We've just come back from our stay at Riu Palace Punta Cana. We don't understand all the bad reviews. As far as we were concerned, the service was excellent and always friendly. We have no idea why some guests would complain about bad service. However, the rooms do smell musty, more so than in any other tropical destination we've been... more

This hotel was nice! A little tooooooo fancy for my taste, but it served its purpose. The RIU that was next door was more my style. Me and my brother were over in their lobby more than in our own. The island was cool..I would not recomomend venturing beyond the hotel borders...kinda scary. more

I loved everything about the hotel except the smelly room. Once we complained about the humidity smell in the room, they tried to hide it but not good enough. Otherwise, the service and all the luxuries around the hotel were perfect. more

This was my third trip to Punta Cana. This was the first time for my girlfriend. This place is very good. There are a few things I would change, but overall a great place. I will start with arriving to Punta Cana airport. Our arrival day was on Thursday, August 13. It was a stormy day. After leaving the airport,... more

My husband and I, along with our 2 children (age 3 and 19 months) had a great stay at the Palace. We were catered to our every need. We were even given an upgraded view without asking. Food was great, and the service was even better. Always had fresh towels and a topped up bar fridge. I've been to many... more

Do not stay here! When driving up to the resort I thought wow, this place is beautiful. Once we walked in and realized there was no air conditioning in the building. Then we entered our room and were bombarded with this musty,moldly order. IT was so bad, I had to sit down.. No amount of Febreze was getting rid of... more

We are a couple in our mid-twenties, and the hotel/beach was just beautiful. Rooms: clean fresh bedding, liqour bar, tv with many english channels, excellent AC, jacuzzi tub with hot hot water! You received 2 towel cards to get fresh beach towels daily. Food: multiple restaurants, the Italian was out favorite, you had to make reservations by 10am same day... more

If you are looking for a low key, beautiful relaxing vacation with friendly staff, this is your resort. We were not looking for a lot of action, or kids, and a lot of relaxation and found it here. The restaurants and food were great. The rooms were very clean. The grounds were immaculate. The pool and beach were where we... more

Stayed here a week w/ husband, 6 mo old and a big group of extended family. Really enjoyed the beach, plenty of shade and perfect water. The pool was fun too, with it's swim up bar. The buffets were great. Theme restaurants were so-so. Room service menu VERY limited, don't even bother. The rooms smell musty, some worse than others.... more