Hola jsmcolegio, I am happy to see you found the hotel to be comfortable and clean. I do want to apologize for any inconvenience you may have had while staying with us. Once a reservation is made and guaranteed we hold it until the guest arrives and can not sell it independently. Please feel free to contact me directly at... More

edilla5215
Somerville, Massachusetts
1 review
1 helpful vote
3 of 5 stars Reviewed 6 February 2012
2
people found this review helpful

One the one hand this is a great business hotel: it is close to the expressway, it has a business center, there is a reliable internet connection (a BIG issue in San Juan!), and the front desk staff are very helpful. Plus it is across the street from a grocery store, so you can avoid getting gouged on breakfast. However,... More

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Yodil Caban, General Manager at Doubletree by Hilton San Juan, responded to this review
9 February 2012

Saludos Edilla5215, It was great to read that you found our hotel to be great for business. With our accessibility to the expressway and steps to Ocean Park Beach we belief we are also great for the leisure traveler who wants to explore and enjoy San Juan/ Puerto Rico. I wanted to apologize for the issues that you have mentioned,... More

H6smith2
1 review
5 of 5 stars Reviewed 5 February 2012

Stay here. Although it's not on the beach, the accommodations and friendly staff make up for it. The pool area is very nice and the overall hotel is contemporary and updated. The hotel has walkable access to the market and other local restaurants. When I return, I will be staying here again! More

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MeganS1
1 review
4 of 5 stars Reviewed 3 February 2012

The staff was very friendly. My husband was in bad need of a hair cut so he asked on of the associates where to go. Instead of giving directions he personally took him to the barber around the corner for a great hair cut! Only bad thing was that our room smelled like cigarette smoke. We bought Febreeze from the... More

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Swadeshi1
Phoenix, Arizona
Senior Contributor
36 reviews
17 helpful votes
5 of 5 stars Reviewed 2 February 2012

Me and my wife like this hotel in Condado (San Juan)! Its new, rooms are large, comfortable and clean, bathrooms look and smell great, and the staff is excellent. The location is great having key places are nearby like Munoz Marin Airport, Condado, Old San Juan, Hato Rey, and Santurce). There are many restaurants nearby, but the hotel also have... More

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Doubletree by Hilton San Juan Also Known As

  • Doubletree San Juan
  • San Juan Doubletree
  • Best Western San Juan
  • San Juan Best Western
  • Hotel Pierre Puerto Rico
Address: 105 Ave De Diego, San Juan 00914, Puerto Rico

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