The best thing about the hotel is the location - right in the heart of Old San Juan near everything. The decoration both in the lobby and in the rooms is unique and in keeping with the boutique feel. However, the positive aspects end there. There is no elevator - our room was on the 5th floor and we had... More

Beautiful lobby, friendly staff, great location steps from amazing restuarants -esp Marmalade across the street. Great coffee in am, however noisy room -street noise woke me up at 2:30 am. Concrete floors in room were a bit depressing. No soap holder in shower, and a shelf on the wall in the bathroom for your toiletries is def needed. Didn't mind... More

The staff is super friendly and very helpful. The hotel itself is really unique and gorgeous. the decor is very modern and really has a fun aesthetic. The rooms are clean & comfortable although they did not include a hair dryer in the bathroom. The free fresh squeezed OJ at the continental breakfast was AMAZING! The hotel is located right... More

The front desk staff at this hotel blasts music all night long with no regard to the fact that they work at a hotel where people presumably sleep at night. They do not turn the music down, even if you ask them to because your one year old is trying to fall asleep. Also, one of the workers invited all... More

AVOID AT ALL COSTS Pluses: Great location in old San Juan, well maintained for the most part - rooms are clean and seem well kept. Cons: -The LOUDEST hotel I've ever "slept" in - and it's not from the street or neighboring bars/clubs. There is a large open atrium that goes all the way up which the majority of the... More

We booked this hotel through Priceline in November. When we arrived at Hotel Casablanca, in January we were told that they did not have our reservation and they were having plumbing problems in 6 rooms so did not have a room for us. The clerk told us that an affiliated hotel around the corner had a room. He agreed to... More

First the good: located in the center of the old town its a good spot to tour day and night life of old San Juan as well as a place to jump onto a cruise etc. The hotel has an inviting clean new looking lobby With some north african flair. Now the not so good: minimally staffed, any requests are... More

Perfect value stay for exploring Old San Juan! Rooms are nothing spectacular but the decor is funky and interesting. Decent continental breakfast with good coffee. Perfect if you are an active traveler/explorer. More

We booked this hotel after reading some of the reviews and as a stop over for a couple of days on our way to the BVI. We wanted to stay in old town and spend a day visiting all the historic sites and areas surrounding the hotel. The reception staff upon check in were nice and friendly, however we had... More