The resort was nice and had alot of pools. We did horseback riding on the beach, 4 wheeler in the rainforest, swam with the dolphins and the Dominican Experience tours. There were several water tours but we did not take those. The food was not what we expected. We had about 3 good meals and the buffets were very average.
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My husband and I just returned from our first trip to the Dominican Republic - we were there for our anniversary. It was a wonderful vacation and a great place to relax. We had an ocean-front view and the resort is HUGE - like a ciudad (city) - but there was a tram to take you around the property and...
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Visited may 19 to 26
I read a lot of reviews before I go places and these were all over the place we didn't know what to expect. People are funny sometimes, they expect more than they would be willing to give.
First, let me say that we had a wonderful time and appreciate the effort that all the workers...
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I must say I was a bit nervous to go to this resort based on other reviews I read. As soon as we arrived at the resort I was sure we were going to have a great week, and we did! Check-In was a breeze. We were greeted with a drink and a rose for the ladies. Our room was...
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My husband and I just returned from a 7 day trip to the Hard Rock. We had a wonderful time. We had traveled to the Dominican Republic eight years ago, and did not have a great experience, but we decided to try it again, but this time, at the Hard Rock. Our check-in was speedy, the rooms are beautiful and...
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I just visited this resort for my honeymoon. It was the best experience I have ever had staying at a resort. The facility was so beautiful, the food was great, the spa was the best I have ever seen but most of all the entire staff was so curtious and friendly, especially Max and Alexander ('hollywood') They made us feel...
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Hello Juanita c, Thank you for your review. We are thrilled that you had your best resort experience with us. We will be sure to let Max and Alexander know that they rocked your world. We hope to see you again soon for another Rock Star experience. ALL IS ONE.
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All the services are very good. excellent food. excellent cleaness. excellent friendness of staff.
We had one only problem with our luggage at the check-in, cause we had to wait almost 2h for our things in the room..
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Hello Marcelo V, Thank you for your review. We are glad that you had a true Rock Star experience with us. We would like to apologize for the delay in getting your luggage to you in your room. We have already shared your comments with our Management in order to take the corresponding corrective measures and avoid a similar situation...
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Very nice hotel. Excellent services and facilities. Special Thanks to Bugs Bunny and Eusebio Bellboys great guys.
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Hello oepp84, Thank you for the short and sweet review. We are glad that your enjoyed our services and facilities. It is wonderful to hear that Bugs Bunny and Eusebio provided you with a Rock Star experience. We hope to roll out the red carpet for your next visit soon. TAKE TIME TO BE KIND.
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Very nice hotel and casino, need more latin music at the Moon Lounge! Great service at the Market restuarant from Jose Manuel Zapata and Kiwy. Pools and Beach are fantastic, good shows at night, and the golf course is well maintained. Must agree that the ice cream parlor was one of my favorite stops, then the fitnes center which is...
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Hello Mark G, We are glad you enjoyed your stay with us. It is wonderful that you were able to take advantage of our Body Rock gym, and our ice cream shop. We work very much in the training and supervision of each member of our team, to ensure guests receive the best treatment and experience the warmness and kindness...
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Hard Rock property in Punta Cana is a co-branded resort with the Palace Resorts and while we have always enjoyed our stays at the Moon Palace in Cancun, we found our stay here a bit disappointing.
I'll start by saying that travel time from California is brutal and should be a major consideration before booking. 18 hours from door to...
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Hello RVK310, Thank you for the detailed account of your stay with us. We are glad that you enjoyed our golf course and your room. Please allow us the opportunity to address some of your concerns.
Although many of our pools play different types of music, we do have quiet pools with no music at all, and Eden pool, our...
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