Me and my 2 childhood best friends go on a girls trip every summer and this time we picked this god awful RUI to stay at. First off the hotel is very old looking. The rooms were old, the linens were old, the AC never seemed to work. The food was terrible, the liquor was so watered down, one night... More

My last visit to Jamaica was in the 90's so was very much out of touch with what Jamaica now had to offer. In October 2011, travelled with my wife, her sister, husband and mother-in-law (in her late 70's.) From the airport, all the way thru the holiday, staff were very attentive to her (m-in law) needs as she was... More

Made a booking through Liberty Travel. Came to the hotel only to find out my reservation was canceled even though I paid in full. The hotel wanted me to charge another full price which I refused to do. The staff didn't want to lift a finger to help. Out of 7 days there 4 were spent on the phone with... More

We were originally staying at the Gran Bahia Principe in Runaway Bay, Jamaica, and one evening we had a letter delivered to us offering a FREE trip to Negril, with tours at Margaritaville and Rick's Cafe. We were offered one night FREE stay at the Riu in Negril and decided to take it because a.) we had wanted to go... More

I wouldnt go here again if it was free, the food was HORRIBLE and I mean HORRIBLE. We only ate dinner here once, and just had breakfast which was barley tolerable. The rooms were not clean, the AC didnt work, the fan didnt work. We got moved to another room, the ac still really didnt work. The electricity in our... More

In May 2011 my husband myself, and both sons 13 and 20 went for a much needed vacation to the Riu.. Its wonderful.. The rooms were clean and modern, the food was average, a little repetitive, the staff was wonderful. The only complaint I had was that for 4 adults the room didn't really fit us all, we did get... More

this resort is going downhill fast, it was once ok now it is sadly sad, vacationing with a group of 30 couples and families we had a lot to reference on the lack of hospitality and proper standers this hotel states with a star rating of 4 plus having to ask for pillow cases and toilet paper an to have... More

Just returned from a week with a large group staying in multiple rooms at this resort, rumors and clues that it may be closing: They are running out of everything. Not enough beach towels, only put 2 bath towels per room, often served drinks in 4 oz plastic cups, many rooms only have a single key (and that includes housekeeping).... More

Stayed here with a group of friends 12/26 - 1/2, and must say there was mostly bad and very little good. We stayed here as a couple of our friends were having a commitment ceremony and wanted me to write and perform it for them. So we unfortunately switched from another resort to stay here. First off the staff, they... More