HI! Just got back from a one week vacation at the Reserve. We are a young family, went with my 19 month old son and our nanny (I'm pregnant) so we had a one bedroom master with concierge and an adjoining one bedroom. Overall: a 7/10 at best ROOMS: disastrous first 2 days, we moved TWICE. Night #1: ants ALL... More

Let me start by saying we have visited Punta Cana 19 times in the last 10 years. We speak perfect Spanish which is usually very helpfull. We love Punta Cana and will continue going but not to a Paradisus property. When we arrived at 7pm we were given a room with a musty smell and toilet that didn't work, bathroom... More

This was our first time at this resort, and as we booked it on an RCI exchange we opted to go without the all-inclusive package, hoping to eat at restaurants off the resort and also buy food locally to cook in our room [there is a small kitchenette]. This turned out to be impossible as the drinks were $10 each... More

3 years ago we were in Paradisus Punta Cana resort (further: PPC) last month (Jan 2012) we had 9 nights in Paradisus Palma Real (further PR) , Punta Cana as well. Both stays in "Royal Service"(further: RS). We thought that the second time would be an upgrade (PR is higher priced). In that respect we were disappointed. If you consider... More

THIS IS NOT A 5 STAR!!! This resort was a 3 star at most, I'm being generous. We stayed in the junior suit with gardenview & royal service for a week. I am an avid traveller who is not a resort snob with ridiculously high expectations. I have stayed in Villas, hostels, hotels and renting condo's. I have also had... More

Check-in and out are long and we also had to basically argue with the front desk for wi-fi that should've been included in our rate. Drinks and food are ok - some spots were closed some nights, activities were also canceled most of the days we were there due to "conditions" but overall a good experience. More

This was the third time my husband and I travelled to Punta Cana and the third hotel we stayed at. Again the experience was amazing, the hotel was beautiful and took pride in it's ECO friendly theme. We decided to do the Sunquest Roulette and let me tell you what a surprize. We thought we would be ending up at... More

We stayed in the reserve section. When we arrived late on a Saturday evening we were directed to the main lobby instead of the reserve lobby as indicated on the website. After standing in line for what felt like eternity we were finally checked in and on our way to our room. We were there for 5 days and had... More

This was our first stay at this location, but not with the Melia lines...and we had the best time! We stayed in The Reserve section. Pros: Lots of restaurants to choose from. Our favorites were the Japanese hibachi place, the Chinese restaurant, the Brazilian Grill, and Romantico. Beautiful Beach and Resort. Staff was amazing! Shout out to Ramon on the... More