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All 22 Kingston hotels »

Wyndham Kingston Jamaica

3.0 of 5
77 Knutsford Boulevard, Kingston 5, Jamaica
Hotel amenities
Ranked #9 of 22 hotels in Kingston
3.0 of 5 stars 59 Reviews
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59 reviews from our community

    Trip type
Traveller rating
    9
    17
    19
    8
    6
Date Rating
ace13NewHampshire
nh
Senior Reviewer
6 reviews
5 helpful votes
3 of 5 stars Reviewed 29 January 2012

Stayed fora week. The pool area is the nicest part of the experience. The pool attendants were very accommodating. Since we were outside more than in it was just fine. The inside of the rooms need some updating. While there they were doing rooms over in the rooms that were near pool area. The food isn't bad and their prices... More

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Dan F
Atlanta, Georgia
2 reviews
2 helpful votes
2 of 5 stars Reviewed 25 January 2012
1
person found this review helpful

Arrived at hotel about 3pm and was greeted by gracious front desk member who put me in a room on an Executive floor. I was, of course, paying almost $200 plus tax, during what was clearly a slow time for the hotel so an Executive floor room was appropriate. Upon entering the room, I noticed a musty smell coming from... More

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Jasom T
Miami, Florida
1 review
3 of 5 stars Reviewed 10 January 2012

The hotel is not bad overall, however, I felt that the security guards at the hotel were brutal. I'm not going to get into specifics but I would think with the level of crime in the country that they would be better. I think if push came to shove I would rather face something alone than rely on them. More

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courtsbuyer
Sao Paulo
Senior Contributor
24 reviews
17 helpful votes
3 of 5 stars Reviewed 16 December 2011
1
person found this review helpful

It used to be tired when it was the Hilton, not it is just as tired as the Wyndham, but at least the management is better. Needs some serious tlc and money spent. Staff were excellent, helpful and tried very hard to please Free wired internet Lifts are pre-historic and a bit scary It's relatively cheap though if you pre-pay... More

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David Yamada, General Manager at Wyndham Kingston Jamaica, responded to this review
9 January 2012

Dear courtsbuyer, Thank you so much for taking the time to share your feedback and for choosing the Wyndham Kingston as your place to stay. As we carry on with our “continuous improvement processes” to update our facilities, we have placed a high premium and are totally focused on our service and the services that we provide each guest. As... More

Chiney_Traveler
Miami, Florida
Contributor
11 reviews
6 helpful votes
4 of 5 stars Reviewed 1 December 2011
3
people found this review helpful

Upon arrival check in was a breeze. Took about 10 minutes. There was an additional charge of about $45 because we bought a package from another travel website. We got our cards and a key to the safe and was on our way. The hotel elevator requires you to swipe in order to get to your room so any guests... More

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David Yamada, General Manager at Wyndham Kingston Jamaica, responded to this review
6 December 2011

Dear Chiney_Traveler, Thank you so much for staying with us and taking the time to share your feedback. I am thrilled to hear that you had such an enjoyable visit. Just a little backgroung on tip on Taxis ... The Taxis that are in our taxi line on property, must be members of the Jamaican Union of Travelers Association (JUTA)... More

JohnEH H
Panama City Beach, Florida
Reviewer
5 reviews
2 helpful votes
1 of 5 stars Reviewed 28 November 2011
1
person found this review helpful

I left my cell phone at the bar and it was stolen, of course the bar tender saw nothing at all!!!!!! if its not bolted down they'll steal it if is is bolted down they will unbolt it and then steal it More

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David Yamada, General Manager at Wyndham Kingston Jamaica, responded to this review
6 December 2011

Dear JohnEH H, Unfortunately, this is the first I am hearing of your unfortunate incident. As I can best recall, in my year here as General Manager, this is the first time any such incident has occurred and I would very much appreciate your contacting me directly to provide more details. I certainly regret your loss and look forward to... More

dsarv1
Illinois
Reviewer
4 reviews
2 helpful votes
4 of 5 stars Reviewed 18 November 2011
1
person found this review helpful

I was in this hotel for one night in November on business. I have stayed here before but it was a Hilton at that time and had alway stayed in the tower. This time I was Garden guest rooms. The air conditioning was cold, in my previous stays in the tower cold air conditioning wasn't always available. The room was... More

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David Yamada, General Manager at Wyndham Kingston Jamaica, responded to this review
6 December 2011

Dear dsarv1, Thank you so much for staying with us and for sharing your experience. We certainly appreciate the ratings, especially the high marks in service. We place a lot of focus in this area and it is always nice to hear when it is recognized. We have also spent a lot of time with our Trattoria Baci. You experienced... More

suzette h
Dacula, Georgia
1 review
1 of 5 stars Reviewed 10 November 2011

My boyfriend & I stayed here for my bday. 09/2011.We were very disappointed from the beginning. The lobby & doormen were probably the best attribute to this place.We were given a room with king size bed,but if one person sit on the edge of the bed,the bed pops up in the air,the t.v was broken.At the end of our stay... More

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David Yamada, General Manager at Wyndham Kingston Jamaica, responded to this review
6 December 2011

Dear suzette h, Thank you for staying with us and I truly appreciate your taking the time to share your experience, as difficult as it is for me to read. I extend my sincerest apology to you and your boyfriend for not having the experience we would have hoped and have certainly provided many of our previous guests. I would... More

traveladdict520
Atlanta
Senior Reviewer
9 reviews
26 helpful votes
4 of 5 stars Reviewed 28 October 2011

I stayed here one night for business. Our room was in the main tower (room 713). I thought the room was fine. It showed some signs of age mainly in the bathroom but the room was nicely furnished and was clean. I got the room at a special rate. I think if you are paying over $150 per night for... More

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David Yamada, General Manager at Wyndham Kingston Jamaica, responded to this review
5 December 2011

Dear Traveladdicted520, Thank you for staying with us and for sharing your comments. We truly do appreciate the feedback. It was great to hear you enjoyed the service, as we place a great premium and much focus on that area. It’s always nice hear the positive reinforcement. As we continue to work on upgrading our product where and when we... More

cayeman
St. Georges Caye
Reviewer
4 reviews
2 helpful votes
4 of 5 stars Reviewed 16 October 2011
2
people found this review helpful

I have stayed in several other similar (and similarly priced) hotels in the area. Hotels are expensive here so you are going to pay a lot wherever you stay. However, I have to say I liked this one more than the others. It has obviously been quite a while since major remodeling has been done but is holding up pretty... More

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David Yamada, General Manager at Wyndham Kingston Jamaica, responded to this review
5 December 2011

Dear Cayemen, Thank you so much for staying with us and taking the time to share such a thorough review. Our team does work hard to provide a great experience and I certainly appreciate your recognizing that our team stands out from many others. We’ve also placed a lot of focus on our food and beverage offerings and look to... More

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Wyndham Kingston Jamaica Also Known As

  • Hilton Hotel Kingston
  • Hilton Kingston
  • Kingston Hilton
Address: 77 Knutsford Boulevard, Kingston 5, Jamaica

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Wyndham Kingston Jamaica
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